Fundamental issue with custom views / reports
If you create reports and custom views using filters and then go and change the name for example of a group ALL the old custom views and reports no longer function correctly.
SC+ does not update the tables with the new group name requiring every report and custom filter to have to be updated.
This probably also applies to Contacts, Accounts, Categories, Request statuses, priority and lots more.
Anything where there is a dropdown list to select from the filter should get properly updated should the original information be changed.
One of our groups has changes names within the company and it will take a large amount of time to update all their custom filters and reports so they start to work again.
Can this please be looked into.
Thanks
Dan
New to ADSelfService Plus?