Installation of ADManager breaks Resolve Notification link
Just downloaded and installed the ADManager V4.2 Pro version on trial on a seperate server from our live Service Desk Plus installation ( 7011 ). During the ADManager configuration it requests the Service desk port and an admin account so these ( naively ) were entered and tested and accepted fine. Net result is the link at the top of Service Desk Plus now goes to this test install, we don't have a live install of ADManager so that's not an issue. The problem is that the Resolution notification that
Debug Error Damage after Normal Block
Debug Error Program: D:\Adventnet\ME\Servicedesk\jre\bin\java.exe Damage: After normal block # 56 at 0x0C991D20. Press retry to debug the application Debug Error Program: D:\Adventnet\ME\Servicedesk\jre\bin\java.exe Damage: After normal block # 58 at 0x0C991CC0 Press retry to debug the application Debug Error Program: D:\Adventnet\ME\Servicedesk\jre\bin\java.exe Damage: After normal block # 62 at 0x0C991BC0. Press retry to debug the application ETC ETC ETC over and over again and when the web page
FAILURE :Connection to RPC server in the workstation failed
Getting the above error message when trying to do a domain\network scan on various workstations. Anyone ever get this message found a solution?
Windows Vista
Hi There Ok i am having a bit of trouble, i have 5 comps on a linksys router, 3 wireless laptops and 3 gaming consoles... I have a windows home serve i am running the OpManager on and all my stuff seems to be ok other then one comp running Windows Vista, My wifes laptop is running wWindows Vista and is working fine but my second comp that is running Windows Vista is giving me troubles. I keep getting these errors Status Date / Time Message Trouble Feb 27,2008 01:10:37 PM Probable device failure:
Ruggedcom Switchs 2100 and 900
Hello Comunity, I have made a custom template for my switchs ruggedcom 2100 and 900, without the MIBS (Becouse I don�t have it), and I have taked the OID of these switchs making on query to the devices IP address, well then I have pressed the create botton, then I have selected the devices that will use this template. I can made the above process without problem, but the problem is on the monitors, becouse the cpu, disk and memory (others too) does not work. And I did several test and I have got
Graphs problem on overview link and profile alert
Hi Comunity, I have problem when I make one selection on the windows service option in the profile alert menu. And too I have error when I start my sesion on Opmanager. These problem show it in the next attached pictures. Thanks for your support.
Locating certain tables in OpManager Database
Is there a database table key? If not, I am looking to retrieve some information from my database for a custom report. The report is going to use the OpManager database to look at downtime of individual sites throughout the state. We have added a field in the device notes for each of our routers for us to keep track of the ISP. I am going to need to be able to retrieve which sites have which ISPs and relate that to the downtime. Another thing that I need is the text that I am inputing into the reason
contact reports
the option to make contact reports (same as user options) keklo
Advanced Search limited to a few hours?
Hi Guys, It is possible to get a report of the incidents for only a few hours rather then a full day. I would like to get a report of the events on a PIX firewall between 20:00:00 and 22:00:00 on 26th February 2008. I could limit a report to the device, but I could not find a way to specify a start and end time. TIA Steve
Technicians can't edit their own profiles.
When a technician doesn't have Administrator Privileges, he can't edit his own profile (email, phone number). It doesn't make any sense that technicians are not allowed to do this. Any ideas?
Request Closure Problem
Hello, We have the system set to send an email when a request is set to Resolved, with a Close Request link. The user is then supposed to click the link, and click Close to close the request. My problem is that when a request is set to resolve, the email is sent, the user clicks the link in the email, and when they click on the close button, all it does is refreshes the page. The link goes from something like this: http://helpdesk/workorder/CloseWorkOrder.jsp?woID=212&KEY=1203975782908 to something
Custom Reporting
We have two routers that terminate our Internet connections. Each router also has two Ethernet connection -- one towards the corporate environment and one towards the ASP side. I need to be able to report on how much of the Internet bandwidth that the ASP side is using. Note that traffic can go from any interface to any other interface, so measuring the flows on the Ethernet facing the ASP won't give the desired result. Can anyone point to a URL or instruction on how to do that? -- Aaron
How do I change the default status graphs/charts?
