ME Firewall Analyzer 5 Early Access (Private) Available!
We are happy to announce the availability of ManageEngine Firewall Analyzer 5 Early Access (Private). This build is available for evaluation and testing, only on request. If you are interested to get the private early access build, please contact support@fwanalyzer.com Migration from this private early access build to the GA release build will not be provided. Listed below are the new features and enhancements of early access build: New Features and Enhancements > New devices supported: 3Com, Juniper
Problem adding AIX monitor , blank screen ?
When attempting to attach an AIX monitor though either TELNET or SSH i just end up with a blank screen with : http://c42b33j:9090/adminAction.do?method=configureHostDiscovery��� at the top and the word DONE at the bottom . I have attached several AIX and Solaris machines already without problems. Any Advice
Custom Report to find jobs older than 2 weeks?
Hi chaps, does anyone have the code to let me generate a report detailing all requests over 2 weeks old, and who they are assigned to?
NBAR on Ethernet subinterface
Hi, I created an ethernet subinterface FastEthernet0/1.1 on a Cisco 2811 router and enabled nbar on the interface. From the router the command sh ip nbar protocol-discovery interface fastEthernet 0/1.1 is working fine however NFA does not seem to be collecting any NBAR information. Is there a way to fix this problem. interface FastEthernet0/1.1 description Primary Link bandwidth 6000 encapsulation dot1Q 1 native ip address x.x.x.x x.x.x.x ip access-group traffic-in in ip access-group traffic-out
Sub Catagory Creation issue
I cannot create any sub categories no matter what. normally when you create a category you type the "Sub-Catagoy" name, description and normally the parent category is filed in. well that is not happening now. Neither can you select a category. this is a big problem for me. Please help, any suggestions are welcomed and highly appreciated. thanks in advance.
Technician changed AD password now can't logon to SD+??
I have atechnician that changed his AD password and now is unable to login to SD+ Is this normal? What can be done to fix this?? Policy here states all users need to change password every 90 days, no exceptions
Network Scan
I can scan with some success the network which the ServiceDesk server is on and can query switches etc with snmp. However it fails on other subnets The error message is as follows: Connection to RPC server in the workstation failed SD+ V7011 Any ideas?, Thanks in advance
Scanned Software Problems
Hi, I am encountering a problem while viewing the software installed on a computer. If I click a link in the Software tab to view on which computers that software is installed I get a window stating: - "<iframe class='responseframe' src='/framework/html/blank.html' name='SWUnlicencedInstallationView_RESPONSEFRAME' onLoad='p" for Microsoft Office Visio Viewer 2007 - "<table width="100%" bo" for Microsoft Office Professional Edition 2003 - "<Script l" for Windows Messenger 5.1 - "<iframe class='responseframe'
Migrating from ServiceDesk Plust to Support Center
I was wondering if anyone on the forum had any experience migrating data from SD+ to SC+ In SD+ we have used Departments to define each external customer we support and this has been working fine so far. We have now started to look closer at SC+ and can see it would be much better for us to move to that product. What we are worried about is how difficult/easy it would be to move all customers over and get all the request with them to the new system. We would also like to move the knowledgebase.
Unpicked notification not adhering to working hours
We have set our working hours to be from 7am - 5pm Mon-Fri. We have also set up SDp to email a group when an incident has remained unpicked for an hour or more. However, we had an incident created at 4:50pm yesterday, and we then had an email time 5:55pm yesterday telling us the incident had remained unassigned. How do we get these notifications to stick to the working hours, as technically that email shouldn't have been generated until 7:50 this morning.
reading data out of the opmanager db
Is there any way I can read information straight out of the opmanager database using Device Expert?
