Hidden fields not hidden to requesters
We have created an extra field called "Dev Team Member", and have not ticked any of the options (Mandatory field, requester can set, requester can view).
We will be using this field to show who in the Development team is currently working on it (We are not using technicians for the same reasons as stated below).
However, this field will ONLY be used by technicians as under NO circumstances do we want the end requester to know who in the development is dealing with the incident, as they are then able to contact them directly.
Now, despite not ticking the 'requester can view' option, as soon as a requester has submitted an incident, they are then able to see this field and which technican has been assigned.
So my question is, how do we create a field which is completely invisible to a requester, even after they have submitted their ticket?
We will be using this field to show who in the Development team is currently working on it (We are not using technicians for the same reasons as stated below).
However, this field will ONLY be used by technicians as under NO circumstances do we want the end requester to know who in the development is dealing with the incident, as they are then able to contact them directly.
Now, despite not ticking the 'requester can view' option, as soon as a requester has submitted an incident, they are then able to see this field and which technican has been assigned.
So my question is, how do we create a field which is completely invisible to a requester, even after they have submitted their ticket?