SD+ Support for MAC Browser
Hi, Does anybody tried SD+ on the below browsers.Pls reply. MAC OS 9.2 (Browser used is IE 5.1) and OS X (Browser used is Safari).
How to create report based on collection interval?
Currently, I noticed that the report is generating in interval of 1 hour. Any chance where I can see reports based on collection interval? This will be useful as I need to see what's the performance like over a small duration when I simulate load testing on the monitors. Thanks
Reporting - Customising Time Points on the Graph
When looking at the reports for various alerts, CPU utilization for example the graph that appears only has time entries on the X axis for each hour however I gather data from my monitors every 2 minutes. Is there a way to customise the time period on the graph to get a more accruate representation of my monitor's status? Paul Wenham
Init scripts for RHEL5?
Are there RHEL5/CentOS init scripts to start APManager. Such an excellent, clean product it seems strange that nobody thought to create some init scripts
Help..database too big
I am new to eventlog Analyzer 5, but, I installed this a few months ago to capture logs on my Domain Controllers. I looked today, and the myssql\data\eventlog folder has grown to 95 Gig! I then realized the current storage size was set to 365 days and I was capturing all events including informational/success event. So, I turned those off and set the size to 15 Days. My Archive folder is only 2 Gig. How can I shrink or get rid of the eventlog folder and get it to a reasonable size. I have to believe
ServiceDesk and Blackberry Notifications
Prior to using ServiceDesk, we had a seperate Exchange mailbox/address (ex, helpdesk@it.com) for users' to send requests to. This mailbox has a Blackberry tied to it so that the oncall technician could see that there was a request made outside of normal operating hours. What we have been doing since we've purchased ServiceDesk is taken email requests sent to helpdesk@it.com and copying them over to ServiceDesk manually creating each ticket ourselves. We would really like to start having customers
User unable to add the conversation via web
During the workflow of a ticket, we often require a user to add details to a ticket, or have users who want to add comments to a ticket when viewing the request via the web portal. I cant see a way that a user can add to the conversation without digging out the last mail and sending a reply. Am I missing a setting somewhere? Matt.
Error testing credentials Cisco AS5300
Hello, I've got a problem authenticating on a Cisco as5300. Testing credentials fails with all checks invalid, but I can connect to host with putty without any problem. This is what I've got when logging on the device: User Access Verification Username: admin Password: RM-RAS-R-5300-1>enable Password: RM-RAS-R-5300-1# In the credentials I put the following: Login Name : admin Password : ****** Prompt : > Enable UserName : Enable Password : ****** Enable Prompt : # Where I'm wrong? Thanks Matteo Brioschi
Clear DNS Cache
Hello, Does the Applications Manager contains something like a dns cache? After several tries to add a certain BEA instance for monitoring, the APMs hostname lookup always returns a wrong value. Is it possible to clear this cache, if it exists? Or is there any workaround to this problem? Since the dns name is looked up correctly on the same machine. Kind regards, mon-1
We found the error at the Solaris. error message : CLI error
Dear OpManager MSP team We found the error at the Solaris. We attached doc.file and support information file. I want to solution. Thanks in advance. Ko Young Suk Telemant Corp.
Incident aging report
What report are people using to show the age of open tickets on a daily or weekly basis?
Change link broken in 7012 - Send for Recommendation message
Since the upgrade to 7012 the recommendation for change e-mail message appears to be broken. In the e-mail is the DETAILS LINK which has the code of $ChangeLink When the e-mail arrives with the recipient instead of the link going to the change the url is $ChangeLink ( the text hasn't be subsituted as it was prior to 7012 ) net result is >> HTTP Status 404 - /$ChangeLink -------------------------------------------------------------------------------- type Status report message /$ChangeLink description
Is opmanager compatible with ALL cisco routers
hey guys!!! oh!! i was just wonderin, since i get to a lot of dead-ends when trying to follow the configurations that are shown as "necessary" on my routers if by any chance opmanager is not compatible with them.... i am using the cisco 800 series routers... looking VERY forward to your reply!! thanks!!!
