User cant see assets

User cant see assets

I have tried making a user with a login then mutiple users with the same name but different department and no login names. On the user login, on creating a new request, when assigning a asset it says to show all stores owned by the user, which should be all the assets which the same username as the person logged in however it only shows those associated with the login users department. Does this filter by the ID of the user or the username value if not is it possible to make it show all assets that = the user or because they are all assigned to a site, show all from the site that are not expired.

Thanks in advance

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