MS SQL Database Performance & Servicedesk
I've been doing some investigations into the performance of the SD+ DB on MS SQL Server, with a view to improving query response speed, specifically when searching for information contained in a request. I�ve noted a few interesting points. 1. The good news�. By using the SQL performance tuning wizard (I know very lazy of me) and a sample workload (activity) file I�ve been able to gain a 40% improvement in overall database performance! Essentially a result of series of new indexs and statistical
where can I track emails sent via contact page
I want to know where I can see emails I send via the link on the contact page, this is becoming a make or break it issue on whether I will subscribe as I need to track all customer contact even when directly related to request. Is that possible in the software? There is screenshot of link included.
Scheduled requests bug
Account name do not appear in requests generated by Scheduled requests feature. I double checked Scheduled requests and entered Account (automatically inserted when choosing Contacts), clicked on Save, and when re-open there were no Accounts. Generated request have no Account informations - only "-" in that field.
report with graphs
dear support team; kindly help me to see the ability to generate the reports with GUI{graphical user interface} to make it easy when showing to my manager... it is very serious and urgently ASAP thx
Netflow service in Linux Red Had not work
Hi, I have a problem when i start the NFA 7 in mode service, when pass 5 minutes the service was stoped. Can anybody helpme with ths problem here is my configuration: [root@netflowlinp01 bin]# uname -a Linux netflowlinp01.cantv.com.ve 2.6.9-42.ELsmp #1 SMP Wed Jul 12 23:27:17 EDT 2006 i686 i686 i386 GNU/Linux [root@netflowlinp01 bin]# free -m total used free shared buffers cached Mem: 4051 2189 1862 0 50 1004 -/+ buffers/cache: 1134 2917 Swap: 8189 0 8188 root@netflowlinp01 bin]# grep "model name"
Problem with ISA 2006, Loading archives
I've the problem with ISA2006 Loading archived, with this error in the archived file page --> Loading archives of [ISA] is not supported. Please suggest me.Thanks.
NetFlow Analyzer versus Other NetFlow
Hi Guys, What are NetFlow Analyzer competitors? What are disadvantages, comparison, differrence and etc of AdventNet NetFlow Analyzer to other NetFlow traffic analyzer? Hope to hear soon from you guys. Thanks and Regards
ADSelfService Plus Performance issues
I have already sent in the log files via e-mail to support, but I wanted to post here as well. We are experiencing the following. -- When I access this site as a user it is a little slow during login. -- When I access the site as an Admin the Dashboard does not ever come up (loading checkURL.do). It seems to just sit there thinking but rarely ever completes it load most of the time it just fails to load. If it does it takes an extremely long amount of time to do so. If I change from the Dashboard
Overriding Global Settings
We would like to see the ability to override the global settings... Scenario #1 -- NOTIFICATIONS -- OpManager (or other NMS) I have setup OpManager to log a ticket for specific events. I have to continually clean up OpManager's email box due to messages from SDPlus. I would like to be able to create a business rule that says if the 'sender' is xxx then don't send notifications. Additionally, I would like the ability to setup a global rule that allows me to disable ALL other notification types based
User Department Dosn't update
Hello We have scheduled a daily import of our users from active directory which seems to be working. We have been updating the "department" field which is successfully updated in the list of reqeusters. The problem is, that the users have already been auto-asigned to an asset, and the department field is not updating here? Is there... Anyway to refresh this data? Anyway to delete all the auto-assigned users, and re-autoassign? Thanks Bill
Email external vendor from ticket
I'm trying to email a vendor directly from a ticket, and the message keeps failing, but I've had no trouble emailing anyone in our system. Is it possible to email externally from within a ticket? If so, can you determine why I cannot?
Scanned software report
I need to be able to run a report that lists scanned software and what workstations it is installed on. I want to specify which workstations I want in the report. If I specify four workstations for instance, I need a report that says wht software is installed on those four stations in the following format: Software Workstations Adobe Reader WS1, WS2, WS3, WS4 Acrobat Standard WS2, WS4 and so on. Thanks
How can I delete the subject column from the request form
Hi Need to know how can we not have the 'subject' column from the requester form.. There is no option to deselect in the request form customizer.. We already have an additional line for our purpose which acts as subject line so can we anyway get rid the 'Subject' line..