Unmanage meaning
If you unmanage a device, does this stop all monitoring, alerting, etc. Or can it be fine-tuned?
How do I install an SSL key on the SDP?
Hi, I am finalizing my migration of our SDP software to our new HelpDesk server and was wondering how to install the SSL key on the SDP software so the login page is encrypted? Thanks for your time. rsnellman
Response Times
Howdy, I was wondering if there is a way to change resolution times into response times? In our SLA's we have a maximum response time instead of a resolution time. (I.e. if something is critical we will respond within 10 minutes, but it may take all day to fix) Can the jobs be set to not go overdue if there is a work log within the resolution time?
Default Technician
Hi team, Is it possible to have the Technician field on a new request default to being the currently logged in Tech that is creating the new request? Cheers, Mike.
Overriding Global Settings
We would like to see the ability to override the global settings... Scenario #1 -- NOTIFICATIONS -- OpManager (or other NMS) I have setup OpManager to log a ticket for specific events. I have to continually clean up OpManager's email box due to messages from SDPlus. I would like to be able to create a business rule that says if the 'sender' is xxx then don't send notifications. Additionally, I would like the ability to setup a global rule that allows me to disable ALL other notification types based
Where are the custom images stored
Hi, I am tried to customize my "Login page image" & "Header Image" and was just wondering where are they stored within SDP file structure? Thanks for your time. rsnellman
jboss monitor
We are using jboss 4.02. We set up a monitor for this and it works fine we all so set up a monitor for "J2EE Web Transactions" on the same server and this starts fine The problem with the jboss monitor For the EJB's it says "No EJBs are deployed in this server." and even thow we can see the default jboss Web Applications we can not see ours The problem with the "J2EE Web Transactions" is that it will not collect any data. Now we do have one custom configuration for jboss, by default all the apps
Monitoring the Tomcat 5.5 inside JBoss 4.0.x
Hi, I'm having trouble monitoring the Tomcat that lives inside JBoss. Most likely related to the Tomcat "manager" webapp, which I can't seem to get to work properly - is the Tomcat inside JBoss somewhat crippled? I've tried lots of things, including the AppManager troubleshooting tips (they seem to be for Tomcat+JBoss 3.x only?), running the JBoss "all" server config, reading the Apache Tomcat Config Reference and applying its manager related examples, but to no avail - I don't get this darn /manager
Difficulty in getting desired output in Application Manager
Hi, I am using App manager to run a script file. .bat file is getting executed at regular intervals. That's working fine. we have a option output settings in script monitor. I have a mentioned a file as my output file. Even after passing values as arguments, the output file is not getting any values.Could you please help me in this reagrd. I have a requiremennt. Email has to be triggered when a file in a folder stays for more than 10 minutes. Is this possible in App manager? thanks and regards, Seeta
JMX Monitor with Tomcat 5.5
I have trouble configuring JMX monitor for Tomcat 5.5 JRE 1.5.0_06/JDK 1.5.0_06 I have setup JAVA_OPTS=-Dcom.sun.management.jmxremote set properties file in JRE_HOME\lib\management\management.properties com.sun.management.jmxremote.port=1930 com.sun.management.jmxremote.ssl=false set password file in JRE_HOME\lib\management\jmxremote.password monitorRole QED controlRole R&D Access file is set in JRE_HOME\lib\management\jmxremote.access monitorRole readonly controlRole readwrite I try to setup the
Multiple Domains
We are slowly moving from one domain (Domain A) to another (Domain B) We have users and technicians on both domains. Domain A works fine. When I tried to import active directory users from Domain B, I got the following error message: Operation failed, couldn't bind to the Active Directory Server. How do I import from the other domain?
Users cannot update conversations
I am just getting ready to release ServcieDesk Plus to our users. When a user raises a ticket, & a technician adds a request for more information, there is no way for the user to add details to the conversation without replying to the original email. Our purpose for choosing this product was to provide a portal that users can use to manage their tickets & requests, this seems to be a major limitation in their ability to do that. Not sure if this is by design, or if I am missing a config somewhere?
