How to delete SMS cue ?
Hi, I've disconnected sms modem serial port for about 2 months just because a TEST PHASE...now i've reconnected it and i'm receiving all the old sms cue... how to remove the SMS cue ???
Does Microsoft Windows 2000/2003 send ColdStart or WarmStart trap when they started ?
Does Microsoft Windows 2000/2003 send ColdStart or WarmStart trap when they started ? I use a small tool to test this, when i restart snmp service, i got 3 traps: linkUp(3) with variable 1.3.6.1.2.1.2.2.1.1.1 with value 1 linkUp(3) with variable 1.3.6.1.2.1.2.2.1.1.5 with value 5 linkDown(2) with variable 1.3.6.1.2.1.2.2.1.1.65543 with value 65543 I did not receive any coldStart or warmStart trap. My small tool can handle only SNMPv1 trap, does Windows send SNMPv2 coldStart trap ?
Serious Support issue/attitude
I need someone from Adventnet to contact me ASAP regarding a support case we tried to open with your company. My IT person called your support line to get help regarding disk space alarms not being caught and the person on the other end of the phone did not seem very knowledgeable nor interested in resolving our issue. At one point during the call, your support person said "I have other customers I need to attend to right now". Are we not a customer? The person on the other end of the phone would
Why Upgrade?
We are currently running OpManager Premium v. 7205. We are looking to upgrade to v 8, but are unsure as to the stability of the process, and the affect this will have on our current build and data as we have several custom monitors. Can you advise as to the advantages of upgrading, and the process involved?
Status of Version 7.5
Are we still on track for the 7.5 release later this month, mid next month? Really looking forward to seeing some of the modifications and changes coming to the new system. Thanks!
Managed ports & status polling issue; switch ports re-po
Hello, I am in the process of adding several Cisco Catalyst switches to our OpManager monitoring package. We are running build 8005. I am experiencing a very inconvenient issue that I want to make known and resolved. To start, I have added 18 Catalyst switches that we'll be monitoring. I have gone in on several of those switches and went to the "configure ports" section where I've unmanaged ports I don't need to monitor as well as removed "status poll" from some of the managed ports (not all). I
More than one tech to a change or even a group?
When we push an application to production on a Monday, I typically create the change records in Service Desk on the Friday before. I usually assign myself as the technician, but then the other members of the web team aren�t aware of the change request unless I tell them. Is it possible to have more than one technician on a change so that multiple persons are included in the workflow of the change? Or could a technician be a group of people?
Mail fetching to specific group or technician
Hi, I was wondering whether or not it is possible to have tasks fetched by e-mail, automatically assigned to a group or a technician, so that the e-mails aren't just created as a request with no responsible tech or group. Thanks in advance, Rasmus
Report help needed
Hi, I don't know that much about SQL so I'm looking for someone who can help with creating a report which holds the following info : Workstation name - User - Software - Software type I need to get a full overview in excel which shows all installed software by type, by user. I need this list in excel, without the usual format the SDP reports are in. I'll do the rest of the filtering in Excel so I only just need an export. Is there anyway I can do this, or can someone help me with the query? Thx,
How Large is Your Environment
I am curious how many users people are supporting with servicedesk, average tickets per day, number of technicians accessing through the day, amount of workstations/servers being managed in the asset management portion, etc. And how it is standing up in your company/organization.
Problems SNMP Servers
Hello. My name is Jaime and i use opmanager 7 trial. I have 7 severs and only is monitoring 1 ( where is server opmanager). In the other hability snmp with the community create and when test the credential is ok in snmp but when add one monitor (example disk utilization), i have this error: El monitor no responde al requerimiento de prueba Resumen Nombre de Dispositive serve Nombre del Monitor DiskUtilization Protocolo SNMP OID .1.3.6.1.2.1.25.2.3.1.6 Posibles razones 1. Chequear si SNMP est� habilitado
How to delete SMS cue ?