AD Import Questions
We are working with the Demo version of this product and are pretty happy with the functionality. I was wondering if there was a way to mark accounts to not be imported again. We have a number of "service accounts" that get imported from active directory, if we delete them they are imported again. Is there a simple way to mark them as "hidden" or "disabled" so that we can clean them from the list? On the same note, is there any conditions you could put on the import, ie if not department, don't import.
What is the point of Regions/Sites?
What is the point of defining Regions and/or Sites if you cannot associate Requesters with those? The only thing I see when I edit a Requester is Department Name, and the ability to allow/disallow "Allow to see all requests for the department". Unless I'm misunderstanding how Regions/Sites pertain to other companies, I invision having each user associated with a site, with Regional Managers (other users) associated to regions, and granting the ability for Region Managers to see all frequests for
How to change Database name when migrating to MSSQL
How can I change the Database name from eventlog to something else when migrating to MSSQL? There is a box available, but it won't let me change it?
Port numbering on new switch is incorrect
Hi there, I've just been playing around with the Switch Port Mapper as I've never properly used it before. My development network consists of two Extreme Networks Summit switches and two Cisco 4948 switches. For the Extreme switches, each switchport number (ifName) matches up to the Port No shown by OpUtils, for example ifName 1/1 equals Port No. 1, ifName 1/2 equals Port No. 2, and so on - which is just fine. However for the Cisco 4948 switches they do not match up, an example of what I see on one
GSM modem
Hi we like to integrate a GSM modem, the modems on the supported list aren't easy to find thies days. Have you tested one of thies: -Multitech Systems mtcba-g-f4-ed-eu Cable/Radio Modem -Telit GT 863-PY -Falcom SAMBA 75 GSM Modem USB Stick Or do you have other tested gsm modems tjat we can find. Thanks Andy Andy Kessler
imported old HelpDesk data in. Now cannot create new tickets
Hi, We are in the process of migrating all of our old helpdesk data from another system into SupportCenter. We have created a DTS package to do this and the data looks like it has all gone in fine. However when we try and raise a new request using the frontend of SupportCenter the new request does not appear anywhere. could this have anything to do with the fact of batch importing a large amount of data in one go, with regards to the application keeping track of the correct number of rows in the
7001 shows only 15 mins in graphs
Hi, after upgrading to 7001, it shows only the last 15 mins in graphs. It's the same selecting "Last Hour", "Last 6 hours" or anything else. Please help me regards Zoltan Szepesi
Audit report of User Roles
I need a simple report that shows a list of all of my users and which Roles they are members of. I can not see to find a single place to list that, the best I have found so far is individually under each technician where i would make the change. Hopefully there is a way to generate this in a report format for audit control reasons.
