No outbound traffic - x450 and NFA 6.1
Hi, I have just configured NFA 6.1 to report on two Extreme X450 switches, and whilst i am getting complete "in" data, i am not getting any outbound information. I notice there have been a few similar posts around this issue, and i was wondering whether someone could post the solution to the problem. I can complete further troubleshooting if necessary, but i seeing the number of posts with this issue, i am kind of hoping there is a quick answer. I have scoured the config options for the X450 and
Users with blank password
Reports for users with blank password.
How To - Report with users and groups
Is there any possibility to get a report with users and all the groupmembership they have? J-E
last logon time
I needed to find the last logon time of a user. Santohs Kumar
Report Table Spaces utilization on Db Oracle
Is it possible to generate an automatic report about table space utilization on DB oracle?
Custom Report
We want to show all the description with the id request number. But when we created one report with this condition, we realized the field of description is cut. Can I change the length of this field or exist another way? For us is important because, we need to send this report to some people, and those have not access to the system. Best regards. Esteban
Item field - Mandatory at close, not working
Hi We have the Item field set to mandatory in the Request Closing Rules screen. However requests can be closed without this field being populated. This field is NOT set to mandatory (under request form customizer) for creating requests. Have searched the forum and it doesn't seem that this bug has been previously raised. Regards Minya
Adding views to Table view
Is there any chance to add the processes I monitor in the table view so I could see that they work directly without cliking on each host?
OPManager Server Becomes Slow
When i installed OP7 SP1, our server becomes very slow. If you access it via web browser, it took minutes to access it. It used to be in just 3-5 seconds only. Is there any problem with SP1. Please reply immediately. Also maintenance scheduller is not running normally or as it was intended to be..
How can the default administrator password be reset
G'day, For some reason the default administrator account with password no longer works. In previous posts, there is mention that the procedure can be emailed. Can SD Support please send this procedure to me?!? Cheers :)
Updateable Department and Site on the Request
It would help us greatly to have the requester's department and site right on the request, maybe next to the requester's name. Technicians should be able to change the department and site, because some requesters work at more than one site (more than one PC) in the course of their workday.
AutoAssigning Tickets
Hello, I'm curious as to whether or not there is a way to auto-assign system tickets? Currently we have our users create tickets by sending mail to SOMEEMAILADDRESS, and it creates their ticket, and all works well. However, if we create a group for a certain task, or set of systems, we'd like for the ticket to automatically get assigned to that group. I am hoping there would be a way where when users/management create tickets via email, they can have something in the subject that the system can search
Category List
Hi all, I am in the process of creating category lists (not yet live). I have over 300 applications entered so far. Next I need to add four items against each one. Is there a short cut to doing this ? I am really not looking forward to it...... If I was to do this via the MSSQL tables, would that work / be quicker ? Here's hoping !
Not Monitored availability
I have a problem with the monitors of availability for all my network devices. Please check the image attached.
Monitors Server reports-interval
When I create report for last 24 hours. for instance server CPU the result comming up in interval of 1 hour. 10:00 4% 11:00 3% How can I chsange this interval to 5 minutes in reports? Thanks
Linking with netflow problems
I have linked Opmanager with Netflow Analyser. When I test the connection it is fine. However, when I look at the router interface graphs in Opmanager the buttons give the following error: Unable to fetch NetFlow details Possible reasons Check whether the interface is added in NetFlow Analyzer Check whether the NetFlow Analyzer Server is running I have double checked and the interface is in Netflow and the netflow server is running because I can open Netflow and see results. Any ideas?
DB availability
current DB availability reflected from the time is start the DB monitoring, is it possible to reflect in availabilty report the actual uptime since i restart the DB. Will application manager cintinue to gather statistics even if i shutdown the Application Management console? rose
Multiple CPU's
Quick question , is there a monitor or graph to graph a server with 4 cpu's on 4 different graphs without manually adding a custom monitor for each cpu ?
Password Expiration
Hi, I am using WebNMS 2.3 SP7 I have problem in creating account with password expiration. It immediately gives me a password expiration message, even after resetting the password age using UserConfigAPI. In DB password age, expirytime and userstatus all are fine. Kindly help me in this regard
SDP Crashes when changing Technician Details
Has anyone else had this problem? I need to make changes to some of the techicians details, i.e add me to the PO approval group etc, but when ever a tech with admin rights (either remote or local) goes to edit a technician the SDP crashes. (Tray icon disappears and tries to reload and fails.) I manually have to stopdb.bat and then type startsdp.bat to restart the helpdesk. I'm using 7012 and have downloaded 7013, but this problem has been existant since about 7008, never really worried about it until
Technician Can't see unassigned requests
Hi, We have just upgraded from version 6 Pro to version 7 (7012) ent edition. I can see all unassigned requests in service desk, but one of my technicians (who has the same 'role' as myself) can not. We are both in the same groups with the same roles. His dashboard says unassigned (request by technician) as 24, but when he clicks on it, it will only show him 1 unassigned request. When I click on it I can see all 24 unassigned requests. He is our main dispatcher and needs to see all requests coming
Cannot apply SD+ license file
Current SD+ 6010 server going end of life. So, on new virtual server have started with old v5.5 install and run up through all the same patches as old server up to 6010. Imported old database fine, but when I go to apply the license key I get "Please apply a proper license file". I noticed when I used run.bat that jndi.properties was missing on new install - copied over from old machine but makes no difference. Fortunately the old server is still working but can anyone tell me what's going on? Both
Web Alarm custom sound (Per profile)
Allow the selection of a custom Sound for different Web Alarm profile, so when there is a switch down, I can have a specific sound than when the SMTP service is down. (List all MP3 Files in [OpManagerHome]webclientcommonsounds and let select) Or allow uploads.
