custom actions changing the status of request
I would like to be able to set-up custom actions that automatically change the status of the request. For instance, when I respond back on the request and if I need more information, I would like to create an action called Need More Information, that would allow me to write the information that I need from customer and also places the status of the request from open to Need More Information, rather than having to change the status manually after a reply has been made.