not discover monitor
hye i m using app manager from some days but now i find a problem related to the discovery of monitor .i m not discover any of monitor from my application .could give me solution for that .
not able to add monitor JMX
hye this is arun yesterday i m ask u about how to add activemq to manageengine now this problem is coming in front of me...tel what to do
Monitoring Field in Device Configuration
Hi all, recently i configure OpManager for monitoring some device on my network. One of this is a router. I desire that OpManager test the connection with the router every 5 minutes. This is simple, but ... i'm not able to fix the Monitor field in the device configuration at 5 minutes. I have another device (same like this) and in the other i'm able to fix the Monitor time at 5 minutes. I try delete the device and reconfigure another time, but is like when i reconfigure the same device parameters
MIBs, SNMP, Traps etc
Hi, I wish to know how do we go about including the MIBs/SNMP traps from cisco routers and switches. Is there an order in which they have to be performed. How do i Check what are the MIBs available on any particular device. I am putting across this query since its very confusing. Hope you can help. Regs K K Mahesh
Netflow Plug-in and MS-SQL
Have just upgraded to OpManager 8 (plus hotfix 8005) and first impressions are pretty good. I'm interested in getting the Netflow Plug-In but the FAQ says this is not currently supported with an MS-SQL database. Can you advise when MS-SQL support will be added? I'd much prefer this over a standalone installation of Netflow Analyser. Kind regards AdamB
Users types
Hi. When I create users with type Operator and Guest I don't see any difference. "Generated Alerts" and "Admin Operations" windows is blank.
Switch in backup script to backup without attachments?
Hi Support, I notice when I run BackupData.bat it shows "Backing up full data including file attachments" This seems to give me the impression that there is a switch i can use to backup without attachments. I would like to do this as the majority of the backup is file attachments. I have some software I can use to copy changed or new file attachments to a secure location rather than having the same files taking up space in my SC backup every time. This would be incredibly useful, and I think it would
APC InfraStruXure Manager!
Hi there, I just started using OpManager to monitor our datacenter and specifically to monitor the environmental values. We are using APC's InfraStruXure Manager (IM) and I want to configure OpManager as a trap receiver for the IM so that I can start a local program when receiving an alert. I don't have a clue yet how to configure OpManager as a trap receiver. I already discovered the IM, but don't know how to associate performance monitors with this specific device. Any help is welcome. Thanks in
SQL monitor logins/sec seems incorrect
We are using a windows 2003 server with MSSQL 2005. We enabled the MSSQL monitor's in opmanager. The number of logins/sec is very high. If we compare it with perfmon it seems a miscalculation is made in opmanager. We tested with a raw polling tool to get the data from the wmi Win32_PerfRawData_MSSQLSERVER_SQLServerGeneralStatistics and we got high numbers. So there must by a formula in perfmon that converts it to a normal value. Or is perfmon wrong? And if so what units is the Win32_PerfRawData_MSSQLSERVER_SQLServerGeneralStatistics
Enable scheduled reports for custom script monitoring
Dear support, is there a possibility to enable scheduled reports for custom script monitoring. Generating reports for this works, but only manually? Please help Regards H. Frederiks
Seperate default requester templates for departments/groups
Hello, is there a way to assign a different default requester form for other departments/groups ? as far as i can tell there is only 1 global default template to use for all departments/sites/groups. thanks hmcollege
Possibility to remove details from request view
Hello, I'm still exploring all the functionalities of SDP and I've yet to find a way to customize the request view so that technicians don't see all information related to a ticket? For some support teams it might be vary redundant with information on what template was used, mode etc... So, is there a nice and quick way to change what fields appear in the request view? Maybe a basic setting I've missed, maybe some change needed in the archive, maybe there's an open suggestion on the roadmap page?
