Timer stop by individual requester / technician
In the latest version of SD+ 7, SLA timer can be stopped by set the operational hours, holidays and status in request.
But is it available for setup a new function which allow we stop the timer by set the requester / technician is on leave. It is very important for the service as sometimes which the technician is on leave, the request assigned to him may overdue... at the same time, some request need to close by the requester but they may not available to close it before overdue as they leave.
But is it available for setup a new function which allow we stop the timer by set the requester / technician is on leave. It is very important for the service as sometimes which the technician is on leave, the request assigned to him may overdue... at the same time, some request need to close by the requester but they may not available to close it before overdue as they leave.