Can I not show the Device Name in a Business View
I've created a business view with a background of our racks/servers. I want to use a small dot as up/down indicator but I don't want the device name to show on the map. Is it possible to turn off device name?
Notification via bleeper
in our Org, we are using bleeper as method of communication, so is it possiable to notify the technician via bleeper when request is assigned to him/her.
Service Desk stops working when Dell Software installed
Hi, We are trying to install some Dell Software Called OpenManage Network Manager. As soon as this software is installed and the server is rebooted the Service Desk service does not start. A log is logged in event viewer which says " There may be a configuration problem: please check the logs." I'm unsure how to check the logs so if someone could help me out that would be great. As soon as the Dell software is uninstalled i can start the Service Desk software... anyone got any suggestions on this?
IP Groups - Include and Exclude
I am having trouble setting up a couple of IP groups to monitor Internal and External data. I am obviously misunderstanding something. I have set up an IP group called Internal which includes certain address ranges (our internal ones). I have then set up another IP group called External with those same ranges but excluded this time. The Internal group works fine and excludes any traffic destined for outside our company. However, the External group records nothing. Where am I going wrong and what
Help with a custom Report Query
I would like to be able to produce a report each month (emailed out 1st of the new month) that lists out all the calls raised last month with there status eg open, closed, with supplier etc. Plus listing all calls that are still outstanding(open, with supplier, hold) from previous months. At the moment i have to run two reports for each department but would like this combined into just the one report. Anyone able to help with the query? The heading i would like are: Request ID, Requester, Priority,
folder permission report
Is there a report for folder permission on selected folder on file server? monaye win
HOW TO FIX ERROR CODE 527
HOW TO FIX ERROR CODE 527 AT SDP WITHOUT INSTALL IT AGAIN.RIGHT NOW THE SERVER IS NOT RUNNING. IF NEED IT, I WILL SEND YOU ALL FILE IN FOLDER LICENSE.
Cluster with EventLog Analyzer
I want to install two ELog analyzer on two Linux servers with some kind of clustering, is it possible? example: SERVER1 - service ELog1 SERVER2 - service ELog2 if ELog1 fails, ELog2 take the ownership. Can I do that? regards, Israel.
Netflow and HPSIM Agents
I have an issue I was hoping someone out there has seen. We have Netflow Analyzer 6.0.0SP2 running on a HP Proliant DL385 G1 running W2k3 SP2. The server was built without the normal HP Systems Insight Manager Agents installed. Upon installing version 8.11a of the Proliant Service Pack, Netflow was somehow damaged. The icons on the Start Menu disappeared but the group is still there. We also lost the icon in the system tray that shows Netflow running. The service dropped itself a couple of times
Report for the requests passes
Dear, We need a report where we can see how much the request (with connection to its sub-category/item) was passed between technicians till finally it will be assigned to the last technician. This statistics will help us to make categorization as easy as possible (we use categorization and Business Rules to assign requests to appropriate technician group). Could you please help us with this report? Thank you in advance, Vladyslav
Scheduler in 7.5 beta???
Hi I dont know if it is just me but i do not seem to be able to find the scheduler in this beta version. Can someone point me in the right direction or is it just not there. Thanks Mike
user report
need to get user reports disable before 3 months sasikumar
FR: don't produce scheduled report output if the results are
For scheduled reports, is it possible to not produce the report if there are no results? For example, when running a daily changed users report with an emailed PDF, if no users have been created/modified, the resulting PDF (which is emailed to management!!) is blank! Aaron Seward
Neflow stops saving the data?
HI, I have an issue when NA seems to stop saving the data into database. For example, I can see a today-tomorrow stats but nothing in Last week report. Monthly report shows me no data after certain date. Both images are attached. Can anybody advice? Thank you, Vasia.