More WMI Queries
Hello I'm using OpManager with WMI queries to Windows 2003 servers. But there are only 4 queries in the Template Manager. Is there an update or somithing else, to get more queries or should I better use SNMP? Your sincerely
Request - News item or welcome message on login screen
Feature request: As an admin, I'd like to be able to post a short message on the Dashboard of everyone who logs in. This short message might say "Lots of new Solutions are now available" or "Helpdesk will be unavailable from 3pm-4pm" - that sort of thing. Just a short piece of information that I could easily enter and that everyone would see. What do you think?
selfservice portal - activating/deactivating
I see under the admin tab where to choose selfservice settings but where can you turn selfservice off and on? SD plus 7506
Tuning Alert Profile
Hi. On page Admin Operations --> Alert Profiles --> Add Alert Profile Define Alert Criteria: Combined. Combined determine sum of utilization "(IN+OUT)=Utilization" or alone utilization IN or utilization OUT "(IN or OUT)=Utilization"?
Cannot login to Service desk 7.5
I have Upgraded to V7.5 ran this with no issues for a few days, so i ran a Asset Scan - which seemed to work I logged out and back in again, finding that i could not log into the service desk. Other people have been complaining also. One tech was able to log in, So with his account, i reset my technical details - and tried again, still not working I then deleted my account, and ran an AD Scan to get my userid back in as a requestor. I noticed i had to reset the AD Details, finally allowing me to
Purchase Orders
Dear Supporters, I have another problem, the problem is when we start to use the system for the purchasing department process in our company they asked that if we can add a field in the PO item list which the unit of the quantity for example PCS, CTN "Cartons", Mtr or liter and I found out the format of the PO can not be changed, please advice Regards
how to create default request form for other departments
hello, we are running the latest SDP build and i've created 3 sites and a few groups and departments. I've create a new technician for department x. Now when i logon as that technician and create a new request i get the default request form that is used by all technicians. Can i create a default requester form for specific technicians or departments ? so that not all technicians get the same default requester form ? thanks
Assets Report - By Workstation TYPE
Hello, Workstation type is wonderful, I can see it on all the views in Asset Management. But, if I want to run a report to show me all Laptops... I cannot. Not a field in the table. Does it exists somewhere ?? Can I run and update Workstations Types in Asset Management in SD ? I have laptops, workstations, server, thinclients, mobile devices. Any help would be appreciated..!!!
Remote Process / Service Control
From the web console, the tech should have the ability to query and control in near-realtime individual services running on a remote machine. Further more he should have the ability to query and control running processes on a remote machine.
Further Windows Update Integration
Further integration with the Windows Update database to ensure that *all* eligible updates are captured. For example there is an update for .Net 3.5 but DC is not providing it as an option. Also "optional" software and hardware updates should be included from WU.
Advertised Program Interface
It looks like the framework for might be in place ("advertise" is an option for software pushes, but I don't see the end result...). But it would be excellent if the user could right click on the Agent and click "Browse Available Software" so that the user could have some choice in which software he/she needs. Also, the Windows "Add/Remove Programs" applet has an area for "Add programs from your network...". It would be optimal for those selections to appear there as well.
On-Demand Agent Requests
It would be nice (though I realize there are security implications here) if the agents were able to listen and take commands on demand. If I needed to force push software to an end user who did not understand how to trigger an "Apply Computer Configurations" request, the end user would be stuck for awhile. Or if I have been requested to force someone off of a machine; that would need to happen quickly.
Removed Previously Installed Software
Ability to Remove software that is already on a machine. Say, for example, that I inherit a poorly managed LAN that I am to remotely manage. I need a way to get in and remove unapproved, or malicious software. I should be able to browse the Add/Remove Programs list on the remote machine and uninstall those applications. -- Or at least see the software so I could create pushes to pragmatically remove the software.
Cannot login to Service desk after Asset Scan
I have Upgraded to V7.5 ran this with no issues for a few days, so i ran a Asset Scan - which seemed to work I logged out and back in again, finding that i could not log into the service desk. Other people have been complaining also. One tech was able to log in, So with his account, i reset my technical details - and tried again, still not working I then deleted my account, and ran an AD Scan to get my userid back in as a requestor. I noticed i had to reset the AD Details, finally allowing me to
Hotfix 8005 released
Hi All, We are very happy to announce the release of the first hotfix for OpManager 8 - Build: 8005. One point which I would mention about the upgrade is the availability of Real time performance graph to all upgraded users, which was earlier available only to users who make a direct installation of OpManager. Here is the complete list of issues which were fixed in the 8005 build. 1. The Real time performance graph is now accessible for all users. 2. Bulk Interface deletion issue has been fixed .
