requesters not being able to see their request histrory
Good Morning
we have been having an issue with requesters not being able to see their full request histrory when logging into the Service desk. it would appear that those requests emailed to the servicedesk email account itself appear on the service desk for technicians to action, but if a requester wants to check the status of a request, they are unabble to see their complete history.
this does n ot seem to be the case for requests logged via the service desk itself. do you have any idea how i can make these requests visable to technicians and requesters alike?
your help on this matter would be appreciated.
we have been having an issue with requesters not being able to see their full request histrory when logging into the Service desk. it would appear that those requests emailed to the servicedesk email account itself appear on the service desk for technicians to action, but if a requester wants to check the status of a request, they are unabble to see their complete history.
this does n ot seem to be the case for requests logged via the service desk itself. do you have any idea how i can make these requests visable to technicians and requesters alike?
your help on this matter would be appreciated.