L2 switch is no IP, So manage using the device name?
Dear all, We use the L2 switch. Not use the IP. But we use the device name. Can I manage the L2 switch? How to? Thanks many. Ko Young Suk.
iSeries monitoring for manage engine application
Hi, May I know if manageengine application can support iSeries monitoring? Thanks. :)
Port numbers
Hi guys Can you give me a comprehensive list of ports that App Manager uses to monitor with? We are doing some security updates on our firewalls and need the list. Many thanks Joe Boulton Joe Boulton
Monitoring Windows disk IO stats?
hi all- I know this is avail in AIX, linux, and solaris, but anything for windows? if not, any plans? I'm currently monitoring via WMI, and nothing is shown for IO stats! thanks -Phil
Few questions on SD+
Hi all, I have problem on using SD+, kindly help on it, many thx!!! 1) 'Task Email' sent not in html format. 2) For import account from AD, will the SD record be updated instead of Overwritten? 3) When re-assign request to another technician, will the requester receive an update email with what things is updated? Thanks all. regards, Wingo
Scheduled Report - Custom Time Period
Hi There, Is it possible to create a custom 'period' in scheduled reports for business hours, for instance to capture the previous days business hours 9 - 5 for example and possibly a weeks Business hours. This ensures overnight issues do not affect the uptime produced. Thanks Brian
Process Monitoring Problem
Hi, after upgrade to version 7200 one specific server alarmed all the process that was monitoring. So, I verified if the WMI configuration was correct and enable in the server. No problem found on that. Tried to Add a new process monitor and received an error message "Error # User credentials cannot be used for local connections. Refer Troubleshooting Tips". Then I have deleted the server and after a while added again and the process monitor problem remains. The WMI credentials are OK and normal.
Reporting by tickets closed per Helpdesk Analyst
Hello All, I need your advice on creating a report which gives a weekly/monthly summary of tickets closed per Helpdesk Analyst. Is there such a custom report someone has designed in the past I could have? What I need is a report which highlights how many tickets closed per week/month per helpdesk analyst. Unfortunately we do not use the technican field so all calls are technically unassigned & therefore closed unassigned. (I can manually check who closed the call down by going into each ticket &
Attaching Assets to Workstation
I just upgraded from SDP 6 build 6014 to SDP 7 build 7018 and I used to be able to attach the assets to a workstation. Now with the upgrade, I can only attach the assets to a user or department. Also, in the workstation details, when I tried to attach an assets, the field is too small and I cannot see the whole asset. Is there a way to increase the character field?
Monitor Oracle JRocket JVM
Previously known as BEA WebLogic JRocket, I would like to monitor the performance and availability of the same.
Configuration preparation
Hi, I will have more than 200 locations (1 subnet per location) to configure in Opmanager Each location will have its own server, two or more printers and more than 10 desktops. I need to monitor each location but because they will be install at the same time, I need to prepare and configure my network monitoring tools before the deployment. I know I can discover all networks with Opmanager but only after the deployment. Can I do it before to be operational and monitor the deployment itself ? thank
Custom Reports - Department
I need to run a custom report showing model of workstation, workstation, service tag, serial number, manufacture, user, and most importantly department. I am running version 7.0.0 Build 7021 and have the department filed populated for everyone however when I select that field and run the report zero data shows up infact the heading doesn't even show on report. Also there is an option to group by department that does nothing either. Any assistance would be appreciated Thanks again
Change equipment
Hello, Is it possible to change equipment workstation to laptop ? Thanks Guillaume
Importing inventory data
I have tried a couple of times to import a csv file of printers. Each time the system says it has imported data successfully but I can only ever find one or two printers from the import listed in the Assets. Any ideas ?
Still a large Transaction log
Hi, We're still having a small issue, of our TL being 1.25gb in size. We have shrunk it from the strange 4.4gb which we had this morning, due to the oddities we had over the weekend. It's a MS SQL database. According to Microsoft SQL we can shrink this transaction log by a further 97%, however when we attempt to it doesn't actually shrink. No errors or anything the file just stays the same size. Has anyone else encountered this? Is there a way I can solve this issue? Seems odd that our transaction
Problem scanning torrent software
Ciao, when we try to search the list of the software installed, all the wokstation that have installed utorrent don't appear under the list of the installed software under the asset tab. We supposed that the problem is caused due to the strange name of the software. Right? We use Service Desk Plus 7.0.0 7021. Thanks.
Event Log Monitoring Rules
We are currently implementing some event log monitoring for our servers within our Application Manager environment and would like to alert on all events of a type i.e. security / application etc apart from specific event ID's. e.g. we want to alert on all security events other than those with event id 1234. Please could someone let me know if this is possible within Application Manager and if so how we would go about it without having to specify a rule for every event ID other than those we want
How to log new equipment?
What is the best way to log new equipment into the asset portion of SDP?
