can i send email from service desk with technician as sender
if i have to send an email to the requester, can it be possible to pick the default email address in the system (say MS outlook email configured) rather than the helpdesk account?
eg, if i want to submit for approval, i want the sender to be the technician name rather than the common id for the helpdesk email address? possible?
eg, if i want to submit for approval, i want the sender to be the technician name rather than the common id for the helpdesk email address? possible?