Maps "Voip" and "Voip Monitors"
Hello! When I'm clicking "Voip" or "Voip Monitors" I am always receiving the view "Voip Monitors". Am I doing something wrong? Do I have a wrong setting? I just want to see my Voip's ... Kind regards, Mok
Close Request for ever???
Hi There! I Have a question concerning the Requests Statuses. I know that, by default, there is the ability for the requester to Re-Open a Closed Ticket. But based on my experience many requesters tend to re-open a closed ticket after a very long time because they faced the same problem. So instead of creating a new one, they prefer to re-open a closed one to buy some time. My question is the following: Can we close a service request ticket once and for ever??? Thank you in Advance George
Disk Monitoring with different disks on the servers
How can I monitor each disk on a server separately? Disk Utilization.
Device Down for laptops and desktops
Hello all! I have added laptops and desktops and when they are powered off I get a ton of "Device Down: No response from device for last 5 polls ". How can I stop this from reporting powered off machines, but still have it monitor resources and event logs? Thanks in advance!
Exception occured in savePolledData api
I got this error when i am trying to add performance monitors , i am using MS SQL 2005 databse server
Notification Severity
We have noticed an issue in which we do not receive notifications that I would expect to receive. We have OpManager set to send email notification in the event that one poll (ping) is missed. We do receive this email notification. The problem that we are experiencing is that no notification is sent at 3 missed polls or 5 missed polls. I would expect OpManager to send a follow up email at the 3 missed and 5 missed thresholds considering this would indicate a "critical" status. I checked the notification
Custom Switch Interface SNMP Alert Message
I've renamed the interfaces for the switches configured in OpManager 7 (Build 7025), however, whenever I get an SNMP Alert about an interface going up/down, it uses the ifDescr field instead of the Display Name that I've added. I can modify the details of the Alert, but it does not appear to include any field where I can display the Interface Description that I've added. Is there anyway to customize the SNMP Message that is sent in that email? Or is there any other way for me to get that Display
utilization alart mail
Hi I needs to set interface touch 75% utilization mail aleart to system admin how can i configure in opmanage thanks kums
Email Aliases
I need to have the ability to be able to search by specific smtp email aliases. Individual accounts on our domain sometimes have specific smtp email addresses created as an alias and i need to be able to search for these addresses... Is this possible and how ???
Search for AD Proxy Email Address
Our users sometimes have multiple smtp email addresses set as proxys on their accounts, for example...... Joe.bloggs@us.com websiteadmin@us.com Thes could both be set as aliases on 1 account. How can i search the whole domain for an alias rather than just the primary email address on each account...
new email income jobs come closed
Hi, I'm using support center 7 trial, I've been using it for 2 weeks and all is fine, but now when new emails come in from clients, it creates a job with status CLOSED, so not coming up in the request. This happens only for request created by email, if created manualy all works fine. I can't find in the admin setting anything to do with this. Any idea? Thanks
Discovery Problem!
I can manually Add the device and can even ping to it. I even made the relevant changes from false to true to the Discovery.properties file. Still can't make the error(the devices in the specified range is not active ) to go away whenever i try to add it by the use of .csv file. Can you guys please help me?
Cannot access the website of SD
Dear all, I have problems accessing the website. In the beginning everything was working well. After running some report, the website "crashed" and was not available. Restarting the server and SQL server did not help. Can you please help me out? Thanks.
Requests
Im new to this program. How do I view all my technicians calls. Open and closed. Seems like whatever option I choose i can only see my calls. Thanks marco
"ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist." Help!!!!
Hello, i'm from Argentina. I have a problem, when i scan a pc with Windows XP sp2 with Service Desk Software, this fail with the follow error: "ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist." If i disable the windows firewall, the scan is successful but i don't want disable by obviously secutrity problems. I was read some information about DCOM configuration but i don't make it work. Please, i need your help. Thanks.
New Zoho forum help ?
