Desktop Centra
Desktop Central is a Web-based, Network-neutral Windows Desktop Management Software for enterprises. It includes, Software Deployment, Patch Management, Asset Management, Remote Control, configurations, Windows System Tools, Active Directory and User Logon Reports. It supports managing desktops in Active Directory, Windows Workgroup, and Novell eDirectory. Thanks. naruto shippuuden 111
Notification on assignment in group?
Hi there ( again :) ) I will state the situation in order for you to have an exact image of the issue. We have made some groups and in those groups we have placed some technicians. For example: IT Group 1. john M 2. Maria K 3. George A We have created some business rules like the following: If a ticket arrives that has X for Category and Y as Subcategory should be placed in Group : IT Group. Then we have selected the option where the technicians who belong to the group can be notified with
Update the old tickets ???
May I update the Old Tickets? I need set the site and this is null in the old tickets. Thanks a lot ! BR.
state unknown interface
hi my server is turn off and when turn on, netflow to analyzer 6 already was not receiving flows of the equipment that normally receive. in the interfaces of the equipment in netflow they appear to me the state unknown. already stops and to run the service of netflow but he follows equal .somebody can know that this happening, or say the solution to me to this problem. The SO win2003
netflow to mssql 2000/sql reporting services
hi there i would like to move my netflow DB over to MSSQL 2000 so that i can start running reports from there for ourIT Operational dashboard and quarterly KPI reports, our KPI's are linked to the following adventnet software so i would like to report from a single point with a custom report: 1. Servicedesk SLA's, calls closed, SLA breached, Assets, licencing etc 2. netflow related usage reports 3. opmanager related reports. what i would like to know is how to move the netflow DB over to MS
NFA 7.5 HTTP 500 error
HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.Locale.toLowerCase(Unknown Source)
java.util.Locale.convertOldISOCodes(Unknown Source)
java.util.Locale.<init>(Unknown Source)
java.util.Locale.<init>(Unknown Source)
com.adventnet.netflow.beans.ReportDetailsBean.<init>(ReportDetailsBean.java:95)
org.apache.jsp.jspui.runTime_jsp._jspService(runTime_jsp.java:95)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.netflow.utils.EncodingFilter.doFilter(EncodingFilter.java:45)
Authentication thru AD
Hi, Since we are maintaining so many passwords, would it be possible to integrate authentication thru active directory? TAGORE
Ticket created date
Can i give permission to my support rep to edit or change the request ticket created date and how?
Documentation problem. What does "MaxUsed" mean?
Using ServiceDesk Plus 7.5. Looking at a scanned software item there is a graph on the right with three columns, "Purchased", "Installed" and "MaxUsed". The first two are obvious, but don't know what "MaxUsed" represents. I can't find the definition in the documentation or online. What does "MaxUsed" indicate? Improved documentation would be very welcome.
SDP 7.5 vs SDP MSP edition
I see Servicedesk plus MSP edition (Beta) is now available for download ? What is the difference between SDP MSP (Beta) and SDP 7.5 Cheers, Clay.
Task order?
Is there a way to reset/change task order when adding additional tasks to a request template? Let's say that I forgot to add a task, or that a new task needs to be added. I would help GREATLY if we could change the order of the tasks being shown in a request. This wuld allow a technician to perform all of the tasks in the order specified.
No data shown in Dashboard
Hi guys, even when the data collection parameters seems to bee okay (look at picture) the dashboard shows 'No Data Available'. The same happens at the reports. Can i see somewhere, what goes wrong? Or is it a question of time before data will be shown? Thanks a lot Albae
Request Asset set to NONE
Right now we have an issue where each time a user submits an email request, the request is created in the system with the requester's first asset attached to the request. As you see in this screenshot: We would like it for the Asset to be set to NONE as a default as we use it to attribute requests that are specific to an asset. Is there a way to do this now? Thanks.
Upgraded to 8007 - "Your license doesn't support the Realtime Traffic Widget"
Do I really need to purchase a license for this feature?
