CHANGE THE SERVILITY OF MAIL ALERTS
hi Opm guys, We have a big business view for Opmanger.And i made custom monitoring of Network devices and i currently monitored link up-down status,interface traffic,response time,errors,discard ,temperature,cpu and memory utilization through opm.But i want to get categories the email alerts .For example IN trouble ------should have packet Loss IN Critical------should have Link down or sevice down status IN Attention----should have temperature,Response time,errors,discard,cpu ,memory related alerts
Disable OpManager-ServiceDesk integration
Why, how can this be done? We install Servicedesk as test but now we want to disable this. Thanks
SNMP Trap Not Returning Data
Hi, I am puzzled; we have a few server which are monitored by OpManager and they all have their data being recorded; all except one. The following is stuff I have done to date: 1) Restarted the OpManager service 2) Checked that the SNMP service has started on this server 3) Restarted the SNMP service 4) Confirmed that there is a PUBLIC trap available and that it is not locked down with security 5) Checked that the same user account that is pulling the data for all the servers is the same. This user
deleted Domain Controller Infrastructure
I wanted to remove the domian controller servers and instead removed the Infrastructure "Domain Controllers". When I add an Infrastructure the drop down does not have DC's How do I add this Infra?
Canned responses not availible when forwarding
Hi I have tested the Canned responses, and it works ok. Some time i need to forward an incoming mail in the request to 3rd party, and it would be nice to have set up canned templates for forwarding / replying to an incoming mail. Regards Paul
Question about default submit page within customer portal
Hi, I did some searches in the forum but could not find a similar question. My question is, is it possible to modify the 'SUBMIT A TICKET' page, which appears at /sd/Request.sd?mode=AddNew? Basically I would like to add an 'attach files' section and maybe add or remove fields. I could only find a way to customize the Request page, which users see once they log in to the customer portal. But I want to be able to customize the page that users see when they don't login. It seems like I must create a
SUPPORTING
IS OPMANAGER SOFTWARE SUPPORT FOR WIN 2008 OR NOT ??????? BECAUSE I INSTALLED IT ON WIN2008 BUT IT IS NOT ADDING ANY NEW DEVICE ? AND HOW I CAN STOP THE OPMANAGERS SERVICES USING WIN2008
Collecting logs from ProCurve HP 530 - empty log - RAW OK
Hi, Advent net. Im trying your product to use for collecting logs from WIFI Access pint Procurve HP 530WW. Im able easy set logging for CISCO product (it works OK, so port 514 is OK) But im unable to set new host for HP. Itried � add new host as syslog device, anysyslog device, cisco, Unix - and nothing help, logs are still empty. When I see raw data from HP � it seems to be OK, but I cannot see logs in added host ip.ip.ip.ip ip.ip.ip.ip 1025 |6|Jan 1 00:32:36 hostapd: wlan0: STA 00:30:4f:64:f5:b2
IIS Monitor Availability
I have 5 IIS Monitors, each of which has reported alerts for the response time attribute on a random basis. Response time graphs do not indicate a threshold being crossed. How can I determine the cause of the alerts?
Firewall Analyzer - Best Practices
Firewall Analyzer - Best Practices Disc Space Usage Any security log analysis application is likely to consume disk space for retaining the data in the database for a considerable duration and storing archive raw log data for compliance. You have to allocate the disk space in balanced manner so that the storage space does not grow for ever and also your compliance requirements are fulfilled. In Firewall Analyzer, the data is stored in the following directories. All the cute graphs that you are seeing
IIS Availability Alerts
Application Manager has started giving me availability alerts on 5 different IIS Server monitors at random times, not coincident with each other. Event logs on these machines do not show any apparent cause. How can I determine what is causing the availability alerts? There is no evidence of response times exceeding thresholds either.
cutomise change request
is there any way i can customise change requests? in the implementation tab, i want to add some tasks that will be used for all change requests. how can i set it in the template? in the latest release, do we have the option of modifying the change request template?? thanks....
