Question about exchange server & servicedeskplus
I have a account in a microsoft exchange server using SSL protocol. Can i use these account for the mail-notifications using servicedesk plus ?? How i do these ? Thks Bea
Installation from command line?
Hello, We would like to install Support Center on one of the servers we colocate at the datacenter and we were wondering whether a command line installer is available. We only have SSH access to these servers (no X Windows). Also, is it possible to have Support Center installed on FreeBSD? Please advise - thank you.
forward a ticket
hello When I forward a ticket to anyone else, is it possible to get tractability into de �conversion view� or somewhere else? Thank you team
Unload archive report
How do you unload a loaded archive report? Or better yet, how do you prevent "Guest" from being able to access it?
Problem with NetFlow Analyzer profesional 7.0
Hi, All. I have some trouble with NetFlow Analyzer profesional 7.0 Build 7002. In the log /opt/AdventNet/ME/NetFlow/server/default/log/serverout0.txt I look this: [15:43:37:384]|[03-19-2009]|[SYSOUT]|[INFO]|[25]|: Error occured while executing process :: | [15:43:37:384]|[03-19-2009]|[SYSOUT]|[INFO]|[25]|: java.sql.SQLException: Invalid argument value, message from server: "Duplicate key name 'X'"| [15:43:37:384]|[03-19-2009]|[SYSOUT]|[INFO]|[25]|: at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1902)|
question about notifications and time periods
Hello, I would like to have notifications turned off between 8pm and 6am, however i need to be notified at 6am if a alarm that occurred during this period has not cleared. Is this possible? I would think this would be standard behavior, but it doesn't seem to be working. I have ver 7200. Thanks
Custom SQL Query Software Removal
I'm looking to create a SQL creary using SD+ 7.5 (build 7505), mysql database, for the removal of a specific software by date. I need a report that lists the software name, the workstation name, and the removal date of the software grouped by the removal date. This would not be for all software, but for running reports of the timeline when a specific software was removed from pc's and on what dates.
User Manager not editable
We have the most current version of OpManager 7 (7010) When you create a new user you have the ability to specify the PERMISSIONS and the ACCESS for that user as shown in the 1st attachment "new-user.jpg" Once you have created the user and you go to edit/modify their access/permissions you cannot as those sections have disappeared !! (see attachments modify-user.jpg) This is VERY inconvenient to say the least. I have to delete a user and recreate them every time I add a new business view in order
Cannot delete settings
SD I 've created a setting in the SLA section, under a site. But i'm having a problem with removing it. It allows for me to delete, but the item does not actually delete. When I go into the settings for it it show 'SLA not for further usage' is checked. I'm assuming this stops it from being used, but is anything reporting to it? Will this affect the data in anyway?
HELP! Update is hanging since over 28 hours.
Hello, Yesterday morning I started to upgrade from Version 7 to Version 8. I did everything exactly like in your documentation. But now the MySQL5 Database is hanging since one day. It just says: 417 out of 676 tables are restored in MySQL5 Database and doesn't move on. Please help me, because I don't want to abort the installation and lose everything. Okay recent update, now it moved on to 418 out of 676 after 2 over hours. But our company depends on the alerts and information from OpManagerl, so
Printer usage report
Hello, I need to see who uses the which printer and what document has been printed. Is it possible to get a report from OpManager? Regards, Mustafa Sert
Enterprise v 703 - Add virtual memory monitor
I would like to add a virtual memory monitor to all devices in the "Windows 2003" category that displays the percentage used. This can be either a SNMP or WMI monitor. Please provide the steps to accomplish this. Thank you
Adding column to "Reports by day"
Hi, I would like to add the column "Created Date" to the report "reports by day". I'm no SQL expert. Here is the query: SELECT wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",ti.FIRST_NAME "Technician",sinfo.WORKSTATIONNAME "Workstation",std.STATUSNAME "Request Status",rrs.RESOLUTION "Resolution" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT
Technicians Keep losing their associated groups
Technicians Keep losing their associated groups. Sometimes its right after we do an AD import, but it happens more often than that.