Graph custom bandwith utilization
Hello I try to create new custom monitor for bandwith utilization, but result of OpManager Display Chart not agree with my hope, how to change chart like file OpManagerDisplayChart_bad to file like this OpManagerDisplayChart_Good ? Thank's
HotFix For Service Pack 2
Dear All Here is a quick fix for two critical issues. This Hotfix with Build No. 7201 can be applied only over Build 7200. If you are on an earlier HotFix, please upgrade to 7200 and then apply HotFix 7201. The issues fixed are: 1. The error 'Unable to find MO' encountered when clicking on a device name, is fixed. 2. The issue of .local domain not working in the email field in Mail Server Settings, is now fixed. We'll put out another hotfix with few more issues fixed very soon.. Best Regards Roshini
Automate monitor creation
I know that you can ping a subnet and discover devices however this doesn't work when you only want specific devices monitored. I was wondering if there is a way to programatically create a single monitor? If I had a new device added to the network and want to automatically add it to be monitored as part of the build process rather than having to rely on an administrator to complete the configuration
Generate Reports by Request Type
Hi to all, I want to create a monthly report sorted by request type, but I can't find request type on list. I mean, I have 3 (three) types of request types: "incidence", "support" and "maintenance", and I want to know how much requests were each on them. Any suggests? Thanks for your support Regards Jordi
Email Feature
Can we use Email feature? i mean, once i created User ID and email, i send this information to group of people. this will save my alot of thime. Faisal Siddique
Data lost after machine power failure
Hi, My customer is using OpManager build 7200. Yesterday OpManager is not properly shutdown due to power outage. When we start OpManager back we found out all data is gone, device and business view is not showing. Any advice how do we retrieve back the data? Please let me know if you need the log file. Thanks. Regards, Idaham
Integrated Training Plans (Skills Assessment)
It would be nice to create a skills self-assessment survey that ties into a training plan. Trackable via SD. It is critical to providing quality support to look beyond the current request or issue and see a trend "This person would benifit from Word07 training..." click a button and an invitation to participate in a free MS training session.. hey they are out there. Eg: http://office.microsoft.com/en-us/getstarted/FX101055081033.aspx
Scheduled Reports
Hi. Is it possible to remove the link that is at the bottom of the email sent with the scheduled reports ? You can download it from: .... Robert
Reporting ability on Requestor activity
It would be nice to view reports on a specific user (or even department) and view trends, activity, time spent... etc.
REQUESTOR info tab at the top
SD needs a "Requestor" panel where information on the requestor is presented similar to a 'workstation' panel. Eg. User Info, Request history, asset history, currently associated assets, time spent on this users requests. Also the reporting module needs more 'requestor' specific reports..
Link Requestor to Users UUID in Active Directory not e-mail address
You have a design flaw in the SD software. When importing Active Directory Users, you are tying the SD requestor item to thier email address. This becomes a problem when a user changes names and therefore their email address changes. Causing duplicate requestor id's and orphaned tickets. Feature recommendation: tie the Requestor ID (when imported from AD) to the users UUID instead.. then they can change thier name/email as much as they want.
Include ASSET COST data in reporting
It would be nice to be able to produce an inventory report that also includes the cost of the asset. This would help for insurance.
Report on User Visits to the ServiceDesk Portal
It would be cool if there was a report on who the top users of the SD portal interface were? Number of visits etc... I just would like to see the adoption rate for users accessing the site. I know that the mode changes to Web Form when they submit a request... but i would like to know more than that, like how often they login to check the status of their requests, etc...
Mobile Version for Techs
A mobile version of the helpdesk for technicians would be awesome. As a technician myself, I'm always on the go and never at a computer long enough to look at the help desk. However, I always have my blackberry on me and think it would be a great feature to have a mobile version of the helpdesk.
Access SD on Win98, IE 6 (SP1)
We have a user who has a Windows 98 desktop. Ignoring the politics of why he has it and avoiding comments of what OS he should be using, is there any reason that SD will not load on his PC (beyond it being Windows 98?) He has IE 6, SP 1 installed. When you go to the main login page of SD, it loads a blank page.
number of users for oracle databases
Hi, i�ve applied the last service pack on our server: OS Type & Version Windows 2003, 5.2 Working Directory D:\Program Files\AdventNet\ME\AppManager8 Build Number 8300 Service Pack 3.0 Server Port 9090 Installation Type Standalone Load Factor 5.4 right after this, the alerts fixed for number of users for oracle database was deleted, so i tried to add it again, but application manager is not able to fix the alert. Please help me- Thank you, Iris Silva
Problem with growing server log file
I have logged a support email with SDP support, and they provided me with information on what files that can be deleted, but I see this as a temporary workaround rather than a resolution. I would think that SDP should be setup to clean up these log files. See attached screen shot for the path of the folder and the current file size issue we are encountering. Note, I deleted 4.46 GB of log files only 10 days ago because our server drive filed up. 1. Is anyone else experiencing this issue? 2. Does
Additional Feature
Bulk Delete of computer accounts Jon Morse
Asset Scan - Unauduted Assets
Hi All, Is there a way to delete all unaudited assets from the system ?? I can identify them, using the show Unaudited assets, but there is no option to delete them. Thanks in advance LS
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