Delete Scheduled report created by another user.
Hello, We're having a small issue this morning. An old employee who has left the company created some scheduled reports to send directly to them. Now that her account and email has been deleted we're getting notified of the undeliverabe status of the email. I am trying to see how I can delete the scheduled report created by the old user. Her account and login in ServiceDesk has been deleted so there is a record somewhere with that scheduled report but I can't find it. Can you give me an idea of what
SD6.0 + MSSQL + Russian - Errors
Windows XP Pro Russian AdventNet_ManageEngine_ServiceDesk_Feb_02_2007_windows.exe MSSQL2005 Developer Edition English In C:\AdventNet\ME\ServiceDesk\server\default\log\serverout*.txt I have lot of cycled errors like this: [12:25:36:070]|[02-09-2007]|[com.adventnet.workengine.scheduler.internal.RefreshController]|[SEVERE]|[17]|: |com.adventnet.persistence.DataAccessException: java.sql.SQLException: Conversion failed when converting datetime from character string. ... The java.exe process eat 100%
Editing an Asset -- Product Name
We need to be able to edit the Product Name in an asset. The Product Name field in the asset should be a pick-list. Why? Some assets such as cell phones and other handheld devices can retain a lot of the information even when the product.
Notification Issue
Hello, We have it set up so that we have a template for "New Employee" and it has 4 tasks associated with it, each to a different technician. It assigns the request to a GROUP not a particular technician. With that, if a requestor replies or makes a change to their request no one is notified of that change because their is no ONE techician only the group. Is there a way with a business rule or something that I can set up to automatically send an email when a change occurs? I am not sure. Please let
Associating a monitor with a group
I choose to Associate a monitor with a group, choose a sub-set from the combo box, selected a monitor and clicked the Associate button. This correctly associated the monitor with my group. However, now the combo box is missing and I can't re-associate a new monitor without going back to the group, and clicking the associate link again. The combo box should still show up so I can choose a different sub-group.
Error 400 after install
I've performed a clean install on 7504 on server 2008/SQL Server. After installing I get a blank page - error 400 if I enable verbose errors. Where do I start to get this resolved? Has anyone else seen this?
Database schema
I had previously found a post with images attached that showed the complete database schema for ServiceDesk Plus. I find myself now once again trying to create custom SQL reports and I can't find the images. If possible would someone once again kindly post the database schema? I'd be especially interested to see if it has changed at all in the move to 7.5
Exporting Workstation Configuration in a zip or XML format
How to export workstation configuration in a zip or XML file format?
Custom Template - Email Notification for that Template
I appreciate the ability to make custom request templates. The functionality is limited but it works. Our templates are based on the team who needs to fix or address the request. For example we have one group who runs the web farm, we ask for details on the site and server name to have the web engineer to work on. Can I make a technician notification template just for that group of technicians based on this report? (IE - someone makes a request using that template - those fields are included in the
Move an individual asset to another category.
Support, I'm sure this has been requested numerous times, but it would definately be very helpful to be able to move an individual asset to another category without having to move the entire product. This would allow people to easily categorise their assets the way the want to! Is this in the development pipeline? Thanks Morgster
Purchase Orders
We are using version 7.0.0 Build 7020 and are trying to use the Purchase Order area but are stuck in that technicians can't create orders because they can't add products, etc. Is there a way to give users that kind of access? Thanks.
Pull requests by time open
Hi, Is there any way to pull the requests that a specific technician has completed in under 3 hours from posting?
Issue closing rules
Hello, Is it possible to create rules which are being applied when one clicks the close button for a certain issue? We would for instance when an issue is being closed automatically assign it to a certain supportrep. It would be nice if this feature would be available or some kind of way to automatically do this. Kind regards
Solutions (Internet Explorer/FireFox)
Hello, If we try to add a solution to an issue we get an error stating: Provide a name for the document. We therefore cannot save solutions. If we open the site in FireFox the solutions can be saved. What is the problem here? FireFox gives other problems with certain things, so therefore we have to open it in FireFox each time we have to save a solution. Is there a solution for this problem or could it be solved soon? Kind regards.