Mail server
I just installed SD+ 7015 using Spanish language as the default. I am not able to get the mail server to work. It is configure properly and the connection between the SD and the mail server is fine. However, I do not get the SD to keep fetching e-mails. When I hit the Start fetching button, it downloads the e-mails, bu it then stops fetching. So, I could not download new e-mails, until I manually Start fetching again. It will connect to the server, download the new e-mails and then stop fetching.
Not totally sure SDP software is working completely correct
Hi, I recently moved our SDP software to a different server and well here is the process I used. 1) Installed MS SQL Server 2000 on new server 2) Restored servicedesk database in MS SQL Server 2000 on new server 3) Installed SDP - version same as old server - on new server 4) Backed up SDP software on old server 5) Restored SDP backup onto new server 6) changeWebServerPort.bat to make port 8081 & https on new server as like the old server 7) Added my current license to the SDP on new server Last
Appending Email Replies
We are just now implementing SD and at this time we're not quite ready to roll it out to end users to input their tickets or update them via web interface. In our old system, we received tickets from users via email. If the user wanted a status, they put the word "Status" in the subject line with their ticket number and the system sent them an email that gave them an updated status (a list of all the work/comments that had been added to the ticket) In addition, if they replied to an automated email
completed time to show as empty if request not completed
how can i get the completed date as empty if the request is not completed and i have to use the DATEADD function in the reports???? the completed date shows my default date value if the completed date is empty
server cannot start
after setup the server service cannot start. it starts loading loading then fails along the line. no error messages i supplied the sql server login with an account which a member of the built in admins eg. DOM\username with a password. why is this? thanks
Adding SI 2000 Phone Station
Could I add SI 2000 phone station with snmp features
is the event analyzer support site to site
hello is the event analyzer support site to site ,i meen if i can check another network that i have to here site to site
Bizarre Wireless Mouse & Keyboard issue in SD+
This has got me completely at a loss so any helpful suggestions would be much appreciated. We're running SD+ 7015 and the problem exists on my client machine only (in IE7). I have a HP NC6400 laptop and a Logitech 660 cordless desktop (wireless mouse and keyboard). Whilst using the equipment with the laptop screen open, everything works as normal in SD+ However, the minute I attach an external screen (Samsung Syncmaster 943n), the mouse and keyboard stutter around (ie. stop / start movement or typing).
PO Workflow
Is there a way to configure POs so that the purchase order request can be sent to the purchasing department via email? It would be great if that can be done so that requests can go through the system and when approved to be sent to Purchasing for processing.
Responded Date & Completed Date
Dear All Whenever a ticket is closed, Responded Date & Completed Date have same values , which is wrong. the Responded date should be actually the call pickup time. Kinldy tell me what shuld I do if i want to know when was the ticket actioned for the first time. Also there is no report to fetch Avergas Response & resolution time
cant add Note
we just upgraded to Build 7013. When a normal user adds a not to a ticket they get the normal pop-up. They type in the note. When they click "Add Note" it brings up a seperate blank Internet Explorer window. The note gets added to the ticket but the user does not see that. It works fine in Firefox 3 but not in IE 7 or IE 6.
survey - supportcentre plus (build 7005)
I've noticed very serious problem with a supportcentre+ (build 7005) that's the example: "this.is.test:0000/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=000&userID=0000" This is the link to our survey The problem is: when you remove link to the survey from the address, and leave (example) "this.is.test:0000" you will be prompt to login page and admin page. This is a major issue which compromise our security, any ideas, suggestions?
Home page not loading correctly
Hi, We've held-off upgrading our system which is currently running 6500, and this morning we've found that the home page doesn't appear to load correctly. Undoubtedly it's data-related as this used to work but if anyone could point me in the right direction I'd really appreciate it. A screenshot of the home page is attached. Thanks in advance, Andy
error message when deleting a product
Hi, I get this error message when trying delete a product from the list. Thanks, John
SupportCenter and apache 2.0
Hello, Does any have some info about setting SupportCenter (jboss) working with apache 2.0 . i'm trying to configure a mod_jk but its not working well. best regards
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