Hi, I've disconnected sms modem serial port for about 2 months just because a TEST PHASE...now i've reconnected it and i'm receiving all the old sms cue... how to remove the SMS cue ???
email alias / groups / mail reply
Hello, i've recently configured our servicedesk plus with a second alias ( new mailbox with forward to servicedesk mailbox ) and created a business rule a new group with an assigned technician and everything looks like to be working accept that when the technician tries to reply to a assigned ticket ( requested trough mail ) in servicedesk the "To" field is empty and the "Cc" field is the newly created alias of technician group. Now logicly i want the "To" field to be the requester email adres
Infosecurity Europe 2009
Hi, Greetings! Thanks for your continued support to ManageEngine Password Manager Pro. We are participating in Infosecurity Europe 2009, Europe's No. 1 information security event at Earls Court, London between Apr 28-30, where information security professionals address the challenges of today whilst preparing for those of tomorrow. Please visit us at Stand No. N72 to catch up on the latest with ManageEngine and see a sneak preview on what's cooking next in Password Manager Pro. We will be glad to
Infosecurity Europe 2009
Hi, Greetings! Thanks for your continued support to ManageEngine DeviceExpert. We are participating in Infosecurity Europe 2009, Europe's No. 1 information security event at Earls Court, London between Apr 28-30, where information security professionals address the challenges of today whilst preparing for those of tomorrow. Please visit us at Stand No. N72 to catch up on the latest with ManageEngine and see a sneak preview on what's cooking next in DeviceExpert. We will be glad to meet you there.
Creating monitors on different times of the day
I had the following problem: some services (on this case, at night) will be shutdown everynight because of the task of backup that is implemented on several servers - how can I disable the monitor between this hours ? Thanks, jose santos :cry:
dealer or Agent
Good Morning We are Interesting Desktop Management Software DMS , Do you have dealer or Agent in United Arab Emirates ? Please reply me on this email kaghavidel@dm.gov.ae Thanks
Desktop Management
Good Morning Do you have dealer or Agent in United Arab Emirates ?
Avaya IP Office licence monitor?
Hello, I am currently trying to implement an snmp monitor, that will alert me when the licence status changes from valid to invalid. However i cant seem to get the oid working. I am using: .1.3.6.1.4.1.6889.2.2.1.2.0.25 Could anyone assist please?
Database size over doubled since the upgrade to 8
I don't see anything on the first couple pages, is anyone else experiencing this? We've gone from 2.4GB to 5.8GB in a month or two and it's been running for a couple years just fine. Anyone?
User management in OPManager 8
Hello, I migrated on OP Manager 8 latest build 8006, now I would like to set users in OP Manager. I created one user with read access, I discovered few things missing : 1 - When you select business views, user cannot see any dashbords only business view 2 - In dashbord created, I put widget favourite reports but user with read only right cannot see these reports as reports are linked with account who have created reports 3 - user with read access cannot created any favorite reports for himself. It
System backup/restore and antivirus?
Regarding backup and antivirus services on the server, what's you recommendation here? How do i make sure the database is backed up correctly so i can do a meanigful restore after a failure? (The manual states that the database files should be exempted from both antivirus and backup-softwares!!! OK, but how do i make sure i have a valid backup then???)
issue with the out Office e-mail
Good afternoon team, I have a problem on our SupportCenter Plus. If the contact is away, and he put an acknowledgement mail �out office". When our technician send him a e-mail with Supportcenter for example: " when the request is closed" a new one request is create into SupportCenter. How can i do for fix this issue? Thank you in advance for your answer Ludoconcorde
ADmanager plus Reports
Hi, can i create new report to know who is connected in all computers up in my LAN? Thanks
Reports
Hi, Can i create new report that it can shows who is logged in all pcs in my LAN Thank you
Add Widgets to Dashboard (Nothing to choose from)
Hello, When I try to add widgets to a dashboard I have nothing to choose from ??? I have installed Opmanager 8006. Regards, Marck
AIX monitor / Free disk space on File System
Hello Is it possible to have free disk space stats on FS ? (as disk used utilization) Thanks
Import Issues
Good Afternoon, I've setup a CSV file containing new information which should be updated for particular workstations. i.e. Barcode, cost, expiry dates. This all works fine when importing information such as Aqusistion Date, Expiry Date - However, we are having problems with the cost field. It either doesn't add the cost or it randomly gives it a cost. Are there any known issues with importing costs? SDP Version : 7.5.0 Build 7505 Any help is much appreciated Sharlene
IP Address Manager - support group / subnet hierarchy in tree
In "IP Address Manager" -> "Network Details" view: The tree display on the left should support a true hierarchy of: - networks: for subnetting (breaking a network into smaller parts = subnets), subnets should be displayed as a child of the original network, and only the subnets should get scanned - groups: currently, groups cannot be nested, though in many companies organizational units are
Adjustable vertical in response time report chart
The vertical scale in response time charts makes it unreadable when there is a very high peak in the middle of the graph (the scale is calculated based on the maximum value). An option to make this scale ignore the "abnormal" peaks would be nice , otherwise the year report is unusable if there has been one incident with extremely high response time: all the normal data is "crunched" on the horizontal axis ...