Report from selection
Hi, does anybody know if it is possible to make a report from a selction of requests? For example: in my list with 100 open requests, i want to make a report from just a couple, let say 5. is this possible in an easy way? Regards, Jeroen
V7 Upgrade Problems
I tried to upgrade Service Desk from v6 to v7. Updated to latest v6 ServicePack 6015 first and that went ok. When I tried to upgrade to v7 I got an error about an invalid column inserting into GeneralConfig. After investigation the problem appears to be due to SQL Replication. We have our database in a data centre where all offices can access centrally. We replicate the ServiceDesk database to head office for local reporting (using custom reports developed in house). The problem is, Microsoft SQL
netflow exp ver to use,how to remove unused int,
Hi, i am testing the Netflow Analyzer EE 6.0.0 I have done the basic netflow configuration, and i am getting the information on the analyzer. I have 2 questions to ask. 1-->Intially i configured a router's (lets say router-X) 2 interfaces for netflow, and then due to some reason, i deleted the config (including export) and then reconfigured the device for 3 different interfaces. But now my dashboard shows the same router in 2 different categories, 1 new one, and 1 old one. How can i delete the old
netflow exp ver to use,how to remove unused int,
Hi, i am testing the Netflow Analyzer EE 6.0.0 I have done the basic netflow configuration, and i am getting the information on the analyzer. I have 2 questions to ask. 1-->Intially i configured a router's (lets say router-X) 2 interfaces for netflow, and then due to some reason, i deleted the config (including export) and then reconfigured the device for 3 different interfaces. But now my dashboard shows the same router in 2 different categories, 1 new one, and 1 old one. How can i delete the old
custom report on number of unsuccessful changes
hi can anyone help me how can i create a report on the number of unsuccesful changes for the month? from where can i know the database structure of the whole database?? I'm new to this !!!
Customized User Forms?
Hello, We are evaluating the software and are very close to purchasing it, except for one question. Is there a way to customize the user request forms for specific categories? More to the point, for some categories we would like to force the user to select only from drop down menus and disable the description field. Is there any feature planned or implemented that would allow unique user request forms for specific categories. Thanks for the response, Bart
Upgrade to SD7 Assets changed
We upgrade from 6015 to 7010 and have noticed that the assets have changed product type. In version 6 we had Desktop and Laptop as a product and after the upgrade, both have converted to workstation which we do not want it listed this way. Is there a way to clear the assets and import our setup from version 6 backup?
SQL Table for Performance monitors
Hi Can you tell me which table holds all the data for devices performance monitors? I would like to delete all the Virtual and Physical Partition % monitors for my servers and would be quicker to do this via the DB than going into the settings of every device? Thanks
Report NA
Hi, Recently I upgraded OpManager to 7025 only to find out that reporting for the last 30 days became unavailable (NA). The same for last month reporting. Anyway to resolve this? Anyway to generate email for availability threshold? Thanks.
Cisco 3400
Dear all, first i want to say Thanks for your great piece of application. the second i want to say that i have in my network some cisco 3400 switches and my problem is that there is no 3400 series device type in my version of OpManager ( version 7 build 7020 ) Can you please give me some advice or tell me if there will be an add-on or something like that ? ( I noticed that the monitoring is working ok using cisco 2500 switch type ) Kind regards,
Ping not available
I am trying to monitor a windows 2003 server across two firewalls. I am able to create the windows server monitor using wmi but then I get an error "System is down, Ping test failed" and it is reported as being down. I read the troubleshooting section on disabling ping but my config file didn't have the entries that the troubleshooting item had. I have another server on the same network that is being reported as unknown and it is being reported as being up. Any help greatly appreciated. I am using
Customizing Dashboard
Hi! I was wondering if I can customize the Dashboard in Opmanager (ver7). I think the view in OpManager 6 was much better since there you could all of the Business snapshots. In version 7 you have a More button. This is not a good solution since we want to see if a device goes down in which location (business view). Is there any chance this is coming in a sp?
Downgrading Builds
We are currently in the process of planning an upgrade to Build 7011. In the event that something does not work out correctly with the update, is there any way that we can do a downgrade to a lower build? Thanks, Jessica
Enrollment
I just install ADSelfService Plus.I have a doubt.How to set enrolled user?or don't have this feature in build 4003. and some features that I'm testing don't work such as schedule report,enrollment,custom attribute or I'm wrong.
Hardware Requirements
I found the minimum hardware requirements for Service Desk on the web, but I'm having trouble finding the recommended hardware requirements for the software when it has hundreds of users accessing it. Is there a standard metric of I need X amount of resources per user? I have 5-6 techs and about 500 end users. In the next few years the number of users will jump to 800. Thanks.