Add Requester - nowhere to enter the site?
If I add a requester when entering a new request, there does not appear to able anywhere that I can enter their site details. Is there a way to amend the Add Requester template, or is this a feature? However, if I enter the new details go "out" and come back in again, the site options are there.
Dashboard Issue
I am trying to change the layout for the Infrastructure Snapshot page but when I click on Actions-->Edit Layout the contents of the page do not show up to be edited. I have attached a screenshot to show you the result after I select Edit Layout.
snmp on fedora core release 2
Is there any one that have installed snmp on fedora core release 2? that could point me in what rpm to use? TNX :roll:
set SLA over unassigned tickets
How can i set a SLA over all incoming tickets (by mail) that have not been dispatched within 5 minutes ? Is there a way to do this ?
How to enable CLI monitoring in linux
Hi I had 10 linux servers with LVM. I have configured Opmanager in a windows box and the linux clients is not discovering properly in opmanager. As per our policy SNMP will not allow on servers, so I need to know about how to setup CLI configurations in Linux.. Please help..
Suppress Email Notifications
Is there a way to prevent ServiceDesk from sending a notification email to the requester? There are times when a request is updated or resolved when we don't want the requester to receive an email (when it's an immediate over the phone fix, for example), but for the majority of the time we want the requester to receive an email in these cases. Ideally we'd have a custom field that a technician could choose to suppress email.
Contracts - Entering Dates
I am running V7.5.0. I am setting up all my assets and corresponding contracts. When I need to enter a start and finish date, I have to pop the calendar, scroll through the month and year to get to the correct date. This is very, very time consuming. Is there a method which allows me to manually enter the date into the field? This would save me hours of time and make life a lot easier.
Custom filter dont create
Hi, All. Don't save new Custom Filter. Use MySQL, SDP 7504. Java Error: (attachment) How make reindex DB (MySQL or MSSQl) or any way fix error? Thanks.
Failed aix monitoring
hii I have configured cli access to aix I can receive correct cpu values but memory and disk utilization values alwyas 0 what can I do to correct this issue ?
7504 Restore Issue
Attempting to restore a 7504 backup to a newly installed testing server and I get this: Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===================================================QUERY = INSERT INTO WordMap ( APPLICATIONID,WORD) VALUES(1, N'own'); java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'WM_PK'. Cann ot insert duplicate key in object 'dbo.WordMap'. at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.ja
How do I use "ORDER BY" in this query?
SELECT ti.FIRST_NAME "Technician",aau.FIRST_NAME "Requester",wo.WORKORDERID "Request ID" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (wot.THD_WOID=wot.WORKORDERID) There is a "Count" column that shows
Missing 'status box' on request view
Suddenly, all of our technicians have lost the little status box at the top right corner of the request view. When you open the request, you usually see a status box that lists the status and something else which I can't remember. Does anyone know how to get that back? Thanks in advance!
Cannot see exchange and sql counters
Hi, Last week I built a new OpManager server from scratch, as we were having weekly issues with the previous server. After adding my devices back in, my Exchange and SQL machines are not deploying the additional counter and monitors that are available for those products. We used to have these working on the old server. I have tried re-discovering the servers but still no joy. The product is registered.... Can't figure this one out. Any help would be appreciated. Many Thanks, Andy
Change workstation into asset
My network scan detected a lot of things that have an IP address as workstations, but they are devices like cameras and RFID readers. SDPlus has placed them in the Workstations area. I don't see how to change them from a Workstation to something else. How can I do that?