Memory used about 400-500 Mo
Hi, I'm testing lastest version of OpManager this week under virtual machine (ESXi 3.5) with Spiceworks installed, SNMP service and other Netgear tools. VM is under XP Pro SP3 Fr. After default install (with MySql), memory used climb from 250 MB to 700 MB. The task manager indicate no process with so much memory. Leaving OpManager (right click in tray bar) solve the problem. Starting it again, memory goes full. any idea ?
Error - Not enough resources Error
Dear Support, I am getting following Error when I sync AdAudit Plus with Active Directory "Error - Not enough resources are available to complete this operation Error Code:800706b9" admin password is correct AdManage is already working. Please reply Soon, Thanks and Regards Dipak
Restore Netflow Analyzer 6.1 from original downloaded file?
One of the several admins of our Netflow server has deleted the /var/www/html/netflow directory. Is there any way to restore just this directory from the original downloaded ManageEngine_NetFlowAnalyzer_6100.bin file? All the other files seem to still be there. Any help would be appreciated. Thanks! -Stephan
Migrate web server to new server
Hi, I'd like to leave my MySQL database where it is, but move the application to a different server. I've done the default install, but I don't see how to point it to the database server. What parameters do I need to change? I'd also like to uninstall the default mysql install on the webserver, as well.
"Port numbers" for ESP_App?
Hi, What do the port numbers refer to when looking at ESP_App? Are they the SAs SPIs? thanks, alec
30 & 60 day account reports
Need a report to show all accounts that have not logged in for 30 & 60 days in a simple form. Martin Freeman
Show last n Number of Logons
Last n Logons A report that can show the last n times that a user logged on. George McMenamin
Issues with ServiceDesk Enterprise and Assets/Sites/Regions
1. If a region that is attached to a site is renamed then the region is removed from the sites instead of being dynamically updated. 2. If a site is renamed then ALL assets tied to this site are DROPPED!!!! This does not make sense to me. All these keys should be relational based on the *Region and SiteID. Why is this not the case? If I have to update any regions or sites I loose all that time and effort getting the assets associated with the appropriate geographic locations. We are a multi-locational
Automatic of Techs to Sites
We are just starting on Service Desk Plus. I have my techs assigned to their appropriate sites. Trouble is that we still have tickets coming in that do not default to a technician. The categories are not all assigned to a certain tech but shouldn't the program go out and assign the tech based on the site of the user that submitted the request. thanks
User Modifications
Include the ability to modify "Security" attr. Jimme Quinn Ross
Detailed PO history View using new Report Query
Hello all, I'm not all that well versed in MySql but i was wondering if there is a way to create a new query to display the following information: Created Date Individual Items listed in the PO Approval date/ Approval Person Closed date. Any help is appreciated. We're using Version 7015 Thanks ice
Rules "time to load"?
Do business rules take some time for the system to load or reconize? I am trying to create some simple rules with subject contains "blah blah blah" and they do no seem to work. I am wondering if SDP reloads the rules periodically, or should they work right away? thanks
ITIL - Costs TRIPLE SD+ Pro? Worth it?
I've been using SD+ Pro for a couple years now, and have been generally satisfied with the product. I'm very interested in the ITIL (Enterprise) version which adds the problem mgmt, change mgmt, incident mgmt and CMDB functions. When I asked for a price quote, I couldn't believe that it was 3 times what I'm paying for Pro. That just seems insane to me. Is anyone else out there using Enterprise edition and if so, do you feel you're paying a fair price for what it does? I'd really be interested in
Time notification
Hello, i have a question about notification's system. We want to realize a scheme where the second specialist will receive notification (f.e. e-mail) in case the first specialist didnt respond in some time period. Where we can find this option? thanks!
Disposed Workstations
If you change the status of a workstation to disposed, does it still count towards your total number of SDP license nodes?