OP Manager Languages
Hi everyone, I know when you initially install OP Manager you can chose the language. However after it's installed, is there anyway to select the language, or have language preferences? Like in service desk you can click "Personalize" and select your language. Op Manager doesn't have that option under "Personalize". Reason is here in the US we are using OP manager, but we're about to start monitoring some of our overseas equipment with our German office. We would like the technicians there to also
Import Sites from CSV
Hi, I am trialling SDP for our Service Desk team; going through setting it up and seeing what we can and cannot do. Importing from AD for machines and users is working well for me but I am dubious about setting up our sites. We have over 500 sites in our organisation which would need importing into the SDP database and I do not relish doing them all by hand. I can't see an obvious method but is there a way to import sites using a csv file? Thanks in advance.
how do I create backups?
I can't seem to find a way to backup support center plus the same way we backup our instance of service desk plus. Am I missing something in the menu? thanks, Justin
ServiceDesk start failure after 7022 migration
hi, We are currently running version 6015 with a MS SQL 2000 (with latest service packs) backend. I have tried migrating from 6015 to version 7000 and all is working fine. When I try migrating from 7000 to version 7022, ServiceDesk splash screen appears and the message bar goes through to "Application Layer Started" but then continues to load with dots eventually replacing the message bar area (the blue loading status bar does not get to the end of the splash screen window). I do not see any errors
SD+ 7505: API Exposure
7505: "API is exposed in order to add request into ServiceDesk Plus. API can be used to receive (and share) data with other applications. As initial cut, we are supporting to create, update, delete requests, add notes to request and to get request details through Http form submission. ie. user can create a new request through web form submission (other than the new request form supported by SDP client). Similarly user can perform update request, delete request, adding notes to request through http
Credential Problem and Feature Request - HELP
How about under quick configuration wizard adding: Remove Performance monitors to several devices(SNMP, WMI and CLI) Remove credential from devices As for the credential problem - I don't know for sure but either one of our domain admins changed the OpManager windows password (unlikely) or the credentials defined in OpManager became corrupt and we have a log analysis tool that began reporting/alarming on failed logon attempts to various windows servers so rather than going through each server individually
Assets section
In assets section I try to change information about tha asset. When I assign the workstation or any other hardware asset to my Site, I receive the success massage, but nothing changes. I don't want to assign the asset to department but the person. How can I do it? I HAVE to assign hardware to users not to departments. HELP!!!
Windows host type...
Hello everybody, I have a problem with "EventLog Analyzer" build 5000 (License Type : Professional) installed in a linux box (Debian Lenny) without X server. When I try to add a host, in I have no "Windows" in "Host Type" menu (only Unix/Linux, Cisco Device, Syslog Device), so no option for windows credentials. Has anyone such a situation? thank you.
Restore on linux from windows results in inlineimages not being restored correctly
Hi We're migrating our SupportCenter solution from windows to linux. After a restore of the data on the new platform all inlineimages and attachments are restored as files in the SupportCenter folder named inlineimages\workorder\<number>\<filename> instead of being restored in the correct folder (inlineimages). It seems the restore procedure is unable to 'translate' the windows \ to / in the linux environment. Please advise. regards, Niels Skytte Informi GIS
Matrix report on request custom field help
I've created a custom field in the Requests module called Downtime. I need a Matix report whose columns are months and only two rows are Occurances and Sum of Downtime. Something like this: I would identify occurances WHERE UDF_LONG1 IS NOT NULL. I also want to have the option to filter this by Department, but that is a simple filter on any report so I am not too worried about that part. Is there any way to make a report like this in SDP? Thanks in advance!
Ever a solution to 1:1 category:technician assignments?
A week or two ago, I mentioned that for all the categories we have, we need to be able to assign something from a category to more than 1 tech. right now, if you look at categories, you can only assign 1 tech per category. Was there ever a solution proposed for being able to assign it to a queue, where many technicians could get the mail on it? Justin
A mail to a closed request sets the request to open status
When a contact sends a reply mail to an issue that was already closed, support center plus merges that mail with the issue and sets the issue status as 'open'. This causes problems because then the issue will usually end up as being overdue. How can we stop the changing of the status of closed issue to open?