Availablility Monitor in snapshot view shows down
I recently upgraded to Ver 8. After the upgrade I have several devices (most are fine) that show the availablility monitor as down (all red in pie chart) even though the device is active and responding. All other values are reported normal. I have attempted to 'unmanage' and 'manage' the device again as well as 'Rediscover device' and 'update status'. None worked. I expect a value in the SQL DB has become stuck during the upgrade. Can someone tell me the value to reset in the DB to get the status
Failed to get CPU Utilization/Memory Utilization data
Hi, I got few Windows 2003 Server some of it are fine but some of it cannot get CPU Utilization/Memory Utilization data.... Please help!
Scheduled report customization
Is "Consolidated" report the only type that can be used for a scheduled report? Even if I choose "custom" I do not see an option to change the type. I would like to see a daily report of top source/dest for one of our ip groups, however, when I look at a consolidated report, I do not see the outside destinations. If I look at conversations, however, I see the outside destinations. I would like to get this info in a scheduled report. I attach two docs: the one is the scheduled report, the second is
OpManager 8005 Not initiate services
I have a problem: I installed the production opmanager 8005 and attempted to restore the MySQL database with the backup to restore BackUp_MAR24_2009_12_26_13_8005.Zip but do not initiate services OPManager, what is going on?
Error Occurred while deleting product.
I looked through the forum and found some issues that were similar to this but found none with a real solution. When I try to delete a product I receive an error. There is nothing associated with this product as far as I can tell. FAILURE :Error occurred while deleting product. Please report the problem to the system administrator, with the Error Code - 1,237,818,628,801.
Juniper NetScreen-25 something is not working
Im using a NetScreen-25 and trying to evaluate FWA5, but i cant get them to work together, i followed the guide and still no go. Im attaching a pair of screen of my configuration, maybe someone can help me see if something is wrong here. ethernet 1 is mi trusted zone by the way. Thanks!
SD Plus on SQL Server
Hi there, We are about to install SD Plus in our organization, and I was just wondering.... If I choose to install on an MS SQL Server instead of the build in MySQL that comes with the product, will I loose any functionality? E.g. not be able to backup, integrate with OpManager, etc.? Thanks in advance, Rasmus
Screen resolution in opManager
Hello support team, I'm using a secondary monitor on my computer. The main screen is 1920 x 1200, the secondary is 1280 x 1024. When I open opManager on the second screen it looks like the screen width of the opManager pages is set to a width of 1920. This happens all the dashboard views, but not with the other pages... Can that be fixed? Regards, Goetz
8005 Rebranding Question
What is the name and location of the default header image file defined under the "Rebranding" tool under admin, please? Thanks.
Device Dependency failing
Hi, I have two servers which are dependent from each other. For some reason, I cannot find the reason why, the dependency between these two servers fails. One device doesn't see the other and vice versa. There are no extra alarms or errors on these devices, well not in the way that the device is not available. How can I troubleshoot this issue and have the dependency raise an alarm when the dependent device REALLY is down/unavailable?
Windows CSR
Running OpManager 7103 on a Windows 2003 Server STD SP2. Would like to generate a CSR to obtain a SSL Cert from an CA like GoDaddy. Found ssl_gen.bat but that seems to create a self-signed certificate. How can I create a CSR to submit to a CA? Thanks in advance.
Exchange SMTP support
I am having a problem with forewarding the helpdesk requests through exchange to an outside address. What we do is create a contact the has teh smtp email address. I.E. Administrator@yourdomain.com we then foreward the person mail to the contac as well as the exchange mailbox. this works for everything EXCEPT service desk. When I put in a ticket abotu it I was told that you do not support exchange funtionality. I almost fell out of my chair laughing. You seriously dont support exchange? Thats like
Cisco Voice gateway
Hi, I am adding a lot of Cisco Voice Gateways to our OP-Manager v7 latest build. By default after adding the router as device all interfaces are managed in automatic. Being a voice router, there are hundreads of virtual interfaces added in automatic which should not be monitored. If i select all not wanted ones and press REMOVE i have a error that the SNMP agent is not available. I seen that removing not more than 35 it is working fine. Tried also with REDICOVERY but that is when you want to add
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