Asset Management
Is SupportCenter Plus an adequate way to do simple asset tracking and management. I have so far: 1) Created product category called laptops. 2) Added a product called Lenovo Thinkpad 3) Associated said product with an account 4) Entered in the info, plus added in the users name and the serial number into the notes field. What I would really like to do is to be able to search by serial number to find what user is linked to that serial number, instead of clicking on each product and associated and
newbie here - mail fetching error
Hi all, I have just tried to install SD+ for testing purpose. However, I have encountered problem with mail fetching. Here is the log file that i have copied out. Please advise me. [22:13:25:860]|[12-27-2008]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[21]|: MailFetchingTask ---> executeTask() called ... | [22:13:25:860]|[12-27-2008]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[21]|: Connection obtained for crawling the database <AppIndexingInfo
[RENDERING EXCEPTION] after upgrading to 7500/7502
After upgrading to 7500 or 7502 I am getting a [RENDERING EXCEPTION] message as the columns' caption of the asset's additional fields I am displaying on the assets grid. Please advise what to do. This problem has prevented me from moving to 7.5 version!. I've been waiting for days for a solution or workaround from Support and nothing yet Anybody else out there there having the same problem?
Change Port
How can I change the port that the server listens on for the web interface, after SupportCenter Plus has already been installed?
Templates Feature does not work
On previous versions, I could open any existing Work order and based upon the type of request, i would apply a template. The only thing we can apply a template to now is by creating a new work order from the templates. Most of our templated tasks had various tasks and delegation to the tasks. Now we have to recreate the work order entirely for any system generated work order (emailed or user created) . Once a template is assigned, it can not be edited by using another template. Is this a normal feature
can't select single value from SNMP
I'm testing OPmanager in our organization, but for I have a problem with the temperature sensor we are using. I created a custom monitor, loaded the mibs and it was very easy. My problem is that I cannot enter the OID manually, I have to select it using MIB browser. From the MIB Browser I can select .1.3.6.1.4.1.13045.1.1.2.2.1.4 which will return the temperature and humidity. I want to retrieve temperature and humidity as a separate value in order to create threshold. From MIB browser (From Admin)
Edit employeeID
I saw another thread ( h t t p ://forums.adventnet.com/viewtopic.php?t=344891 ) discussing the possibility of adding the employeeID to the user edit screen. In the last post it was said this feature was being worked on and would be in a future release. This was almost a year ago. Has there been any progress on this? I'd be interested in using this feature as well. Thanks.
Custom Logon Page
Is it possible to remove/hid the "log on to" option from the logon page and make users use their email address as the login?
OpManager for nodes monitoring
I need to monitor the status of about 300 devices with static IP address. Can I: (i) Import a list of sites with names and IP Addresses? (ii) View the status of all 300 sites regardless of whether the sites are active (active, green) or not (alarm, down). (iii) Setup the view of nodes using user defined names in a row/column matrix. Can this be done with OpManager? If so, how? Thanks,
Availability report
HI, I am looking for a custom report that needs to be scheduled daily, weekly and monthly; the requirement is to generate a single report mentioning the Uptime (%) for each host polled. For example, if there are 100 devices the report should provide the Uptime (%) of all 100 devices in one single report. Any help is appreciated. - Kris
Pages not correctly displayed after migrating to 7.5
Original sytem: 7.0.21 Migrate from Build 7000, 7001, ... 7021 to Build 7022 whent fine. When, Migrate to 7500, however, the pages are not correctly displayed. see attachment. Pleas help!
Scripting
We need the ability to perform some PMP functions via script. Specifically, we want to export a csv for a particular role/group to the network for use in offline situations. How can this be done?
Group totals on a report
Hi, I have the following query but would like to show the total Time Spent and total Amount at the bottom of each group (Site). SELECT rctd.FIRST_NAME "Technician", sdo.NAME "Site",wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", cd.CATEGORYNAME "Category", std.STATUSNAME "Request Status", pd.PRIORITYNAME "Priority", SUM(rc.MM2COMPLETEREQUEST/1000/3600) "Time Spent", SUM(rc.AMOUNT) "Amount" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID
Solutions tab in build 7012
Hi All, I recently installed the Hotfix 7012 and the first important change that I see is in the Solutions View. In previous builds, the solutions view shows the "Most Popular Solutions" and the "Most Recent Solutions". I think that way is much better and easy, because now with this build 7012 shows all the solutions from all topics ordered by the creation date and this view is the same for the customer portal. I understand the new Solution Approval funcionality, but do you guys think that it is
New Alert - send sms
Hi there, ELA was installed in Linux. I configured alert which calls Linux's script. When I execute script from command line, script can be done. But it couldn't execute from ELA. How to fix that?
