Update notifications are too frequent
Whenever we receive a request, our workflow requires that we update it by reviewing the request, assigning it to a Support Rep, set the Priority, Level, and Category (and other items), Product etc.
The problem is, that for EACH of these changes, an update email is sent. Would it be possible to have the SUM of these changes sent to customers after a set period of time, or via an 'Update' or 'Save' command?
We don't want to look like we're spamming our customers.
Thanks,
Matte
The problem is, that for EACH of these changes, an update email is sent. Would it be possible to have the SUM of these changes sent to customers after a set period of time, or via an 'Update' or 'Save' command?
We don't want to look like we're spamming our customers.
Thanks,
Matte
Topic Participants
Matte.Stevenson
SupportCenter Support
Sandoor
ServiceDesk Plus
Mario Resende