Hi, I'm currently struggling with the new forum and some point I wish to configure and I dont find how. From the Opmanager Tab, when I click "User Forums" I land on the main forum with all the AdventNet products, I wish I had only the opmanager ones, like I had before, since I dont use any other product and I dont need these informations. Even if I chose "keep me signed in" I always have to click "Sign in" (Sometimes I have to re-enter credentials, sometime it sign me in automatically when I click
exception: parent.editor is undefined
Hello, when adding a new request I get the following error msg: "exception: parent.editor is undefined". I looked for this msg, but only found an answer for the errormsg: "exception: TypeError:parent.editor has no properties." which unfortunately did not solve my issue. This only happens when trying to open a new request with a restricted user. Does anyone have a solution for that? Every help is much appreciated! Thanks, Christoph
Notify in Contracts
When I set up a Contract, I set up to be notified 30 days before they expire. This is not working. What needs to be done to make it work again? Thanks.
New Forum Default Portal on Logon
Hi Support, On the new forum when i login in the My Area>Preferences section there is a default portal option but it just shows ManageEngine. I would like my default changes to SupportCenter as I'm not interested in other forums can you take a look at at this please? Cheers Rich
Importing of event logs from .evt files
Hi all. Is there any solution for importing a bit larger .evt files localy into ELA. Right now everything that is larger than 2 mb will not import, I have only In Progress as status for import and nothing else. I have application log file that is 5,5 mb and security log file that is 220 mb. Also I would like to know technical side of importing logs if possible, maybe I can develop program that will connect to mysql at port 33335 and import logs from console no matter how large they are. Latter I
Watched Topics in new forum lost
All the posts that I have been watching since 2006 I still have listed if I have replied to them but have nothing in Watched Topics. Do I have to open all of my previously posted items and choose to watch them or am i missing something? Cheers Rich
Can OpManager manage Versa Technology media converter?
Hi, My company has a copy of OpManager 7.0. Just wonder is it possible to collect the following information from Versa technology media converter chassis? Channel ingress & egress packet Link status FX link down alarm Line card ID Revision number Slot & port number Power status Speed status Duplex mode status Remote fault condition detect System reset Line card individual reset Unit temperature Regards, Wei
OPManager version 8
Hi, Just want to inquire about OPManager version 8. To those who have been already using version 8, did you encounter any problems yet? Is it highly recommendable to upgrade to the latest version of OP? Thanks.
Error parsing MIB:http.mib
Hello OpManager users and support team, I try to upload the HTTP MIB from but it fails. The error is: Error parsing MIB:http.mib Exception while loading MIB:IMPORTS failed: Could not find the file : C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/INTERNETSERVER-MIB Could you help me ? I tried to use the "Request Support" link but I cannot modify email information. Thanks a lot in advance for your help, License Type : Premium built Number: 8006
How to get Port status
Hi I am unable to get switch port status, i am able to discover all switch port not able to mange or notice thous port, any cmd i need to enter at switch side. Regards Kumaresan M
Notification Issues
Hi, I have set SerivceDesk Plus to send particular technicians to receive notifications on any changes made to the domain scan, which runs on a daily basis. I know changes have been made as it is being shown in the Audit trial tab, but for some reason emails are no longer being sent out. The email side on things is probably the biggest area of concern. We are also not receiving emails for contract notifications. All of which can be sent manually. We are using SDP V7.18 Help is appreciated Sharlene
Service Opmanager terminated unexpectedly
Hi, My Opmanager stops since a few days with an error ID 7034 in Windows Event Logs, "Le service ManageEngine OpManager s'est termin� de fa�on inattendue pour la 8�me fois." Someone have an idea ? Thks Guillaume
upgrade to NA
Good afternoon, whether tell please there is a decision of this problem? This error stands out at connection to mssql 2008. You cannot configure this database server because the database server is compatible to build 7505 and now you are installed NA build. Please install the build 7505 and then upgrade to NA
Network File Links in Solutions
I want to be able to put a link to a file on a network share in my solutions. \\apollo\it\Software\Backup Exec 12.5\BEWS 12 English Documentation The link above was posted directly from a solution. As you can see it creates a file link out of everything up to the first space it encounters. It does this automatically. I have found no way to either turn off the automatic creation of the link or to expand it to cover the whole line correctly. Any suggestions?
