Feature Request - On Hold Time
We have a policy in place that a technician cannot put a call Onhold without the agreement of the requester.
We think it would be great if there was a way for the tech to set a date that the ticket will be onhold until.
This date would be able to be modified by the tech or the requester and would alter the due date.
Just a thought. How do others deal with tickets that need to be put on hold but don't want them to be marked as overdue?
We think it would be great if there was a way for the tech to set a date that the ticket will be onhold until.
This date would be able to be modified by the tech or the requester and would alter the due date.
Just a thought. How do others deal with tickets that need to be put on hold but don't want them to be marked as overdue?