Lost 'Select Box' In Request List
I seem to have lost my 'select box' column when browsing requests!! I have it for Changes and Problems but do not even get the option to add the column to requests any more. How can I get it back? Cheers John
Improper identification of assets.
why does SDP improperly identify assets. I have servers that are identified as workstations, printers that are identified as workstations even an networked Time clock identified as a workstation. There was a solution given in a previous post but that solutions really does not make sense and take to long to complete. Can we be given a time when we can expect to see some of these issues addressed or fixed, not a time conuming workaround but actually have SDP come close to identifing something correctelly.
unmanage several interfaces at a time
Hi all, I'd like to know if there is a way to unmanage several switch's interfaces at a time, because I can only unmanage them one by one, and it can be very bothersome when you have many switches. I know I can delete them but I'd like to just set them to unmanaged. Also, can we edit reports of Switch Port Mapper? Regards. Fred
Scheduled Scanning issues
I'm having a problem with the scheduled scan. It doesn't seem to want to turn off, turn on, or scan what I want it to. I can only user PCs, not servers or admins, it's in a series of OUs on AD, and all the user PCs are also on their own series of IPs (10.20.20.x through 10.20.21.x). I can't get it to scan those limits at all, either through the domain AD scan OR the network scan. Seems to only scan every IP or every OU. Also, I can't get it to turn on or off with any type of reliability.
Remote control client - does it prompt user?
Hello! due to restrictions on my pre production network, I cannot continue to test the remote feature of my software in test, i have to roll it out to production to test the remote control capability. In order to mitigate the risk of unauthorized access to client machines, my users should be prompted to "allow" the sharing. i cannot test this feature to see if it does, in fact - PROMPT or NOTIFY the user in anyway. Has anyone been able to get the Remote Feature to work, and if so - what type of notification
quick question about assets being added from ADUC
Hey when i'm importing all my computers from Active Directory Users and Computers into the asset module, some of the computers that are not turned on right now are not showing up in my asset inventory. Is this always going to be the case? i dont care if they can't be scanned, i just need an accurate accounting of all machines that are in ADUC. i guess i just need to understand HOW advent net imports assets from ADUC. i have several machines that are in use by remote employees that are in an Organization
Editing user survey?
We figured out how to set the questions -- my question is about editing the form the end user sees. Currently it says "Welcome" and then the person's name. But it runs the two items together -- how can we insert a space after "Welcome"? As a suggestion, it would be nice if the survey had its own stylesheet or used survey specific formatting so we could customize th look without affecting the rest of the system. Thanks.
Adding Device successfully -> then not found
Hi, I've added "successfully" a specific device by name _and_ by ip-address. Used Removedbentries.bat, restarted opManager, added again - still searching for the device by name or ip-address gives "Device not found"... Any ideas? TIA Goetz
Admin Password change
In EventLog Analyzer Free/Demo version, when I try to change the Admin password it doesn't work. A box comes up saying it changed it, but then another box comes up saying the password has to be between 5 and 20 characters. I've tried a few different passwords making sure I am between the 5 and 20 character limits.
Where is the documentation for the Remote Control 7.506??
I am on the precipice of rolling out 7506 but am stuck dead in the water looking for documentation on this feature. I have been *trying* to be nice, but I just looked through 366 pages of the admin manual for 7.500 - Nothing in there. The guy i called earlier today for support at Advent Net had me open a ticket with them; no immediate help there either. i just spent the past 30 minutes on the forum, and found a bunch of other users asking for the same - but no reply post telling where it is. there
same service tag
We have computer with Asustek motherboard and it have the same number service tag "SYS-123456789". Our O.E.M. vendor didn't change this number and I have a problem, Servidesk plus can't scan pc's with edentical numbers. have a solutions for it?
Remote control...how?
Just updated to 7.5 and noticed remote control for the workstation assets. This looks, on the face of it, to be the means to take control of the remote workstations as we did when we had Kaseya (and that was great but very expensive which is why we ditched it). However, I can't find anything at all in any documentation or anywhere else and any attempt to deploy the remote control agent from the SDP GUI gives an error . Is this feature functional? Do I have to buy it as an add-on? Is it a 3rd party
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