Monitoring Solaris 9
I'm unable to monitor Solaris 9 server, can any one help me as I hace tried all the previous posts without any result. Below is a sample error of a test monitor The Monitor did not respond to the test request Summary Device Name 10.80.41.22 Monitor Name DiskUtilization Protocol SNMP OID .1.3.6.1.2.1.25.2.3.1.6
Linux monitor with ssh fails
Hello We have just buy the Application manager and in our try to monitor a linux machine with ssh don't work. To be more specific we have 2 same linux servers and this happen only to one of them. Moreover i have checked sshd_config and the PasswordAuthentications is yes. Iam looking forward to hear from you really soon. BR George George Synoulis
NetFlow Plugin with OpManager released
Hi All, I�m really excited to announce the release of NetFlow Plugin with OpManager. I�m excited because, you asked us to provide such a plugin and we are delivering your request as soon as this!. It�s time to get answers for your management questions: � Monitor your network extensively near real-time with intuitive NetFlow graphs. � During Network degradation, know which User or Application is causing the bandwidth spike � Group subnets (e.g. department wise) and know which group is utilizing most
SD+ 7.5.7504 PERFORMANCE ISSUES - Please Share your's!!!
Are you having performance issue with SD+? Our setup is small, dedicated SD+ server (Core 2, 8 GB Ram on Win2K3 R2 Server, Dedicated SQL 2005 Server (Enterprise Class Dell Server 16 Gb ram dual Quad Zeons), GIG Ethernet). 7 Tech's and about 800 users (but we don't open the portal for self service yet) So I think we are a small shop compared to what I am seeing on the forums. SD+ is slow. We have run into similar issues, with screen taking as much as 30 seconds to several minutes to open. In one example
https problem after upgrading to 7014
Hi, Today we upgraded our SupportCenterPlus to the new release 7014. Before upgrading we had an h t t p s address , but now we have just a secure port, 443, with h t tp protocol. What happend? How can we fix it? We need to keep unchanged our internet address for our customers. Thanks, alin
Cannot add more assets
Hi, Have you experienced scanning an asset then after that, previously scanned asset is replace. I can only have 4 workstation on the list. SDP is using the active directory. Example: List of workstation workstation 1 workstation 2 workstation 3 workstation 4 --- Then scan workstation 5. After that when I go back to the workstation list. I will see workstation 1 workstation 5 workstation 3 workstation 4 ----- The system replace any of the previously scanned asset. Do you have any idea how to solve
Change SSH port in OpManager CLI Monitor
Hi, I would like to use "Performance Monitors Tools" for our Linux OS servers through SSH protocol but they don't use default SSH port. Are there any way to switch SSH CLI Monitor port? Tks!
OpManager + NetFlow Analyzer + DeviceManager on one box?
Hello, I already own NetFlow Analyzer and DeviceManager. I run both of these on separate virtual machines on a very large VMware ESX cluster and have no problems. I'd like to deploy OpManager because my current NMS has a lot of issues. However, I'd like to consolidate some things for ease of management. Can I run OpManager, NetFlow Analyzer, and DeviceManager all on the same system? I would be monitoring about 250 nodes with OpManager, 250 interfaces with NetFlow Analyzer, and only 10-20 devices
Unmanaged devices sending notification msg and other errors.
Hi I've been using OpManager for quite some time now. But now I'm really thinking of changing to something else. This program just does what it likes. For instance: 1) I have set a Cisco switch to unmanaged, as we are doing tests that can cause quite some error messages. This worked fine for a week or two. All of a sudden, I'm receiving error messages from this switch. When I go to the switches map, the switch isn't there. Instead one of my Citrix servers appears ?!?!? OK, set the switch to managed,
Move an individual asset to another category
Hi Support, I have the latest version of servicedesk 7504, i want to move an asset that i have created to another category. I go into Asset management, Product, and find the Product, move that to a new category, but when i go back into the asset search field, the actual asset does not show up. If i do a search for it, it shows that it has been assigned to that category. How can i move an individual asset to another category. For example, i have created a new server which was added to a custom created
Workstation Scanning
Running 7.5.04 Does anyone else have the issue that if a workstation is renamed the ServiceDesk app does not update the record with the new machine name? One would think the app can tell via MAC, IP, Dell Service tag that it is the same machine. I am just worried when we roll this out full scale any calls associated with the asset will be lost because it creates a new asset instead of just updating. -Joe
Next Page