ManageEngine Password Manager Pro Blogs Launched!
Hi, Greetings! Thanks for making ManageEngine Password Manager Pro user forum very vibrant with your active participation and support. In continuation to our efforts to improve the informal interactions between the PMP users and the PMP team, we have launched PMP Blogs, in addition to this user forum. PMP blogs may be accessed through: http://blogs.manageengine.com/passwordmanagerpro/ Visit the PMP blogs and feel free to share your views and add your comments. Thanks, Bala ManageEngine Password Manager
Error rounding off
When a report gives 99.98% uptime pie diagram shows 99%. So it doesn�t round it off correct, it just cuts the decimals. I have showed this for Gibu in person so I hope for a fast fix. //Chris Chris Salmi
Memory utilisation shows 0% for monitoring AIX using CLI
Hi I am using OPmanager 7 for managing my AIX servers, but the graph for memory utilisation always shows 0 %. 1) I am using a non-root account for monitoring my AIX servers. I am able to get the output of the following commands /usr/bin/vmstat 1 3 /usr/bin/df -k | awk '{x += $2} { y += $3 } { z += $4 } END { print x,y,z }' But for svmon -G I get the following error: $svmon -G ksh: svmon: 0403-006 Execute permission denied. Any solution for this. Thanks and Regards.
Changing Syslog Port under Windows.
Hello All, I've got Eventlog Analyzer and Firewall Analyzer running on the same machine, however it seems that Eventlog analyzer is hogging port 514 which I need for the firewall logs. I saw in the documentation that it is possible to change the syslog ports that ELA listens on for *nix systems, but I see no mention for Windows systems. I actually don't even need the syslog server running in ELA as I'm not using it. Any help would be greatly appreciated.
About Execute Program Action
Dear Support I am trying to use the "Execute Program Action" to help me to trigger some bat file when some events happened. Build Number : 8300 It seems trigger the remote server .bat is a bit complicated in the windows OS. So i just try to trigger the local .bat file in the Application Manager Server which is installed in win 2003 server . But still no luck. Here is the detail of the test Execute Program Action Display name: TEST BAT - NOTEPAD Script Location : Local Server Program To Execute :
servicedesk Webserver crashes/exits
Hi, We were running servicedesk 7.0.0 Build 7011, and experienced that the webserver just stopped responding running on windows standard server 2003 dual xeon with 3gb ram(java version 6 update 6). When the webserver stops, i manually have to kill the mysql process, before i can restart servicedesk. first 2-3 restart run for 1-3 minutes then the same occurs again. I downloaded AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm and upgraded the servidesk to build 7015 using the guide manageengine.adventnet.com/products/service-desk/service-packs.html#sp
Opmanager7.2: httpd statup failed on new RHEL5.2/CentOS 5.2
Hello, i have installed the latest OpManager from the website on one of our RedHat 5.2 and CenOs 5.2 vm's. The install went fine, however opmanage will not start: Verifying connection with web server ... Failed to establish connection with web server. Gracefully shutting down OpManager. starting httpd manually gives the following errors: /httpd: error while loading shared libraries: libaprutil-0.so.0: cannot open shared object file: No such file or directory /httpd: error while loading shared libraries:
Stuck in Critical
One of my DC monitors is stuck in critical with nothing in alert... and I can't figure out how to get it back to clear. Any ideas?
Monitoring OWA
Hi, Does anyone use Apps Manager to monitor OWA 2003? I mean to install a monitor that tries to logon so to check the connection with AD and Exchange Thanks
Integration with Service Desk Plus
Hi, I recently integrated out OpManager with Service Desk Plus and it is working fine. I created a notification rule which in turn created a ticket when a trap is received from machines in our server group. Let me take a Power Supply going down as a test case: It creates 2 separate alarms when the trap is triggered. * alertPowerSupplyFailure * alertRedundanyLost and 2 seperate alarms when the power supply is plugged back in: * alertPowerSupplyNormal * alertRedundancyNormal However in Service Desk
Access list bug?
Hi, I am evaluating DeviceExpert and have noticed that when uploading a configuration, all remarks in an access-list are moved to the bottom of the list, thereby making them useless.
