Ticket shall stay closed even if Email comes in
Hi,
at the moment if a ticket is closed, and someone replies to the closing Email, the ticket gets opened again. In 99% of time, they just reply with a thanks, and the ticket gets opened again. Therefore is it possible to set up a rule that tickets do not get opened again if they are closed?
Many thanks,
at the moment if a ticket is closed, and someone replies to the closing Email, the ticket gets opened again. In 99% of time, they just reply with a thanks, and the ticket gets opened again. Therefore is it possible to set up a rule that tickets do not get opened again if they are closed?
Many thanks,