SD+7.0.9: set due date when creating ticket?
hello,
i was just wondering if it is possible to set a arranged due date with the requester when creating a new ticket? We are in the situation where we have no default SLA's and log the majority of our requests for the users. We would like to contact the user set a end date in agreement and use this for the ticket. Now we have to give all our techs SDadmin rights and all tickets get the default SLA enddate which does not reflect the agreements with the end users. and can only edit this after the creation of the ticket so it will not be send in the confirmation mail to the enduser.
thanks,
stefan
i was just wondering if it is possible to set a arranged due date with the requester when creating a new ticket? We are in the situation where we have no default SLA's and log the majority of our requests for the users. We would like to contact the user set a end date in agreement and use this for the ticket. Now we have to give all our techs SDadmin rights and all tickets get the default SLA enddate which does not reflect the agreements with the end users. and can only edit this after the creation of the ticket so it will not be send in the confirmation mail to the enduser.
thanks,
stefan