How do I change the 6 (3x2) default status graphs/charts? I would like to replace the "Disk Utilization" with current Load (Linux). Is this possible?
Translation problems
ServiceDesk Plus 7.0.0 Build 7009 The Swedish translation of the drop down boxes in the "Request details" upper window doesn't work . The text in "Level", "Mode" and "Priority" drop down boxes" does not translate the first "-- Select" part of the row, only the last part of the row i translated to Swedish. The other drop down boxes on the request page is ok. I have looked in the translationfile but I can't find any entries for them there to translate. The same thing is with the "Status" drop down
Email fetching issue
We recently upgraded to version 7 and are now using build 7011. We noticed that SD+ was not fetching emails out of the account it was properly fetching back on Version 6. When I go to the email setup, SD+ shows that fetching is currently running. When I try and stop fetching, I recieve an error code: FAILURE :Error occurred while updating MailFetching Please report the problem to the system administrator, with the Error Code - 1,204,130,748,223. Since I can not stop the fetching, I can not manipulate
SD+ keeps going back to a specific case
Since upgrading to 7011 this morning I have noticed that it I go into any view and leave it for a period of time, SD+ then jumps back to a specific open case. e.g. I can be working in case 2345, take a phone call and I will be looking at case 2300 when I return . Likewise from a view such as "View all Open cases" It goes back to the same case every time. The only thing that I can see that may get a handle on this is that there is a draft reply showing in 2300 which I know I have sent. Clicking on
Task - Time spent
Are there any future plans to allow entry of actual time spent with an a Task? Technicians can enter time for a request but the task form simply allows you to enter actual start and actual end but that may be a range of days. I understand that the user can go back to the request form and enter their time but it loses it's connection to the task. Has this been considered?
SDP Slowness and hanging
Dear Sir, After upgrade from SDP 6 to SDP version build no 7009, SDP Application become very slow and server start to hang frequenlty, may i know what could be the possibility? i will appriciate urgent needful reply Thanks Nadeem Hashmi
Auto-post login or single sign ON
Hi, I need a way to do autopost login or single sign on to be able to transparently log the user from our internal portal to Opmanager. Please provide the means to achieve the same Thanks, Himanshu
Asset scan using another name
Hi All, We name our assets computer name as the serial number in the assets database because the computer names change when we assign the asset to another user When you run a scan it uses the computer name (serial number) to scan the computer. Is it possible to use another field to use as the name of the computer to scan? i.e would it be possible to scan on the resource tag or something where we can put the actual computer name so that it picks up the details of the workstation? Thanks Brett
WIldcard for Business Rule
We are importing a department field which consists of the OU site name and the actual department of the user. i.e. Texas\sales Are there any wildcards to use here so that my rule reads simply "if Dept is Texas* send to" This would eliminate the need to have 10 Business rules for each AD site.
Some licensing issue
- At present we are having SDP 6014 with 10 Technicians license with unlimited users. - Now, for Enterprise edition, we are planning for 5 Technicians license - how about users ? do we need to buy license for no. of users ? - say, we are not using Inventroy module / AD login, still need to pay for additional nodes ? pls clarify
upgrade to SDP 7.0 from SDP 6 on new server.
1. Upgrade to Service Desk Plus(SDP) 7.0 (Enterprise Edition) - At present we are using SDP 6014 with MySQL - We are planning to set up new server with SDP 7.0 - We want to restore exisiting MySQL database from SD Plus 6014 to New server with SD Plus 7009 - Pls advice, whether we can restore 6014 MySQL backup at SDP 7 - Pls advice any other procedure to upgrade to new server with latest SDP Release.
How reliable is MySQL for SDP
Hi Would like to know how reliable is MySQL ? is there any need to upgrade to SQL database ? our user base is not very huge, may be around 800-900 users. concurrent users, around 20 Pls advice. regards,
Time Spend or Cost Entry Date?