Adding new switch
Hi, When I try to add a switch that was previously removed I get the bellow message: Entries for the device are either partially added or removed.Click [here...] to remove and readd the device Even though I click on the link to readd it I keep getting the same error message. Thank you Ramzi
Error Changing Domains from Public to Private
We have a number of domains that show up when scans are performed on our networks. Instead of removing them each time we set them to be private so that they don't show up on the login screen. No we have a new domain that has shown up, and when i edit the new domain and untick the public box, the other domain (our default one) moves into the private domains instead of the new one. if i try and edit our default one it comes up with the following error FAILURE :Exception while updating the Domain. Please
New issue after 7013 patch
We are now getting the following error constantly.. Error in function populateListbox TypeError [Line:492 :xmlResp.responseXML has no properties Any thoughts? Greg
Does local admin count as a technician?
Hello, using ServiceDesk with AD and all technicians are AD accounts. I've previously maintained a local account for admin reasons if there were ever problems with the AD authentication. We now need to enable another tech but this looks like it is going to push us over our license limit, so I would need to lose the local admin it seems or upgrade. Is it possible for the local admin to not count as a technician or do I just have the thinking all wrong here?
SC running at IIS
Support Center should be alble to run at IIS
Best practice Backup procedure
For DR purposes what is the best practice for backing up EVA in the event of a catastrophe? I would like to be able to install EVA with existing configuration/database on alternate hardware in a timely fashion without skipping a beat.
problem with traffic statistics
Hi, I had configured my Cisco 6509 for Netflow. Everything is fine except traffic statistics. Its showing only a maximum of 500KB on interface. but the actual is more than 100MB. please advice what to do. regards, john
is this opmanager or genuine? zero then spike
I get this quite a lot. 18-Apr 5:21 AM 332.513 k 3.981 M 18-Apr 5:16 AM 455.394 k 7.555 M 18-Apr 5:11 AM 320.099 k 0 18-Apr 5:06 AM 330.549 k 4.027 M 18-Apr 5:01 AM 483.865 k 4.263 M robocopy (the reason for bandwidth usage) logged no disruption. Only 30 devices running on a new Quad Zeon with 16gb!
Service Monitors and redundant servers
Hi, I have a pair of servers that work in redundant manner. When a failover occurs, one asserts as hot and begins attending the service port. In this case, the other server (that becomes standby) will no longer accept connections to this port. My problem come when I try to monitor the service. As one port is always down, I always have a service down alarm. How can I give OpManager the logic to overcome this situation? There are workarounds? Regards, Andres
Unable to delete a Request
I've been trying out using templates with built in tasks but have found that I can't delete the request that I created as a test. I can't delete the associated tasks either. Back in the template, I can't delete the tasks or the template! I am still able to delete "normal" requests. Has anybody come across this before? Is it expected behaviour? I'm currently on Build 7011, scheduled to install Build 7012 later today, using an MS SQL database. If anybody can help, I'd be very grateful. Adam B
AppManager Service will not start after upgrade
We have just run the ugrade from build 8010 to 8200 and when it came to restarting the service an error pops up (too quick to read) and AppManager goes through the motions of looking like it is starting. Nothing happens after the splash screen disappears and no icon in the system tray is shown to show it is running and when I check the services appmanager is not running. I've checked the std err log and it gives me the following; 3 Apr 2008 10:20:09:104 ~~~~~~~~~~~~~~~ Logging started ~~~~~~~~~~~~~~~~
Request closure issue
I get the following error: FAILURE :Request cannot be completed. Please fill the following fields -impact When i close a request. now i know this is due to the trial we had being enterprise and the code we bought being professional. in the pro version you can not view or edit the ability to change impact. in the enterprise versions you can. we are pretty sure we turned off mandatory impact before we added our licence code. this is quite a serious issue as the system is now live and we can not close
Member of more then one group
I am still evaluating eventlog analyzer and we are liking what we see so far. I have another question that has come up. Can a host be a member of more then one host group? I ask because we are thinking of ways to use the groups and can forsee a host needing to be a member of more then one. Thanks for your reply.
Product in incomming mails SC+
When the account is configured with a product, and contacts. It seems as when there is incoming mails from the contact it doesn't look in the Product. We need this for Business Rules! Is it fixed in a new version? Currently running on 7002!
Adjust Calendar
Dear Customer Support, today while we ruin FWA we are getting a message "Data available on 27 Apr 2008. Adjust calendar". please guide us what does the message mean and how to resolve this issue. Thanks shakeb
Converting Web Server from Tomcat to IIS
Hi, I'd like to covert the default tomcat web server to use my IIS server. Are there any guides on how to do this? Cheers.
SSO
We are having an issue where if there are no IE browsers open and you click a link in an email that goes to a job, or open a shortcut to helpdesk IE is prompting for a username and password. Entering your username/password takes you to the page requested. With IE already opened, when you click a link or open a shortcut IE does not request a username or password. Has anyone else ran into this issue and does anyone know a way to resolve this? We are using buid 7012, IE 7. Thanks, Matt
Next Page