Error when adding new licenses
Hi, When trying to add a new license the following message appears: To display the web page again, Internet Explorer needs to resend the information you've personally submitted. If you are making a purchase you should click cancel to avoid duplicate transactions, otherwise click retry to display the web page. When you click retry the current license allocation gets jumbled up, which means I have to reallocate the licences. Just trying to find out if this is a known issue or if im doing something
Bandwidth Monitor
When I 'Add A Device' and select the 'Interfaces' I wish to monitor, they add but once added, the ifStatus goes to red The status was Green when I selected them Please can you advise? Thanks
Change Requests don't work properly
If you have selected the change type as Standard, it will be an approved change. Rather we can call it as a Pre-approved change which does not require any approval procedure.Now when you raise a change request, the Approval Status will be by default as N/A as it is neither approved nor rejected.Rgds,Hima
Group to Technician relationship in Crystal Reports
Hi. I am trying to write a report based on groups and technicians in Crystal Reports against the SDP database, however, I can't find the tables where the relationship is made. I did find the workorderstatus.owner field for which technician is assigned. Also, how does the system display "Unassigned." Is it a formula somewhere that calculates the value, or is that stored anywhere? Thanks for any help anyone can provide.
i need to use my own matching criteria in trap.parsers
i have a mib with variable t2 - .1.1.2.3.66.4 and i need Critical if t2="-1" i try to insert t2="-1" in trap.parsers, but have no results (((
Auto-populate requester asset in 7016 doesn't work
One of the features promised in 7016 was the auto-population of the asset field if a requestor is selected that only has one asset assigned to them. This doesn't appear to work for us.
Feature Request: Access to "notes" field for non-a
When creating user accounts under a resource, there is a generous amount of space to add notes about that specific account. Unfortunately, only password administrators have access to see those notes field. Is there any way to allow anyone who has access to view the password also have read-only access to the notes field?
Upgrade to 7017
Some of us found that you can't edit existing tickets - it creates a new ticket with the edited data in it. We've followed up in the release topic, but I thought I should post a separate item here as a warning in case anyone doesn't read it. Regards, Dean Adventnet feel free to update/delete the subject of this post if you find a quick fix rather than have to release 7017 :)
Serious issue with hotfix 7016 - 'Edit' option broken
In build 7016 if you click the 'Edit' option in a request and make a change to it a new requests is added with the same details instead of the existing one being edited. Others have reported this and I have been able to re-produce it. This is quite a big issue and needs to be fixed quickly.
servicedesk user integration
hello, we are trying out firewall analyzer and have been using servicdesk for quite some time. i see in some of the reports gereated by our proxy server there is a blank "user" field for the workstations. is there anyway firewall analyzer can pull the "user" information from servicedesk? if not, what integration does firewall analyzer have with opmanager or servicedesk + ? cheers, -- kyle
Access to Business view with no login
Hi! Is it possible to access a Opmanager Business view without login? We would like to permit the managers to access with no login in the middle. Thanks!! Snapuru
OpManager does not use more then 1 CPU?
Working with a large number of systems. When ever I make a global change in OpManager, I see 100% CPU usage, but only on one of the CPU's. Java is the process using the CPU. I have 16 cores in this system. Is this a configuration problem on my side, or is it a problem with OpManager?
4 week Reports
The date filter on SD reports has options to run for last week etc. but doesnt have an option for the last 4 weeks, is there a way to get this set up so that we can select last 4 weeks (or last nn weeks even better)
Which Database is best suited for SDP?
Hi, if you have a choice of MS SQL or MYSQL which database would you run with SDP software and why? Thanks for your time. rsnellman
We want to change English to Korean.
Dear Opmanager support team. We want to change English to Korean. But, sorry well. so we want to help. We attached to doc.file. thank you in advance. Ko Young Suk Telemant Corp.
user automatic map view
Is there a way to have a user login and it automatically brings up the map view assigned to the user? Thanks Pat
Acer servers monitoring
We use acer servers but we can't monitor them. How can we monitor the Acer servers for server temp and others. Regards, Gert-Jan
How can I configure WEB Alert service to URL Monitoring
Hi, OpManager 7102. How can I configure WEB Alert service to URL Monitoring ?
How to assign an existing custom link to a new device
Hi all, I created a simple custom link (http://$ipAddress) which I assigned to several devices when I created it. Now I have a new device, where I want to use this custom link again. However I can not use the same name for my custom link (Browser) because it is already existing And I can not assign an existing custom link to a new device. Or am I missing something? Do I have to delete the custom link, create it new and assign it to all devices again? I do hope this is not the case !! Regards Juergen
Installing Opmanager w/ SQL 2005 as DB
Hi there, I am having trouble with using OpManager and SQL server 2005. I am migrating an existing system to a new machine and in the process wanted to convert the DB to SQL 2005. It all seemed to install ok but when I log in (after restoring old db into new installation) I can't see any of my managed devices. I can search for them but when trying to view the device it gives me the error in the "device error" attachment. I'm not sure if it is related but when going into the DB configuration app I
Servicedesk plus ticket creation
I'm sure I'm just not finding it...but is it possible to specify that a ticket is only created based on the severity of the alarm. For example I only want a ticket created when the alarm is "Critical", not when it's "trouble" or "attention"? Thanks
Change SNMP PDU
I need 2 change some field - may be 'source' or something else ? is it possible &
Email addresses Report
Need List of all email addresses in domain , plz note some users have multiple addresses. can some 1 help me in this regard.
How do I change the 'home page' for devices??
