Message when closed request gets a reply (and reopened)
Hello,
When we close a request we assign it to a supportrep called "Issue closed". This supportrep ofcourse does not exist. Now when the contact replies for some reason the issue gets reopened. The only way to notice this is by looking at the global view and then the opened requests. Is there a way to send a message to certain people when a closed request gets an answer?
Kind regards,
Jarry
When we close a request we assign it to a supportrep called "Issue closed". This supportrep ofcourse does not exist. Now when the contact replies for some reason the issue gets reopened. The only way to notice this is by looking at the global view and then the opened requests. Is there a way to send a message to certain people when a closed request gets an answer?
Kind regards,
Jarry