Request Form Additional Fields or Customizer
Is it possible to add existing logic in the system through the "Request Form Customizer"? Meaning, can I add "Sub-Accounts" to the Request Form? or In the "Request - Additional Fields, select things that already exist in the system, like Sub-Accounts?
apply a contact to more than one account?
Is this doable? we have project managers who oversee work on multiple projects and it would be nice if they could be applied to all those accounts.
Do you support the watchguard x55e and the x-core 550??
Process List quereis
Hello, I am monitoring a few devices running Gentoo Linux. OpManager is running on Centos5.3. OpManager is sending snmp queries to some of my devices every other second constantly. It looks like it is from the hostresouces mib hrSWRunTable. Any ideas on why this is constantly running in a loop? I am not monitoring any processes on my servers. An example segment 09:27:51.435355 IP <removed ip information> GetNextRequest(30) .1.3.6.1.2.1.25.5.1.1.2.13561 09:27:51.436083 IP <removed ip information>
Change MySQL DataBase to SQL 2005
Hello, I have to install OpManager 8 with MySQL DataBase but for size and perform problems, I need to change this DataBase from MySQL System to SQL 2005. How can I change it? It is possible? A lot thanks. Carlos
Fresh install of NFA 7.5 can't access SQL server?
I get this when I try to start a brand new instance of NFA 7.5. I recall having problems like this long ago running NFA on SuSe and needing to edit an XML file to change references from 'localhost' to '127.0.0.1'. This seems maybe similar, but I've been digging and can't find the place to force it to use localhost instead of the outside IP. FYI I'm evaluating OpManager and I'm seeing similar problems there. First time service startup takes longer time than usual Server is starting. This may take
Error during database restoring
There was a necessity for transition from MYSQL DB Server to MSSQL. In ServiceDesk 7508 (MYSQL) the backup copy has been made. Then the program has been completely reinstalled. During the installation was configured to connect to the new database server. ServiceDesk with the default database starts successfully, but when restoring data from a backup error occurred (see log below). ******************************************************************************** * Restore
Unable to assign technician, group, site when editing request
Hi, I have "Pick(ed) Up" various tickets in our system and the group got reset to -. I went into edit on these tickets but when I click on technician, group or site, the dropdown lists contain nothing. This happens in IE 7 and Firefox 2 and 3. Because the group is not set, various views that my team use will not see any of these tickets. The dropdown lists just say "Choose Technician", "Choose Group" etc but nothing is in the list. Regards,
Problem with Due Date Calculation
Hi, The due date calculation seems to be wrong when the timer is activated again after the original due date. Please see attached of the history for the due date calculation. Thanks, LT
Setting severity for health of MSSQL job failures
We have a massive amount of SQL jobs, some more important than others. I'd like to be able to set the severity of a failure based on individuals jobs rather than a catch all (CRITITCAL). Is this possible?
need bad help
i need to know how to reset a pass word for a friend who has locked himsef out this comp
How to get data from Cisco device to netflow analyzer server
Hallo, i would like to use Netflow Analyser, but i don't get data from the Cisco Switches. We managed and configure our Switches over the Cisco Network Assistant. We have a WS-C4510R-E Switch. I hope you can help me. MFG
Constraint violation occurred - Error Code: 8007202f
Constraint violation occurred - Error Code: 8007202f What does it mean, what is the fix and what is the cure?
at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRu nning (SDClientUtil.java: 229)
Hi, I want to migrate ServiceDesk Plus application to anthoer masine and i got the following problem: when i try to restore the AdventNet application, i mention here that the backup is made by AdventNet tools and it seems that the backup dosen't finish. The last message is: " at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRunning (SDClientUtil.java: 229) " thanks
Add notes to a task via email
Is it possible to add notes to a task via email?
network card speed
Must all of my servers have 10/100 & 100/1000 nics but AppManager is telling me they all are 10 mbits. Installation Information Host Name wne-server OS Type & Version Linux, 2.6.15-26-server Working Directory /opt/AdventNet/ME/AppManager8 Start Time Mar 18, 2009 1:55 PM Build Number 8602 Service Pack None Server Port 9090 Installation Type Standalone Load Factor 0.0
Can't monitor MSSQL 2008
I have a 2003 server with MSSQL2008 running for monitoring but i can't monitor the SQL2008. I get 80041010 - Specified class is invalid. Try running 'wmiadap /f'....
Exchange 2007
I've added a couple servers that run Exchange 2007, but OpManager doesn't apply any Exchange monitoring templates for that server (Like AD or SQL). Am I missing a step? Thanks Shaun
Populate Possible Field Values with API
Hi, We have a request that it be made possible through the API to easily update requester field values. This is because a number of our fields contain information like version numbers that can change even on a daily basis and would be great to have a script run each day that could talk to the sd api and populate with the new list. Regards,
JMX attributes value fileds should display all the value and not a fixed number of chars
JMX attributes value fileds should display all the string and not a fixed number of chars.
Web Usage Reports
Is there a way to make a report to show web site visited by an individual? Also a report on bandwidth sage over all would be awsome to have as well. Thanks
Health column in custom monitors
Hi, is there a way to force health column in custom monitors? I tried tu put an health column in my tab with differents values (0, 1, true ...) but it's not working. Regards, Rémi
mangement server cpu stays high after upgrade
We upgraded to sp 6.10 the other day & since then the CPU on our management server climbs to 99% until we restart the service. Task manager shows java to be the issue. At that level the App Manager site is inaccessible and the reports don't run. I ran repairdb and optimizedb. We're on Windows 2003 sp2. The managed servers don't seem to be having a problem.