Web interface client is Blank in demo version
Hi evebody, I�m start a demo version of Device expert.When a configure manual ip add,gateway im my NIC , web interface not appear.I�m using <hhtps> , i check the trouble.....section and nothing. When a get ip add, gateway of dhcp server , web is ok.But i�m not testing in this mode because , i�m have not permission on corporate net. Please help ! Thanks and sorry for my poor english.
Request Category as Mandatory field
How can I make category as mandatory field for requesters on request creation screen. We are on 7.503.
Remove User Mailboxes Only Feature
Bulk User Modification, Exchange Attributes, Remove User Mailboxes only Waitu
MSP: high virtual memory usage on mysql
Can someone tell me why the probe has to use 480MB of Virtual memory for the mysql server? This seems WAY out of range just for a probe. I found the changememorysize.bat and change it from 250M to 100M but that did not seem to change the mysql usage. Is there a way to tune this down? all of the probes that we will use will only have about 10-20 devices. Thanks Rick
Java problem?
After a few hours opmanager stopt. I can not login. Only when the services is stopped and started again. # # An unexpected error has been detected by HotSpot Virtual Machine: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x009a10d0, pid=652, tid=5468 # # Java VM: Java HotSpot(TM) Client VM (1.5.0_11-b03 mixed mode) # Problematic frame: # C 0x009a10d0 # --------------- T H R E A D --------------- Current thread (0x3af35dd8): JavaThread "Wrapper-Control-Event-Monitor" daemon [_thread_in_native,
License expiring question
if I let my license expire will the software keep working?
Requester's additional fields not displayed
Requester additional fields are not displayed in Request screen to technician. I have added 2 fields in requester. These fields are not displayed in Requester Detail area of Request screen. In SDP 7 version additional fields were appearing but in SDP 7.5 they are not appearing. Additional fields contain crucial information for technician and we need to display them
Request created through Quick Create - New Request
Request created through Quick Create - New Request does not have category and no technician is assigned. I have assigned technician to each category. When category is not assigned or selected then request is left unassigned. Can we set default technician for request created without category.
assign manager to more than one department
I was told one of the features in 7.5 would be the ability to assign a manager to more than one department but that cannot be. The only choices I see are "View own", "View Department" and "View Site". This does not help at all. We have serveral managers that run up to 3 departments. I need them to be all three of those departments, not the whole site. Is there anyway to get them to see what I want. I couldn't find anything.
A Really Bad Day
There was this guy at a bar, just looking at his drink. He stays like that for half of an hour. Then, this big trouble-making truck driver steps next to him, takes the drink from the guy, and just drinks it all down. The poor man starts crying. The truck driver says, "Come on man, I was just joking. Here, I'll buy you another drink. I just can't stand to see a man cry." "No, it's not that. This day is the worst of my life. First, I fall asleep, and I go late to my office. My boss, outrageous, fires
7502 - Asset module seems slow
This is difficult to confirm but either HF1 or HF2 seems to have made V7.5 very slow in the asset module. I say difficult as I'm running this on a virtual server that is not the spec of the main box, but asset was never as slow as it is now. When only 2 or 3 items in the list then fine, but when lists are long the pages take an age to display. Also had a couple of crashes with the system around the same time, circumstancial I know but everything points to asset being an issue at present. Is anyone
Business Rules question
Hi, I have created a business rule for a certain account. example rule- CUSTOMER that is mapped to specific support email, customer@support.com I want all emails that are sent under the domain @customer.com to follow the business rules and be listed under the CUstomer account. Currently I can not get the mapping to work right, so someone can send to @customer.com and get responses, but the ticket isn't showing up in the Customer account. Ideally I do not want to have a list for all single users.
error upgrade 7022 to 7.5
I install a fresh 7022, then i want upgrade my 7022 to 7.5. as 100% i got a error "uninstallation completed". i checked the updatemgrlog0.txt and find: 2008-12-23 21:57:08 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [信息] : testing....=Mon Oct 01 00:00:00 CST 2007 hdDate01 Oct 2007 2008-12-23 21:57:08 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [信息] : testing....=Tue Oct 02 00:00:00 CST 2007 hdDate02 Oct 2007 2008-12-23 21:57:08 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
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