Jump To
Is there a way for me not to go to the Jump To, to access the Service desk, the device Expert and the Netflow. When I am in Opmanager I have to select the Jump To and then access the other plugins, is there a way not to do that. Also when I do that it logs me out of Opmanager and then I have to re-log back in.
MySQL server failed in CentOS Linux 5.2
Hi All, I'm having problem running the SDP in CentOS Linux 5.2. When I run the sh run.sh command to start the SDP an error message appeared "Trying to start MySQL server failed". By the way is SDP possible in CentOS Linux? Refer below for the error message. [root@PH-SDP bin]# sh run.sh /root/AdventNet/ME/ServiceDesk/bin ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/AdventNet/ME/ServiceDesk JAVA: /root/AdventNet/ME/ServiceDesk/jre/bin/java
Problems using API to Add Request
I'm evaluating the ServiceDesk Plus product and for this I'm trying to add a request from our intranet. I'm using the file attached as a scrub of the form. From it I'm only filling text box's with: Subject = "Testing subject", Description = "Testing description" and Requester email = "peter@ourcompany.com" But I'm reciving this error: <operation> <operationstatus>Failure</operationstatus> <message>username cannot be empty</message> </operation> But if I fill username and password it says to me that
Send Notification Failed
Hi, I hope someone can help me? I am having problems sending emails from SC+, the error is "Send notification Failed". The error in the logs is: Caused by: javax.mail.SendFailedException: Sending failed; nested exception is: class javax.mail.AuthenticationFailedException I have tried 2 different SMTP servers, both of which I have tested and confirmed working in Outlook, 1 required SMTP Auth, the other doesn't but neither work. I have performed a packet capture during the process to see the SMTP server
Integration with Google Search Appliance
Is there a way to integrate Sevice Desk with the Google Search Appliance? We use one of these internally to provide a unified search facility across many sources of enterprise data, and would like to add the solutions in our Service Desk install. I've tried getting it to crawl from /Solutions.do page but it doesnt find anything. Any suggestions for how I could achieve this would be great! James
XML Connector for Novell Identity Manager
Either provide an IDM driver or modify an existing driver for use with SDPlus for two-way provisioning or users. http://www.novell.com/products/identitymanager/drivers/
Task Status Options
Add following options to Task status: In Progress Review aletrnatively, provide for a way to add additional Task status options.
Change Templates
We can create templates for incidents - no problem. However within SDPlus we cannot create templates for changes. This is a problem because some changes are simple and only require logging. Others require detailed information with multiple additional fields. We don't want these extra fields visible to those logging simple changes that don't require any approval.
Lots of trouble with NFA 7002, likely my environment
I am having a ton of trouble with Netflow Analyzer 7002 but I'm sure it's our funny virtual server environment behind it. I'd like to roll back to the latest 5.x code as that was our previous setup and it worked really well. I mailed support to see if they could provide it but I'd really like to get this problem resolved. Does anyone have the install image for this older software handy?
Problems importing assets from Asset Explorer into SD Plus
Hi there. I�ve installed Asset Manager (Free Edition) in one of our remote sites. I�ve updated the configurations of the Asset Explorer server so that i could export the assets. Now, in the Service Desk Plus, i try to import the assets and i receive the following error: Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [SystemInfoDomain, MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo,
ServiceDeskPlus (v5.5.0) Not Fetching Emails
Service DeskPlus Version: 5.5.0 Service DeskPlus Build: 5507 Hi, Our ServiceDesk system has stopped fetching emails. We have tried: - Stop and Restart the fetching from within the tool (Admin>Mail Server Settings) - Reboot the machine the ServiceDesk Plus is hosted on - Stopped the ServiceDesk Server application and Restarted it - Checked the ServiceDesk service is running (Computer Services) and checking there aren't any dependencies for the service and tried stopping and restarting the service
Technicians submitting requests do not have Site associations.