Error creating Web Service Monitor
Hello: We try creating a Web Services Monitor, but, always, we have de same error: "Problem while accessing the WSDL URL. Check if the WSDL URL is accessible or the UserName and Password is correct : java.io.IOException: ERROR: Missing element inFault "Exception" in operation "Exception", in binding getVersion" The web services is developed and deployed with axis2 and it don´t use any user/password Can you help us to resolve this problem? Thank you.
JMX Agent
Hello, do you still sell your product JMX Agent? if not, is there any alternative to it? Best regards
The site text box is not still editable in last servicepack
Hi dear customer support FYI, please note that the new update has still problem on edit properties of SITE text box on default request template that is not editable.also when I try to add two rule to the mail spam filter, it could not perforem it correctly. for example I can not add a SENDER IS rule when I have SENDER DOESNT CONTAIN criteria. please check and advise customers Thnks and Best Regards
Error during the scanning
Hi I have 243 teams and a single scan, where hosts the application, when you want to scan any of the other 242 sends an error stating that the DCOM on the machine is not enabled. And the following procedure was carried out and there was no result. 1. Go to Start programs and run "dcomcnfg". 2. On the Component Services window, double click on the Component Services. 3. Right click on "My Computer" and select properties. 4. Select "Default Properties". Ensure "Enable Distributed COM
Problems after conversion to MSSQL
We currently use build 7011 and a live and test system. Currently our live system uses MySql but we want to convert it to MSSQL. The test system was created for the purpose of testing the DBconversion. I installed our current build under MySql, restored the backup and everything was working perfectly (i did have to edit the restoredata.bat file to exclude the wordoccurences table using the "-Dsdp.restore.error.ignoretables=wordoccurrences" command, to resolve a different issue where the requests
Product Merging
We are currently evaluating the Netflow product and like both the Professional and Enterprise versions. We like the Professional version for the billing portion and the we like the Enterprise version for the ability to deploy numerous collectors. Will there be a time in the near future that these 2 will be merged to allow these features? Thanks
How to get data from Cisco device to netflow analyzer !!!!
Hallo, i need HELP!!! i would like to use the Netflow Analyser, but i don't get data to netflow from my Cisco Switches. I don't know how to configure my switch. We managed and configure our switches over the cisco network assistant. We use a Cisco WS-C4510R-E Switch I hope everyone can help me MFG
getting historical
Hi, our customer wants to make to display only the window of the historical data from outside of the AppManager. If I catch the link of the seven day icon from the monitor's web page and put it to my own html page when I click on the link AppManager wants me to authenticate first. Is there any solution to authenticate in a hidden way or access this window without authentication? (We can access the availability status through the JSON streams as the jsonsample.html shows and authentication is not
Ongoing "Interface with this IP already exists" issue
Running opmanager build 8007 on RHEL 5x As a database developer, I cant imagine any other reason for these repeated database corruption issues when deleting/adding devices, other than an improperly designed database. Anyway, cant add a new device which was supposed to have been removed previously. Have also run the RemoveDB script and restarted and rebooted. No effect. Noticed someone has now posted the manual prcoess by deleting in the db which I prefer anyway, but I guess since the post and the
Billing
We are providing billing to different departments and have several Internet links. We would like to run reports based on Networks on each of these interfaces. For example: on gig1, 192.168.1.0/24 transferred 50gb of data over X amount of time also on gig1, 192.168.200.0/25 transferred 10gb of data over X amount of time. Is this possible? I see where you can setup billing, but I cannot figure out how to run these reports manually or how to view aggregate bandwidth consumption on a particular interface
Extract of categories etc from SD+
Can I extract a list of my current, Category>>Sub category>Item say to Excel, I would like to be able to do this so I can use the same template/list for further installations in other countries I am implementing into for the same company? Hope someone can assist, and hope this makes sense?
Changing notes
Hi, if i create a note as private and later change it to public , it changes the creation date therefore messes up the sequence . Do you call this a Bug or a "Design Feature" Thanks
Attachments in solutions are not populated Resolution
When using the Search Solution option in the Resolution area, if there is an attachment within a solution that you choose to populate the Resolution, the attachment does not appear in the Resolution area. Anyone have any idea why this is happening and how it can be fixed? Mandy
Escalation by status
Hi was wondering if there is the ability to escalate on sla based on a custom status? We use complete as a closed status but now all tickets are being escalated as we do not mark tickets as closed. Anyway to add a filter to the escalation where we could select status in the dropdown and that way we could state where status not equal to "complete"? Thanks Bubbles
New Assets replace others
Hello, I'm trying ServiceDesk Plus 7.5 Version : 7.5.0 Build Number : 7508 I have a problem when discover assets from Active Directory. Multiple assets replace others Thanks for your help.
ServiceDesk Plus MSP Beta lack of features
Shouldn't this product be called SupportCenter Plus MSP? Where are the ITIL features that are in ServiceDesk Plus? Because the main difference that I see between SupportCenter Plus and ServiceDesk Plus is the ITIL features in ServiceDesk Plus which is missing in ServiceDesk Plus MSP Dennis
Cannot view requests
Every time we try to click on the request title to open and edit the request, the page refreshes and the request never opens... any ideas??
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