Automated Close Process
After installing build 7017, we got caught out by the automated close bug and had to disable the feature. I have now upgraded to 7019 and was expecting any requests resolved more that 7 days ago to be automatically, which doesn't seem to be the case. Does automated close have to be enabled when the request is created for it to work or should existing requests now be closing automatically? AdamB
reports and weird sorting of resource names
hi running version 7018 and i created a custom report to show all resource names starting with the number 5. the resource names are identical to the 4 digit asset numbers on my physical asset names, and all of them start with 5 when i run the report the first 400 or so resource names are listed in numerical order 5000, 5001, 5002 ... 5400 but at some stage the resource names just seem to appear in a random fashion. the last 6 items read as 5527, 5532,5536,5535,5546,5544 is there any way to force
Configure Business Object to connect to Service Desk
I have created ODBC connection, but need assistance to configure Business Object to connect to Service Desk.
Errors whilst scanning assets
When performing scans on workstations in our domain I'm receiving the following error: FAILURE :Database exception while updating Workstation. : Duplicate entry for key Please report the problem to the system administrator, with the Error Code - 1,221,463,682,064. Not sure why I'm getting this as there are no duplicates but what I do see is that some of our IP addresses on certain machines have changed and the scan I'm performing are scans directly on a particluar machine. I assume then that we cannot
wmi support for the linux version
i upgrade from windows to linux version on applications manager 8.2 but wmi is no longer active my question is wmi is not supported on linux version ?
Admin/Users/Technicians: e-mail address changes/is wrong?
I have the following problem: under Admin/Users/Technicians, the e-mail address changes suddenly without any changes done to the system (well, as far as I know at least). For example: correct address is tekki@company.ch and it changes to tekki@intra.company then I don't get e-mail notifications anymore. Our admins say they did not do any changes to the system - any idea what the solution could be? Thanks!
Couple of problems - Exchange 2003 related
Service Desk 7.0.0 Build 7015 Windows 2003 server standard edition. We're getting service desk running very slowly, I think since upgrading to version 7 a while back. I remember when searching the forums back then it seemed to be related to the communication with our Exchange 2003 server. Someone suggested turning off all the notifications to test, and that did solve the issue. However I turned the notifications back on as we need them and was wondering whether this issue has been fixed yet? I'm
Modify Infrastructure View - Delete Unwanted Categories?
Hi, I have all custom infrastructure views, but you cannot see any of them without clicking 'more' on the main page. I want to delete all the ones listed at default (Routers, Switches, Firewalls, etc). I'm sure this is possible without a hotfix or patch. I looked around, but I couldn't find which html or XML file these were listed in, so I'm guessing they're pulled from the backend? Oh, and if I try to delete them (well, the ones you're given a choice to delete), it says " No Infra Structure View
ELA5 and DeviceExpert syslog integration
Hi! Can you help me to tune up ELA5 and DeviceExpert together? I need to collect all my Cisco-devices's logs to ELA5 ( its done and works) and detect its config changes with DeviceExpert same time (its done separatly of ELA and not thru ELA5). I know that's Device Expert supports forwarded syslog-messgaes form other syslog collectior, but I can't tune ELA5 to forward selected messages to other syslog-host! Is it possible to integrate them both to work together on the different hosts? PS: the other
User creation issues
We have been using SDP for about a year now, and our requesters screen is a nightmare! Several users have several accounts due to emailing our ServiceDesk from different email accounts. We are on the verge of either scrapping SDP altogether, or turning off mail fetching and forcing users to login to SDP via the front screen. Obviously we can not be the only company having these issues, so I have two questions: 1. How have other companies got around this 2. When are SDP going to allow more than 1
Nasty bug: Unable to fetch Managed Object details for...
Just lost 50+ servers in side of OpManager, how do I recover from this. Built up a new category under "Infrastructure Snapshot" called it Sun. Moved all my Solaris computers into the new category. Changed the template for "Solaris" and did an apply to all. All of my Solaris systems moved back into the Servers category. Then to make things even worse, when I try to access any of these servers I get "Unable to fetch Managed Object details for the object : testserver-foo" Any ideas?
Monitoring SCO UnixWare
Hi, Is there any plan to add SCO Unixware to the OS Monitoring? Thanks, Adi.
Mail fetch error after moving SD mailbox
Hi, I get this message when trying to configure SD mail server settings, after having moved the mailbox from one exchange server to another. FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode. Service Desk user has full mailbox rights. Please advise asap. Thanks
CPU/Memory/Disk bug with Infrastructure Views
None of my devices are showing the memory, cpu, or disk utilization graphs/snapshots. However, if I move these devices out of my custom Infrastructure views and into the default "Switch" or "Router" views, all those utilization graphs work perfectly. Why is there ANY correlation between the name of your infrastructure view and whether or not a device displays the correct monitoring info? SNMP works fine, the monitor are pooling the info. It's just the graphs on the device page that show "N/A". ????
