Clearer Visibility of Link To Problem or Change From Incident Page
At present, whilst looking at an incident page, it is not clear if that incident in linked to a problem or change without selecting the drop down options for problem, change or actions. If a technician is not aware of any related problems or changes, they may not think to check those places to see and attempt to resolve the incident seperately.
I would like to see a simple indication that said incident/request is linked without the need to use any menu options, i.e. by adding a number next to the relevant option in the main request text box (the same as is done to indicate how many notes exist).
I would like to see a simple indication that said incident/request is linked without the need to use any menu options, i.e. by adding a number next to the relevant option in the main request text box (the same as is done to indicate how many notes exist).