Device Not Supported to add the Voip monitor
Hello People, I am trying to set up VoIP monitoring between two routers. I get the error of Device Not Supported to add the Voip monitor when I look at configuration history. I have set IP SLA response command at each router. Is there anything else I should be checking? Thanks Leigh
NO SLA times defined
I have SDP 7506 (upgrade from 7504). SLA configured for the Site "Офис центральный"(picture SDP_01.JPG). In request NO SLA defined, NO DueBy date defined(picture SDP_02.JPG).
Monitor information in 7.505
We are on ServiceDesk 7.505 with a MSSQL backend. The ability to pull the monitor serial numbers from each workstation is a really nice feature. I am having some difficulty in working with this information and would like to know if it is currently possible to do the following? 1. Whenever I view the monitor information in ServiceDesk, it has appended 2 foreign characters to the end of the serial number. An example is: CNG55503GX췍췍 Is there a way to fix this, and confirm that others see this issue?
Error parsing MIB:RV0xx_MIB_1-28-2003.mib
Hi, I also receive this error when parsing a mib file for the Linksys RV082 VPN Router: Error parsing MIB:RV0xx_MIB_1-28-2003.mib Exception while loading MIB:Could not parse the file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/RV0xx_MIB_1-28-2003.mib. The error occured at the line no: 11 ,column: 39. I've attached the MIB file, (this file is a MIB file, please rename JPG with MIB) Thank you,
VPN Reports - Total MB shows 0
I have installed FWA ver.5 (built 5000) and VPN Reports show "0" for "Total MB". VPN traffic is heavy (100's of MB - verified via Wireshark). Other reports seem to work fine. Regards, Clemens
Windows Script Monitoring
Dear Support, I am trying to monitor an output of a script on our monitoring server it self (appmanager is installed on that server) As described in your FAQ i've added a dummy.vbs to the config so it would just monitor the output of the file. I can add all the necessary information in the "add script monitoring" function, but i doesn't seems to put the data in a table.. I've added the contents of the logfile & the actual config like it is in app manager. Could you point me to the good direction
Known Issues document in ServiceDesk Plus Site.
Hi, We have exposed our known issues document which will help to check for all existing issues.It is categorized modular wise and has information on when these issues will be fixed. www.manageengine.com/products/service-desk/known-issues.html Rgds Arvind Product Consultant ServiceDesk plus
OpUtils considerations
Hi, I am currently checking on your products and several questions arised: - is this product under active development? - is it possible to do real subnetting? Like having a hierarchical editing/displaying function to subnet one or more general prefix(es)? - how do I assign different provisioning/viewing levels to users? - are there any plans to unclutter the navigation? - any chance that <insert hardware vendor here> (preferably Juniper) will be supported like in "Cisco tools?" Thanks and best regards!
CSV Import enable/disble login
We previously worked an issue with you guys where we needed to sync our other application to yours for support. The problem is that there is no way to enable or disable the login from the CSV. The reason for this need is that if the support subscription expires, we want to disable access to SC (or re-enable when brought back up to date, etc). We were told that this would be in the next release due the obvious value and simple solution. We were provided an SQL query hack, but this is hardly an ideal
Cannot customize requester part of the default request templ
Hi, I want to customize the requester part of the Default Request Template - more specifically I want to remove the Priority drop-down box, so that it is only available to technicians. But I am not able to When I go to "Admin -> Request Templates -> Default Request" I get to the Technician tab. Here I can move objects around, remove them, add other etc. But when I click the Requester tab, is says "In this view you can do only re-arrange the fields" - and that is exactly my problem. I can re-arrange
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