Migrating From Windows to Linux Redhat
We etisalat misr , the 3rd Mobile operator in Egypt Wishing to Switch The application manager manage Engine from an existing licensed windows server to a linux server . So please provide us with the migration steps or tools. Abdelrahman Awwad
AD Passthrough failing
We are on V.7, B7009. We have been using AD Passthrough without fail since we upgraded to V7 a month ago. Today we were unable to scan an individual workstation, so initiated a full asset scan. After this process started, there was an issue that caused the process to abort. As a result, our AD Passthrough has been failing. With Enable AD Auth, and Pass-through Auth enabled, browsers are constantly refreshing to j_security_check. We can Disable the Passthrough with no change. Then Disable the AD Auth
Modify the fields seen by Requeters and Technicians
Hi, How can I remove certain fields that we don't use so the technicians cannot view them as they take up space on the request form. I have gone in and removed check boxes but they remain on the form irrespective :?
DCOM errors
Im having problems with the remote dcom on alot of my machines. I went threw the troubleshooting guide and everything seems fine but it still cant connected. I even did the "net use" command and that worked as well. The error is till get is " Error : Either access denied for the user or the remote DCOM option might be disabled in the workstation". Any suggestions would be great. We would like to get this fixed so we can test out this software for our envirment. Thanks.
Sites & Regions
We have finally got around to purchasing ServiceDeskPlus. I have been watching the application develop for 18months+ and am very pleased to be on board. However, to my horror, we seem to have lost some basic functionality along the way. I'm hoping I am wrong and you all know how to deal with this. Let me explain: 1) We are are a large organisation with over 100 sites. We also use regions to sites and we allocate groups of support staff to those regions. 2) SDPlus admin screens nicely allocate users
Problem with AD import - technician replaced
Hi, after doing a AD import one of my technician accounts is replaced by "Help Desk, IT" why? rgds
Scanning questions?
We are using a Windows domain and scanning the units which are attached is working quiet well. I have it set to scan by OU. I do have the following questions: Is there some way to workstation a unit while it is offline? Then network scan can not seem to query my SNMP devices even if I force it to scan a particular IP which I know is SNMP enabled. Am I missing something? Thanks, Bob
Change approval from list view?
Is it possible to approve changes from the list view without navigating to the approval tab for the change?
Contract "Support" field length
There is a problem with the "support" field under contracts. It basically lets you add an unlimited amount of information, but when you save, it truncates it to 5 lines. This field should either be expanded (ideally), or it should warn you if you are putting in too much information. I don't mind if in the summary display only the truncated information showed, but it would be nice if you went to edit the data that all your information was there. I'd like to put more information there than you currently
DNS resolving problem
Hello. I found a little problem. When I open interface and choose application tab, select any application and try to resolve DNS names I receive not all names. If I try to resolve unresolved names through nslookup from server it works perfect. Where is a problem and how it can be solved?
Two Questions in One
Hi, Two questions here. We have a number of Juniper (Netscreen) SSG-320M firewalls, these are currently unsupported in Opmanager. I have the mibs from Juniper but cannot load them as they are in *.mib format and I cannot see anyway to do this. Secondly we would like an email alert should someone do a config change on a Cisco switch or router I have tried to set this up but it does not work either, no email alert received. Is there anywhere that gives a step by step guide as these seem something that
OPmanager 7.0 loss admin password
Hi, Support; I have loss my opmanager 7.0 admin password, and i tried the guest/guest , i still can't login to opmanager, how can i do for recovery the loss password? thank you.. Eric
New calls logged when a user replies to a closed call
Hi, Is there any way to disable this feature? It's annoying when you close a call, and someone replies to say thanks and it re-opens the call.
Updating a request
When we are updating the request in Customer Service Portal the "last updated on" column is not changing to updated date. When the client added response then it is changing
Interface Alarms
Hello, I'm running OpManager Build 7200 and we just recently added some Dell Switches to it. One thing I'd like to disable at the moment is the Alarm messages that pop up when a link is down. I've looked at a few posts in advance and disabled the SNMP trap processor "Link Down", both versions, I also looked at the Interface Templates --> Ethernet but did not see an option that corresponds to this. The exact message I'm getting is "(SwitchName) Port Link Aggregate is down". Any help would be appreciated.
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