Hi everyone, we�ve got the problem, that we need a custom view were we can see all the calls without time entrys. When I�m using the "Time Spend" field it�s not working. Even with the filter "Time Spend is 0" or "Time Spend less than 300000"(?? 5 Min) it shows up Calls with entrys in "Time Elapsed". It�s a bit confusing with the time definitions. Anyone got an idea. Thanks, David
No User Logon Captured
Hi All, I have just installed the advantnet eventlog analyser 4 on my computer & add two hosts to it. However, only the events logs were captured for these hosts. I needed other useful information like userlogon info such as successful user logon, unseccussfully logon , etc was not captured. do you know what went wrong ? & how do I set them out to capture those events for my compliance reports ? [/img]
SNMP - refresh screen
Hi I set up the Monitor for the URL and I require the screen to refresh to show the system is down. Is this possible I did set the poll for 1 minute but the screen does not reflect Any suggestions Regards Naziem Mahomed Naziem Mahomed
Email CC'ing and Requests
When a user emails service desk and cc's another person in, how can we gain access to the cc information?
Priority and Urgency and Hiding fields on the request
We are finding the fields for both urgency and priority to be quite redundant. I can see no reason to have both and as far as I can tell the urgency field has absolutely no affect on SLAs or anythign else, it seems to be a useless field on the request, is there a way to remove or hide this? There are also other fileds that are useless and it would be helpful to hide or remove these. I am aware that these can be hidden from the requesters view, but our technicians also wish to have them removed.
Display large fonts for non-English characters
Is it possible to increase larger fonts for ServiceDesk GUI ? We are using both traditional and simplified chinese fonts for service call. The text show in GUI is very small. Even I tried to set 'Large fonts', the IE does not entertain my request.
Can Not delete Support Rep
Hi I am unable to delete a support rep from SC+ i have cleared all the databases for users, accounts, and support reps but still can not delete this one and its causing duplicates Please help
7.011 - Issue - any other user willing to try this and post?
Very simple - we are testing version 7011. Under ADIM | Self Service Portal Settings | Help Desk - Request Additional Fields See if you can simply add a new label and description and save it. Select a different menu item and then go back into Request Additional Fields and see if you new item is still there. For some reason we are unable to make changes to anything in this area. I tried calling support but they're backed up and the last time I emailed support my request got bounced because their disk
contact options
the option to bulk delete contacts (same as user options) keklo
Finding Service Desk 6.0
I am currently trying to find a copy of Service Desk 6010 in order to make sure the migration from 6010 to 7.0 will be successful. Unfortunately I am unable to find a copy of Service Desk 6010 to install on our test server. I have tried downloading from http://archives.adventnet.com/service-desk/6010/ but the version of that file is service desk 7.0 Thanks
Adding Multiple Requesters to a workstation
Is there a way to add more than 1 requester to a workstation? We have shared computers on our production floor and want to add all the users to that workstation.
Software Management in Version 7+ ?
Hi, We just moved to 7 and thought we might try and use the software scanning/managing features to help as track our software (currently held within excel and SDP 6). However, i've sat down with two of our technicians and we can't seem to make this work in any usable way as there is no way of creating new types nor categories for software and it seems to pick up every component of every software installation. We have over 175 individual items for just one product. (And you can't even sort by installed
About monitoring of IN/OUT data
Dear all, I am use a neflow Analyzer 5.0. I have a problem of IN/OUT data. In My one leased line Delhi 2 Mbps. I am not able to received data of Out traffic. Please provide me a troubleshooting.
Unable to edit quantity on submitted POs
I submitted a PO yesterday and attempted to edit it today but am unable to change the quantity - nothing happens (IE indicates an "Error on Page" in the bottom left hand corner). As a workaround, I deleted the item and attempted to re-add the item but received the following error: "FAILURE :Problem while performing the operation on PurchaseOrder. Please report the problem to the system administrator, with the Error Code - 1,203,075,947,770"
Issue with software assets
We realized the issue when we began creating purchase orders... We must first have the product type and product prior to creating a purchase order for software. Not a problem. However... Once we have received that software, installed on a workstation, and do a scan of that workstation, a new software is added (now there are to software items the one that is not scanned & associated to a purchase order, license, and inventory and the scanned version) This creates an administrative burden. What options
Upgrade 4030 to 5020 ???
Is it possible to upgrade 4030 to 5020 ?? We cannot download 5010 ? Regards, Marck www.ccv.nl
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