Segmentation fault
After downloading the linux agent from the PMP server, and installing and starting it on a ubuntu machine, nohup.out contains "Segmentation fault" and exits without the agent running. Can you please advice us on how to continue? regards! Rene
Confused with the metrics in different monitors
Hi, I've created three monitors: Apache, Tomcat and Linux (all location on the same machine) where my web application is residing. I've viewed the reports for all the monitors, and I'm a little confused with some of the metrics on the reports. 1. What is the difference between Response Time under Linux and Response Time under Apache? 2. What is the difference between CPU under Linux and CPU under Apache? 3. What is the difference between Request Per Min under Tomcat, and Request Per Min under Apache?
installation
dear guys, i'm having problem to setup on my centos. anyone could help me with this. thanks, regards, nazrin
Database problems after upgrade!
Installed latest service pack (7500.06.0) and now server want run. I had a look at changedbserver and connection is fine BUT when I hit save I get the following error: "You cannot configure this database server because the database server is compatible to 7502 and now you are installed NA. PLease install the build 7502 and then upgrade to NA" !!! Please help urgent servicedesk is down! Cheers
upgrade help
Hello, I'm trying to set up my test site but am getting the following error when using the changedbserver.bat. I want to test the upgrade to 7505 before applying it to the live site. "You cannot configure this database server because the database server is compatible to build 7504 and now you are installed NA build. Please install the build 7504 and then upgrade to NA." My test site is already at 7504. I've setup a database copy of the live system (also at 7504) which i'm trying to point to. Any
SNMP driving me insane
We're trying to use opmanager 8 to monitor our linux servers. Nothing fancy, just basic SNMP data. We've opened the firewall and have verified by another piece of software (cricket) that the data is retrievable. However, Opmanager cannot retrieve it. At all. A simple check on retrieving the CPU processes fails miserably. using the UCD-SNMP-MIB and checking the OID of .1.3.6.1.4.1.2021.11.9.0 with the correct credentials and hostname (IP in this case) immediately returns with an error: Request
ESX Server - virtual machine is powered off
We have 3 ESX servers. Each of them has at least one Virtual machine powered off (purposely). These virtual machines may be dev/test servers or even virtualized desktops. I'm trying to understand why 2 of the 3 indicated trouble alarms because a virtual is powered off and one does not. Here is what I'm experiencing. ESX1 Total VM: 43 VM Powered off: 2 only one alarm detected that indicates one vm is off. ESX2 Total VM: 14 VM Powered off: 2 No alarms detected ESX3
Asset
Hello, I want to scan all of Assets via Servicedesk plus. I have create a Group Policy in Active Directory and I have place a logon script to run Scan_setup.vbs when a user logon. This works but its come up with an error message when a user logon on and says that this script required admin right to run. Any idea how to fixed this issues? Regards, Reaz
Removing unwanted fields and Renaming the ADDITIONAL FIELDS heading
hi, Please help me on how to remove unwanted fields and rename ADDITIONAL FIELDS heading . thanks in advance Linie
Incorrect number of Unassigned Tickets displayed in Home-screen
Hi, I'm running SD+ 7022 with MSSQL, a month ago, someone mistakenly rebooted the database server and when it came back up, the Home-screen had an unbelievably large number of unassigned tickets of 1301 (please see attached screen shot). And when i click on that figure to list the current unassigned tickets, it shows only 1 ticket, which is correct because at the moment of typing this post, we currently have only one unassigned ticket. It can be frustrating when i always have to explain to my boss
Report dates are wrong
Hey guys, I run reports weekly and i have found that when i modify filter options and select dates on the calendar, the date, in relation to day, are wrong. Example, 29th of April on Servicedesk is on Thursday, not a Wednesday where it should be. Any suggestions?
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