AdventNet ServiceDesk/Daily Report
Hi all,
I'm new at an IT department working in the Helpdesk, we now testing the new AdventNet Service Desk system to be applied in or company. I used to do a daily report in ( LBE ) where I can calculate the Weekly/ Monthly SLA ect, now using AdventNet, I found a wide range of different reports, where can I start from?
My question is: How can I configurate/ set a daily report with specific information about all IT/IS activities, information can be logged manually?
thanks
I'm new at an IT department working in the Helpdesk, we now testing the new AdventNet Service Desk system to be applied in or company. I used to do a daily report in ( LBE ) where I can calculate the Weekly/ Monthly SLA ect, now using AdventNet, I found a wide range of different reports, where can I start from?
My question is: How can I configurate/ set a daily report with specific information about all IT/IS activities, information can be logged manually?
thanks