All my SLAs are wrong
After the recent upgrade to v7 all of my support plans have changed from my STANDARD plan at 8 hours response to a GOLD PLAN at 4 hours. However this gold plan is greyed out and I cannot chagne my support plans, when I try to change this it get ERROR RETRIEVING SLA DETAILS.
Also this is leading to all of my DUE BY times being the same as the creation time, instead of +8 hours. My inbox is now being filled with escalations of every single call this is booked in.
Any way also to crate a bulk of contacts? As I had only created SLA terms on about half of my accounts, now with the contacts update it has added all of the ones agreed to a standard plan, every one else is on suspended plan. Which creates and instant SLA to our accounts dept to bill for work.
Please Help
Also this is leading to all of my DUE BY times being the same as the creation time, instead of +8 hours. My inbox is now being filled with escalations of every single call this is booked in.
Any way also to crate a bulk of contacts? As I had only created SLA terms on about half of my accounts, now with the contacts update it has added all of the ones agreed to a standard plan, every one else is on suspended plan. Which creates and instant SLA to our accounts dept to bill for work.
Please Help