About Execute Program Action Program
Dear Support Currently what i want to do is when some of the service is stopped due to any error. I would like to restart it automatically. For execute the script in remotely server , it seems quite complicated where telnet server is needed, etc. Every server need to do some modification. As most of our server is windows base, so i install PsService in the Application Manager server to remote stop/start the service in the remote server. I have created some .bat file the content like psservice \\computername
how to view Log from windows 2000 server
Dear Support, Pls help me, i have 10 license host clients, one of them (host clients) windows 2000 server, but like this following, log not show. Successful User Logons 0 Successful User Logoffs 0 Unsuccessful User Logons 0 Audit Logs Cleared 0 Audit Policy Changed 0 User Account Changes 0 Locked User Accounts 0 SceCli Group Policy 0 Thanks, Regards, susanto
Adding attachments to tickets
It appears that after a ticket has been created, one has to edit the ticket in order to add attachments. I don't see this option under "actions" where I expected. Is there a more straight-forward way to add attachments to existing tickets?
Report Informaiton
Was wondering if anyone knew what the report infomration refers to? In particular I have a report that lists the top 10. I understand what the top 10 applications is, but am having problems understanding SourceIN and DestinationIN. Any information would be great. Thanks. Eric
Sending emails using Exchange
ServiceDesk plus will not send email notifications using Exchange 2003. I've added the IP of the server onto the "Allowed Relay" list and it's still not working. I've tried using Auth SMTP and not using it but still doesnt send emails. Any ideas?
Purcahse Order Permissions
It appears that even though you have Full Purchasing rights you cannot add vendors? This is essential in my opinon when raising purchase orders. Thanks D
Update departmen in Closed cases.
Is there some way to automatically update closed request whit the new User Department information imported from Active Directory. All new Requests gets the new info but not the closed ones, I would like to update this so I can get accurate reports.
Timing of Scheduled Request
It seems that when scheduled requests are created, they are created with a due date 1hr in the future. I run an IT firm that does desktop support and would like my technicians to know 2 or 3 days in advance that there is a request to fulfill for a particular due date. The solution in mind would either be to allow a configurable due date in the request template when creating the scheduled request. Please let me know if there is another solution to this.
OpManager disable monitoring
Hi, Some problem with my OpManager because it don't make nothing. It isn't monitoring URL or devices. I send a print with the problem... Can I help me? Thank's.
Bulk Modify Templates
I need the ability to Bulk Modify my templates. I have over 300+ templates and when I need to modify 1 property to the same value on every template I have to go into each template individually. It would be great if I could bulk modify the value across all the templates at once. jbrophy
Cannot Delete Alarm
Hi all, I have a server in my OPManager. I watch the events of this Windows 2003-Server. Events from the Eventlog are shown in OPManager as Alarm. Sometimes it happens, that I cannot Clear or Delete this Alarm. When clicking on the alarm in the server properties (picture 01), no alarms are shown (picture 02). When I view all alarms, the alarm is shown (picture 03). When I check this alarm to be cleared, and clear this alarm, a blank browserpage is shown (picture 04). When hitting the "back"-button,
How to monitor SAN Switch's temperature
Dear all, I want to monitor temperature of SAN Switch and I already have OID number for monitor this device. But when I add new device template(picture name's modifydevicetemplate.png) and add new bulk with OID for monitor SAN Switch's temperature (picture name's editmonitor.png) then I test to monitor I have a error like picture name's newmonitordevice.png. I try to test monitor by php script it's work with code as below <?php $reponse = snmpget('10.1.0.131', 'public', ".1.3.6.1.4.1.1588.2.1.1.1.1.22.1.4.1",1000000,5);
Passtrix and SSL Certs
Hi, How do I change the SSL Cert that comes with PassTrix. We have our own CA and would require a cert from that. Thanks for you assistance. S
Unable to set "Health is Critical" warning to &quo
Hello... When attempting to take a Health is Critical warning and "Set as Clear", the same warning appears at the next polling. Am I not acknowledging this warning correctly? Thank you... K.T. Harrington
Tomcat Monitor
We have a tomcat monitor that has been running for several months. Yesterday, the Tomcat credentials on the monitored server changed causing the user and password that Applications Manager was using to monitor the Tomcat service to not function. The issue is, the Tomcat monitor in appman shows as GREEN Healthy and Available. When you drill down into the monitor you are presented an error "Authentication details are wrong.Kindly configure with correct values." The monitor should have triggered an
Issue changing password from inside of ADSelfService Plus
When a user logs into the Self Service portal and they click on the "Change Password" link in the top right corner. They go through the process of inputting the proper information to change their current password. Every time they try no matter what they get the following error: A constraint violation occurred - Error Code : 8007202f If they go to the portal and just choose reset from the main page and input their answers to reset their password that process works as expected. Why does the "Change
Looking for description about XRumer 5.0 Palladium
Hello boys ;-) Anybody can give me link to the XRumer's homepage? Or maybe some information... Thank you very much!!! P.S. ��� �����...