How to generate report for Disk I/O weekly
Is it possible to generate a report for Disk I/O statistics weekly? Ty.
Unprivileged User Port Binding
I followed the Directions in another thread here to run PMP as an unprivileged user, however came across a problem. I also followed the directions for Running PMP on a different port The particular port I'd like to run on is < 1024 (HTTPS default port 443). Because this port is < 1024, default Linux permissions do not allow a daemon to bind to a port <1024 unless it is executed as root. Typically this is accomplished by running an initial script as root, doing the port binding, then then dropping
Stats
The application manager shows the Health status of all monitors to be unknown, but it is connected to the monitors and can poll them. There are no stats for the past two days, yet it has never reported lost connections. Tebogo Mpule
Health Status of Monitors
The application manager shows the Health status of all monitors to be unknown, but it is connected to the monitors and can poll them. There are no stats for the past two days, yet it has never reported lost connections. Tebogo Mpule
Health Status of Monitors
The application manager shows the Health status of all monitors to be unknown, but it is connected to the monitors and can poll them. There are no stats for the past two days, yet it has never reported lost connections. Tebogo Mpule
What's the meaning of 148.144/28.140.55.200.in-addr.arpa?
What's the meaning of 148.144/28.140.55.200.in-addr.arpa in this report? thanks in advance regards, Israel
How can I monitor clustered SQL server?
Hi! How can I monitor clustered SQL server? Thanks! Bill Ho
problem in software deployment
Hi, i am using desktop central 6 free version (for 10 computers) During remote software deployment I am giving a software for deployment in server. After logout the client and again logging in during deployment it is giving error: 1073741790 please help me out.
Problem with 7021 Hotfix Released
Hi, have a problem � I upgrade servicedesk with 7021 Hotfix Released , but I can�t login like administrator or like a local user (technician) . I can login like user of active directory. I try to clean a internet explorer temporal files, but nothing. � Help! Thanks Nicola
Request form - layout of the fields
Hi First time poster ! I'm tasked with creating a new layout of fields so that our request form looks it best. That means I need to move the fields around so they are grouped in a logical order. We are only talking about the 'Category' section of the form. Now, I have given each of the 12 "additional fields" a label the corresponds to the number next to each label when in the 'Requst - additional fields' view. 1 =1 and so on. When I do a 'request form preview' the fields are arranged like this. Category
refresh network workstation names
is ther anyway the sdp can clear off the workstations that are no longer on the network? i have some workstations which were renamed or removed from the network, still these pc's shows as assets in the helpdesk? how can we clear these off? in the active directory management we have disconnected those computers from network. y is it still shwoing in sdp assets???
refresh network workstation names
is ther anyway the sdp can clear off the workstations that are no longer on the network? i have some workstations which were renamed or removed from the network, still these pc's shows as assets in the helpdesk? how can we clear these off? in the active directory management we have disconnected those computers from network. y is it still shwoing in sdp assets???
Mobile enable/disable
Ability to bulk edit all exchange features, specifically the mobile features Kent Campbell
Single report for multiple groups
I need to create one single report that will list multiple groups and their members and also be able to schedule it on a quarterly basis. Mirza Baig
Asset reports-Scanned Software
How can I produce a report that shows me much what the Scanned software view allows in SD+. I ideally want to create a report that can show me how many installs of a certain product we have installed and is able to be put into a pdf to supply to management I am currently filtering the scanned software and can see how many copies we have out there, but cannot produce a report with this info. Hope someone can help?
Reports viewable to requestors
Hello, Currently we list a bunch of projects in Helpdesk ME and we would like the company to be able to view them. How can I allow a certain category of requests to be viewable by anyone? I would really like that. -Wes
Cisco Port Security
I have configure port-security on my Cisco switches. If someone plugs a switch or wireless AP into one of the ports the port will go into a ERR_DISABLE state. I have been trying to configure OpManager to send an alert when the port goes into this state so a tech and be dispatched. Has anyone one done this? Any help would be appreciated.
Need to disable autodiscover of storage devices
I need to disable the auto discovery. I would like to have just the one device for study.
Fetching sent 3000+ emails to our help desk guy
so i activated email fetching b/c i cant get the opmgr to work with service desk+... when i did, our help desk guy got forwarded all the emails in my acct and the CTO's acct as ticket requests. how could that happen? isnt that a security flaw? anyone know how to resolve this?
Data Migration for seperate MySql -> MS SQL server
We're running Applications Manager off a MySql instance on another server and I want to move to our SQL Server. Is there a step-by-step guide to doing this?
Problem with time spent,
hi, when they exceed the SLA in an incident, this is not true in the calculation of the field overdue status, (see attached image) they used version 7 buil 7020, of service desk plus, I like to keep this information is properly recorded :(
Add a note - email notification template
Hi, I must be missing something here . . . Are we able to modify the email template to the technician that is triggered after I add a note to a request? I can't seem to find this template. I am using SD 7020. Thanks, Waydec
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