When a technician submits a request via email - the site field is blank. There is not an associate on the Admin Tab under Sites to associate a Site to a Technician. The information about a technician is just as important as a regular requestor (machine associations, etc...) We have junior technicians that have to submit tickets to other disciplines. For instance, a programmer needs to have a piece of software installed on their PC.
Change - Implementation Section
The Implementation section is somewhat redundant with regard to Task Details and Work Log Details. I think the Task Details is fine the way it is; however, the information should feed into the Work Log Details. For example, I complete a task and update the Task Details with the Actual Start Time & Actual End Time; however, I need to enter the Executed Time & Time Taken To Resolve in the Work Log Details... This is redundant... Enhancement: 1. Automatically create a Work Log when Task is complete
Error adding notes to an alarm
We are on build 8006 and we are now having issues adding notes to alarms. If a new alarm comes up and there are no existing notes, we can successfully add one new note. However, if we try to add a second note to any alarm, we receive the following error: "Unable to Add Note some error occurred". We have tried doing a db repair and restarting services. I tried searching the forums, but could not find anyone else reporting this error. Any ideas?
Test System
We have a ServiceDesk+ System setup on Microsoft SQL Server. We'd like to setup a second ServiceDesk+ System using a unique Microsoft SQL Server database name so that we have a test system where we can apply the patches and updates before applying to the production environment. The ServiceDesk install does not seem to allow us to change the database name. How can we accomplish this?
Business Rules Don't Work
We are running 7504. We had business rules setup in 70 and 7500 that did: 1) Set priority to medium if mode was email 2) Assigned to Tech 1 if sender contained "data1" or "data2" 3) Assigned to Tech 2 if sender contained "data3" or "date4" The rules worked fine in 700 and I believe to 7501. We orginally had (3) sites defined and manually created the rules for each site. We then deleted the sites and have no site defined with the rules. However, none of the rules ever execute still. I saw others complaining
Full Database Table Definitions?
Is there any documentation of the full table definitions. We are evaluation a migration and don't know what some of the fields represent. ah
Capturing Peak utilization
Does Netflow capture peak utilization. when looking at the utilization graphs, what does it mean by Max ( 1Min, Hourly) What is the difference between them.
Unable to import requesters from AD after upgrade to 7500
Hi All, I'm having difficulty importing requesters from AD after upgrading to SD 7.5 build 7500. The 'Enumerating Organizational Units in Domain' screen sits there for hours without pulling down the directory listing. Were using simply hostname conventions rather than IP addresses etc. I've confirmed my login credentials are also correct. It seem fine until patching to 7500 I'm using both IE6 and Firefox 3.0.7 Any ideas chaps ?
Problem with restore of db
I tried to move my db from one server to another. During this I was not able to fully restore the db. I have attached the error message. Any suggestions on how to fix this? I am running 7016. Thanks
Why am I appearing as Guest when I'm logged in and the account in registered????
Work Log formatting...
Is there a way that I can have my worklogs have the same formatting as the Discussion Notes have? It makes the logs difficult to read sometimes when there is alot of information (which we ask our techs to enter as much info as possible to describe what they have done). Thanks.
Upgrade to 5031 and failed my config manager
I update the OpUtils and now OpUtils not capture configs of my device CISCO. I have a great problem, it's my backup. The firebird database fail.
Response times and Alias Names in 5028
I have requested this back in April of this year but wanted to take another stab at it to see if you might consider doing the following : 1.) It would be helpful to allow the network monitor list to be sorted by alias name. 2.) When sorting by Response Time, the list is being sorted on an alphnumeric basis when it should be sorted on a numeric basis. 3.) If the system cannot report patial MS then there is no reason to have the response times shown as 4.0, 3.0, 2.0, etc. where the tenths field is
Bridge MIB
Is there anyway to tell if a switch supports the bridge MIB? I have WS-C4948-10GE configured, but the application isn't show any MAC addresses listed on any port. Thanks,
False Alarms
I'm encountering a problem where OpManager reports that ALL devices are down and sends alerts for all devices. This has been happening usually once a week, but I can confirm that no lines are down in the datacenter to cause a loss of connectivity to all sites. When I check the ping monitor, there are no lost packets during the time when they are reported as being down. Any suggestions?