OpManager broken out of the box
I just finished a default installation of the current version of OpManager, when I try to start it up I get these errors: [scarolan@aus02appmgr]$ sudo ./StartOpManagerServer.sh Java Home /opt/AdventNet/ME/OpManager/jre cp: cannot stat `/opt/AdventNet/ME/OpManager/apache/ssl/backup/ssl.conf': No such file or directory The File: /opt/AdventNet/ME/OpManager/apache/ssl/ssl.conf does not exist What's up with the missing ssl configuration files? Did anyone check this package before making it available
Scanning thin clients running XPe
Hi When Servicedesk scans my (HP 5720) thin clients that are running MS XPe it reports as 'Success - Workstation Scanned' but no data (hardware or software) is found during the scan. Is this a known issue or is there something i need to change on the thin client? Regards Mike
workstation scan windows xp home
hey all, SD+ has been fantastic in our domain, but when I began to scan our Point of Sale machines (running xp home) i have had no luck. i get the following error on every scan. Either access denied for the user or the remote DCOM option might be disabled in the workstation Now i know that DCOM is enabled, and I have entered the right credentials but no scans are happening. I can not connect to any of the xp home machines using net use, and the firewall had been disabled. all these machines are xp
Feature Request: Name Format Hierarchy
I'd like to see the ability to setup a hierachy of name formats in a User Template, particularly for the Login Name. Say I define 4 name formats and set them to have the following priority 1. Lastname 2. FILastname 3. FIMILastname 4. FirstName.Lastname If I enter a user named John Smith the Create User process will try name formats in a priority order until it finds one where there is not a conflict instead of erroring out and forcing me to manually retype and try formats 2-4. Thanks, Shane
Failed to establish connection with web server/ with red hat
Hi!! At the time to start the server with "./StartOpManagerServer.sh" on red hat 9 I�ve the next problem " Failed to establish connection with web server" .... I've cheked the Group and user on the file httpd.conf and I tried to run the ./StartWebSvr.sh script, but I dont find it on the directory /opt/AdventNet/ME/OpManager/apache/ [root@localhost apache]# pwd /opt/AdventNet/ME/OpManager/apache [root@localhost apache]# ls bin conf icons lib logs modules ShutdownWebSvr.sh tomcat [root@localhost apache]#
Resizing notes window
Is it possible to resize the notes screen at all?
Ordering of Stacked Bar graph report
I have just created a stacked bar graph on SDP 7009 to show requests for a single department based on priority and whether the requests were in SLA or not. Along the x-axis I have priority, with count on the y-axis. (Report is attached). However, the ordering of priority just seems random. It is not in Priority order (order is 5, 2, 3, 1, 4) and they are not in count order (Priority 5 has 53, 2 has 2, 3 has 4, 1 has 3 & 4 has 1). What is going on and how do I get this to be in either priority order
Scanned software problem
Hi, I am encountering a problem while viewing the software installed on a computer. If I click a link in the Software tab to view on which computers that software is installed I get a window stating: - "<iframe class='responseframe' src='/framework/html/blank.html' name='SWUnlicencedInstallationView_RESPONSEFRAME' onLoad='p" for Microsoft Office Visio Viewer 2007 - "<table width="100%" bo" for Microsoft Office Professional Edition 2003 - "<Script l" for Windows Messenger 5.1 - "<iframe class='responseframe'
All Servers Disk Usage Report shows 'No Data Available'
Hi, The All Servers Disk Usage Report shows 'No Data Available'. How can I resolve this?
weblogic monitoring domain
How do you change the default weblogic monitoring domain for the weblogic monitors? I've added the weblogic monitor to a couple of servers, but none of the graphs are populating. I also get this message at the top of the page: "Data Collection in progress.Please wait till the next poll interval. If this exists, refer our troubleshooting section." In other products I've been evaluating for app monitoring I needed to change the default weblogic domain (myserver) to the domain our apps are currently
Report for user...
I need, for a selected user, the security permissions on a share / folder / file. I think need the columns on teh actual report. Massimo
performance
Are there any tuning steps that can be performed to increase performance? Our PMP system seems to be unusually slow just navigating. If the system is overburdened, an error will be thrown and the whole session will reset. It seems like it will eat whatever memory you give it, and not really improve any performance. Anyone else seeing these issues? Thanks
"Check for newly added workstations" - missing val
I have a scheduled domain scan to run each day in Servicedesk Plus 7 Enterprise build 7009. I also have the "Check for newly added workstations" option ticked and I set it to '1 day'. However, after saving this configuration the '1 day' value disappears although the "Check for newly added workstations" tick box remains ticked. Also, the scheduled domain scan remains ticked. Should I be able to have both options ticked (this would be best for us) or should I only tick one and that is why the '1 days'
netflow is showing speed higher then link speed
Hi We are facing problem.Our netflow analyzer 6 shows speed higher then links speed. We have E1 (2Mbps) internet link.Interface is also configured on 2000000bps, but netflow some time shows speed 2.22Mbps, more then link speed.And if i get stats of one month, then it shows maximum speed 3.63Mbps.Which is impossible.Can anybody help me out what is the issue?
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