Requesters select the priority?
Hi all, Sorry if I am being blonde, but I cannot see the option anywhere. Is it possible for the requester to select the priority when logging a request from the portal? Also, is it possible to automatically set email requests to a certain priority? And finally, when configuring the request templates, why can't you add fields to the requester one? Christian
display problem in "Support" screen
I tried to ServiceDesk Plus 7.5 (7507) few days, but suddenly got display problem in "Support" screen. All formted text in "Solutuon" screen also mess. I guess it might be caused by Internet Explorer, so I tried IE 6, 7 and 8.0, but same problem. It only works when I was trying with Google Chrome. Could you please help on this? Thanks!
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances Desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
Request assignment notification
Hi Jai, Would it be possible to suppress email notifications saying that a request has been assigned to you when you're the person who assigned it to yourself? I would still expect to see emails when another support rep assigned a request to me, but when I assign it to myself it seems a bit daft to receive an email telling me! I can imagine that some people use this as a means to keep track of what work they have to do, but the ability to switch this off would be great for myself and my users.
Forum credentials - staying logged in
Hi guys, This new forum can be a bit of a pain because every time you come back to the site to review or add a new post you have to sign in, even though you've ticked the "Keep me logged in" box last time you signed in! Is there anything which can be done to get this to work so that myself and everyone else doesn't keep logging things as 'Guest'? It may also help solve the problem that we're never taken directly to the forum we want when we log in. Cheers, Andy
Creating Custom CLI Grid-Style Monitors
Hi All, In OpManager's built-in CLI Monitors, say for HP-UX, the ability to show the results in a table or grid appears to exist. I would like to do the same in a custom CLI monitor where a shell script would return several rows of data that should be dsplayed and monitored, each with is own threshold and re-arm values, as well as units of measurement. I already know how to create custom CLI monitors that call scripts and return results that are parsed as per the HostResource.xml document. I
Assets
Hi all, If we assign assets to the requesters, how many assets can be shown on the request page? because I assigned more than 10 assets to one requesters, but only 8 showed up. any idea? thanks
Applying filters shows incorrect results
Hi, When we apply a filter to a report that shows traffic and protocols from and to a particular IP address, FWA seems to apply the filter to the traffic but not to the protocols. The charts for the protocols seem to be unfiltered, showing everything that went through the firewall and not just what should apply to the IP address in the filter. Does anyone else see this problem? Regards, LeRoy
Notification Rules
"Alert Technician when request is closed." Why is there no option to Alert Group when request is closed? How hard can this be?
Logo
Hi, We are trying to change our logo and when I import it, it shows up with the new logo, but it never changes on the login screen nor in the upper left hand corner. Any ideas why? Thanks, Matt
Remove an unused site from list
We have a Site listed that we would like to remove. When I try to delete it, I get "FAILURE :OLDSITE Site is being used by a module. Hence cannot delete it." Is there any way to determine where it is being used and remove that dependency. Or, is there a way to hide the Site from the dropdown menus so that it is no longer seen by the Technicians?
HTTP 200 Ok and nothing
20.05.2009 server was start, but on http browser code 200 Ok and nothing. No picture, no login,password field - blank screen, no error. I restart server, but it doesnt help. restore from backup not help. I type telnet <server_ip> 80 on command line -- GET <Enter> <Enter> it must give error, but nothing, then I type GET / HTTP/1.0 <Enter> <Enter> and give a lot of http teg. I whant to see start screen. What I do wrong?
invalid entry CRC (expected 0x5824f76 but got 0xc2850da8)
HI, to perform the restore of the backup the following error occurs to me to be? invalid entry CRC (expected 0x5824f76 but got 0xc2850da8)
How I can logon withou DomainRegistration?
I turn on "transparent logon to Servicedesk, use AD". Now AD domain not available and I doesnot login to portal. How I can login with local Administrator?
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