Problem with IP SLA information
Problem with IP SLA information
'null' is not null or not an object
Hello I am using SD+ 7.0.0 build 7015 I recent upgraded to IE7 since then, when I get the error 'null" is not null or not an object I get this whenever a "popup" window appears , e.g. reply on a request, about, etc.... the popup window stays blank thanks for your help.
screenshot in request
how I can pasting screenshot into request ? it doesn't work by web interface ?
Carbon Copy
Hello Is it possible to add the admin always in the Carbon Copy!!! As a rule or automatic pass?? Because when i send a requirement to the technician and he had correspondence with the user so I don't get massages any more from the helpdesk! So it could happend that important mails get lost, if the technician is out of office! best regards
email alias, multiple groups, email reply problems
Hello, i've recently configured our servicedesk plus with a second alias ( new mailbox with forward to servicedesk mailbox ) and created a business rule a new group with an assigned technician and everything looks like to be working accept that when the technician tries to reply to a assigned ticket ( requested trough mail ) in servicedesk the "To" field is empty and the "Cc" field is the newly created alias of technician group. Now logicly i want the "To" field to be the requester email adres
Active Directory Import Slow
Hi, I'm having a really big problem with active directory import for ServiceDesk. It's just prohibitively slow at this point up to nonexistent. It can take a whole night for the enumerationof org. units only to go through, not to mention the import itself. And it consumes resources at an alarming rate. Whenever it's started it loads the server and java memory consumption accelerates to create very noticeable lags for all users. And this is on the 4Gb server where SD is configured for the whole ram.
Scan Problem
dera Sir i request you to regarding some of problem in help desk that when i was scan all workstation there sowing all detailes same pc if i scan there no any detailes please advice to me solve this problem
V7.6
Is there any update on Version 7.6? I see on the roadmap that it is due out on April 30th, Is this still the case or is it going to get postponed like the last several versions?
Changes to Solutions/Knowledgebase
Can anyone, anyone at all, please tell me why the format of the Solutions/KnowledgeBase has changed? This changes is counterproductive and practically unusable at all. The previous setup or look and feel was very straight forward, very usable and lent itself to being a tool that my users used on a regular basis to fix basic and reoccurring problems. Now, however, my users are so confused and lost they refuse to use the solutions/knowledgebase and my tickets/calls per day have increased by over 300%.
Custom Reports
I just downloaded the application and am trying it out. Where can I go to create custom reports?
CLI Login Issue
I have an Avaya Call Manager Server that is essentially running Red Hat Linux ES3 that I have a problem logging into for CLI monitors via SSH. The issue is that this device requires an extra step at login to set the terminal type that I cannot seem to encompass within OpManager. We are running Opmanager 8 with the most recent patch with a Windows 2003 Server, MSSQL database. I have attached screenshots of the credential settings for the device as well as two screenshots of the actual login process
Data Not Collected Errors
OpManager, or the response from the server, occasionally misses device polls, setting off alerts within OpManager. Is there a way to set this so it'll take 10-20 misses before it shows the Yellow error message within OpManager. I have to spend too much time cleaning these out when its only one miss every once in a while. thanks.
how can change port mysql
how can change port mysql? what port can using?
reminders
Hi. re: Servicedesk Could someone advise if it is possible to setup a reminder that will auto create a ticket once the date of the reminder arrives. Or is there another feature which can do this? Basicly, I want to create a ticket in 11 months time, but don't want a ticket open for that long, so instead setup a reminder for the date in 11 months. This reminder will then auto create a ticket. Hopefully this makes sense. Thanks Sam
Next Page