Cisco routes listed incorrectly
Hi, I am new to OpUtils and I am using OpUtils 4 professional version. When I attempt to use the ip routes tools to determine routes on a 6509 switch/router and it seems the columns values are in the wrong place. When I run the tool the destination network appears under protocol, under destination are the known by interface ip address, and the next hop list an interger value of 11 for all listed destinations rather then an ip address or hops #. The routes on my router are fine. How can I correct
Newbie ?'s (date format, Pass-through, multi-mailbox)
Hello all. I'm a new user and have a few questions I was hoping to get answered? I have setup the demo version of ServiceDesk Plus Professional build 7020. Everything is working fine, but I have run into these issues: 1) How can I change the date-/time-format shown in the request pane on incoming mail-requests? 2) Is it possible to make other users (besides the requester) get email notification about a given issue in progress? 3) I cannot get the AD "Pass-through" Authentication to work. The Active
Question about Integration...
Hi everyone, I would like to know whether SupportCenter Plus can be integrated with any Barcode Reader? And also, I would like to know what SupportCenter Plus can be integrated with? Thanks in advance,.. Regards, Omar
Problems with Business Rules
Good day! We have ServiceDesk Plus 7.0.0 Build 7019. Business rules do not work, to be more exact we cannot form the rule. While selecting any criterion, it�s impossible to select Conditions.
ACtive directory
I have two questions 1. I don't seem to be able to see all the email distribution groups in AD as I want to move users from one to another. 2. I don't seem to be able to see my extended schema objects, such as that for Safeword tokens.
method to send an e-mail based on a field change?
Is there a method to send an e-mail based on a field change? If a ticket is already created and a user or technician changes a field, say from low to high priority, I would like the system to create a mail notification. Since the ticket already exists the SLA and Business Rules will not work as they are only applied to new incoming tickets. Any ideas?
Reports by All Requests - not close to number of call IDs
When I run a reports on all requests and set the dates specifically to cover since when we started using SDP up to todays date, it reports about 10000 call entries. However we are up to request ID 17700. On the basis that each new call ID auto incremnets by one each time, then we have a discrepancy between our call IDs logged and what SDP reports are reporting ? Discrepancy of nearly 8000 ! Whilst Im prepared to accept that some calls are deleted and others are merged, this wouldnt account for anything
AD Imported users - can't tell which domain they came from
The AD user import function works great. However, after importing users from two domains, I don't see a way to tell which domain the user came from. My issue is I'm ready to turn a few requestors into technicians, but these folks have accounts in both domains and I'm not sure if the account shown is for one domain or the other. Their account names are the same in both domains. I'm not sure why we only have a one-way trust, but I'm working on that so the accounts in the other domain can be eliminated.
Right to change due date
We have role Tech 1 line, and give right to change request end other changes, role IM have full right on request But tech in this role dos not have right to change due date on request SDP 7020 MSSQL
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