I really would like to replace several of the large squares, e.g. Disk Utilization, Packet Loss, etc. with more useful information to be viewed at a glance. How do I do this?? If this in the Help, please advise about where I should look this up. Thank you, Tom
Asking for SLA in SDP!
Our customer need a case study on how to effectively build the SLA for their organization, such as: - Can the request escalate to higher level, and if yes, how to do it? (currently we can only escalte to higher posisition so that other technician know the requests and solve it, but the request is not automatically go to higher level of SLA) - Can we set same situation for Problem? - How is the relation between SLA and IT Services in general? Best Regards, - Hau
Today's Availability (Not Monitored = 100)
Helo. For the first i want to sorry about my English:/ For the second...I`ve got two Cisco3640 routers on my network and i don`t see the status of availability of this two devices. Always window "Today's Availability" show me only "Not Monitored = 100". Why i cant see availability of this devices?
We want to use SMS.
We want to use SMS. We want a setting up method. We know SMS setting up method in the UserGuide. We want detail setting up method. Thanks in advance for help. Ko Young Suk. Telemant Corp.
Using ManageEngine to request Asset
We are trying to use Service Desk to help manage our Inventory. We created an asset called Projector. We want people to be able to create a request for the projector and the request to be under the Projector in Asset management. We are having trouble getting the request to show up when the user is not currently assigned to that asset. What do we have to do for all our users in Active Directory to be able to request this asset?
Metrics Question - How to report on times?
I am trying to find a way to see how to report on the time from when a request is received by ServiceDesk to when it is assigned to someone or group. I know we can see how long requests take to close from when they are assigned, but we want to be able to measure this as well. If anyone has done this could you please share. Thanks, Carlos
MySQL to MSSQL
Hi, I have been running SD+ build 5505 with MySQL. I finally got a new server and I am planning to install build 7015 with MSSQL. What are the required steps to migrate all the info from MySQL to MSSQL? Kind regards, Alonso
HOTFIX for OpManager 7100/7101 released
Hi All, We are happy to announce the release of HOTFIX for OpManager 7.1. Here is the list of issues which got fixed in this HOTFIX. 1. Issue of traffic data not getting collected for some devices when the agent does not respond to all the Oids, is fixed. 2. Issue of shortcuts' status not getting propagated in business view, is fixed 3. URL password is now in encrypted format. 4. Issue of URL match content filter not working properly, is now fixed. 5. The min/max values shown in Interface reports
User having log in issues with aliased url
I have a user using Firefox and JRE 6 Update 5 that is having issues using an aliased url. Our server is server1.whatever.com and the alias is helpdesk.whatever.com. When he logs in, he gets an error message that it cannot authenticate. Also in the logs, it seems to stop on j_security_check. What could be causing this issue?
Request an Asset
We are trying to use Service Desk to help manage our Inventory. We created an asset called Projector. We can assign users to that projector and using the History section is very useful for us. But we want people to be able to create a request for the projector and the request to be under the Projector in Asset management. We are having trouble getting the request to show up when the user is not currently assigned to that asset. What do we have to do for all our users in Active Directory to be able
Explenation of License and asset fields
Servicedesk, Can someone please give me an explanation of a couple of fields (for what purpose are the fields created by Adventnet). Software Licenses: License Type License Key Resource Tag In Workstation Configuration (Edit Workstation) the fields: Service Tag Resource Tag Resource Serial No Barrcode Since the upgrade from 6.15 to 7015 the licenses are a complete mess. Thanks in advance, Ferry Pranger
Publishing Announcements - Preventive Maintenance
We would like to have the ability to have a preventive maintenance task publish an announcement. We have a regularly scheduled preventive maintenance task which requires us to notify our end users that there will be an outage. It would be beneficial if we could have the preventive maintenance task publish this announcement for us. Requirements: 1. Customize the content of the announcement 2. Enable the announcement to be sent at a time prior to the preventive maintenance task (pre-notification of
CLI and Cicso 851
I already was able to anwer my previous question about ssh or telnet, its telnet only ! Anyways, I have quite a few Cisco 851 routers, and they require a login name and password for cli, but login name option isnt available for cisco devices. Please advise.
Mail server
I just installed SD+ 7015 using Spanish language as the default. I am not able to get the mail server to work. It is configure properly and the connection between the SD and the mail server is fine. However, I do not get the SD to keep fetching e-mails. When I hit the Start fetching button, it downloads the e-mails, bu it then stops fetching. So, I could not download new e-mails, until I manually Start fetching again. It will connect to the server, download the new e-mails and then stop fetching.
Dates not displaying correctly in reports
Hello: We have a few reports we created ourselves and run each week. Up until today the date fields have always displayed correctly, but now are displaying as 1212774588607. This happens in the "created time" "scheduled start time" and "scheduled end time" fields. Any idea on what would cause this to randomly start happening (it is consistent and happens ever time we've run the report today). Thanks.
Existing ticket calls new Request Form
Good afternoon - I have an odd issue that is affecting two of my tickets (that I know about). The issue is that when click on the request in the 'Open Request' list what I get is a new, blank request form instead of the information that should be visible. Is there a way to get this missing information back to where I can see it? I am currently running Version 7014. Thanks - Dennis
Problem receiving alerts
If I browse to the Alerts tab of the Application Manager homepage there are alerts currently active e.g some resource down. Under the Admin> Action/Alert Settings if only "Enable Action when alerts are generated" is selected I receive no email alerts however if all options are selected then I receive email alerts. Secondly on the can you say what the date/time displayed in the list on the alerts tab represents because it is not the time of the latest alert. You actually have to go into the alert
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