SD+ Access to Outside World
I already have SD+ setup and working for my IT group and it is great, so great in fact that my company wants to use it for a different group.
We create software and we get support calls and emails etc but they are not tracked or managed. I think that SD+ can help them. My questions are, can SD+ be opened to the outside world (ie not on our LAN), and if it can we will need the techs to be pulled from AD but the clients outside the LAN will be logging requests and will obviously not be in AD. Is this possible?
We create software and we get support calls and emails etc but they are not tracked or managed. I think that SD+ can help them. My questions are, can SD+ be opened to the outside world (ie not on our LAN), and if it can we will need the techs to be pulled from AD but the clients outside the LAN will be logging requests and will obviously not be in AD. Is this possible?