cannot add HP Procurve switch
Hi, We are using Opmanager 9 with Windows 2008R2, so far we have added number of routers and servers without any issue. Now when I am trying to add HP Procurve switch, it say device successfully added but I can't find the device I tried all the possible ways to added but in vain. I have many times verified my SNMPv3 credentials, even with the snmp tester from the Opmanager server and snmp tester successfully test snmp to the switch. Please help to resolve the issue. Regards, Ali.
Request Technician, Fault Location, Group and Affected Person Table.
Can anyone say in which Table or Tables I can find the Technician, Fault Location, Group and Affected Person associated with a Request. I need these to display on a customized report. Thanks. SP
Reports of Tasks
Reports should be able to report on tasks, not just on service requests
Integrate OpManager with ServiceDesk Plus
Good day! Please, help me with this integration. Cant say OpManager eat data about ServiceDesk Plus OpManager - 9100 ServiceDesk Plus - 8.0.0 build 8022 What I doing wrong? ip correct, port correct (i have telnet on it from OpManager) http Authentication Details: which login i have to use? Trying AD and local (administrator, administrator) - no effect! Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high email settings: from ServiceDesk
Stored Credentials
Are the credentials provided either in the Global Parameters or the "use the below credential for the device" stored in the database in an encrypted level? What table and field? If encrypted, what is used. We need to identify the security risk of accounts given such priveledges and potential of obtaining said credientals.
Since upgrading to SD+ build 8107 mail fetching time is incorrect
Hi Since I upgraded to SD+ build 8107 my mail fetching time is showing as BST and not GMT. I am now running build 8109, as I found that there was an update available yesterday and thought this may resolve the issue. I have run through tzupdater process and still I am having the same issue. This is causing mails not being automatically read in to SD+. Many thanks
Search in PMP
When using search the results are handled differently then when just looking in the resources or groups. For example, I have one resource with almost 1,000 entries. This is pretty time-consuming to go through to find that one entry I'm interested in. Fortunately, the search in PMP is pretty good. However, I can't do something simple like delete that entry from the results in search. Why are search results handled differently than just going through the resources manually? Wouldn't it be a good
Updating Java
Hello, Our current version of Password Manager Pro is running Java 1.6.0.29. I would like to update it to version 1.6.0.33. I am required to update Java as it is our companies security policy...and since there is a java update released every month due to security vulnerabilities, I need to catch up on this application. Is there a process that is documented to do this? Since Java is installed in a non standard location (C:\Program Files (x86)\PMP\JRE) upgrading it an pointing to that non standard
Notification template in Problem not work
In the Problems can not be inserted template notification. In the Changes correctly. Or am I doing something wrong? In Problem: In Change:
Automatic Intelligent Request and Task Assigning
Assigning of requests and tasks based on options selected in custom fields (e.g. if country is ‘UK’ service request goes to UK team, otherwise it goes to international team)
VMware DPM
Hi there, I plan to use the VMware fonction Distributed Power Management for a cluster which is monitored by Opmanager. DPM can stop a host depending of the charge on a cluster. Is there any way to avoid false positive right now without unmanage them? Do you have something on the way to improve Opmanager regarding this? Thanks, Loïc
Migration from 32 bits OpManager to 64 bits
Hello We want to migrate the OpManager 32 bits software to 64 bits software. What it the best way to do it? Any suggestions? Regards Orlando
Technician Login Error
I am having troube logging into our database as a technician. I have been able to login in the past with no problem. My "Administrator" login works fine, but at least 2 of my technicians can't login using their name/password. We've already confirmed the passwords, and logging into the correct domain. Nothing there has changed. We were using version 5010 and now on 5500 with the same issue, no change. Any clues? Thanks,
Sites OU address
Hi, In our Active Directory we filled all the addresses of our sites. I would like Manage Engine Service Desk + to fetch those information when importing requesters so that when a purshase is made I don't have to write once more those sites addresses. My following question is when a make a purshase, can I add an AD attribute so I can add a specific field like a code? Thanks in advance, Cedric
Messages by sender is recipients by sender
Having used ERP for a few days now I have been looked at the messages by sender section. From what I can see this seems to have been named wrong. What it actually shows is the number of recipients that a person has sent emails to. So if they send one message to 500 people it shows that they have sent 500 messages. Although a useful metric it is misleading. I'd like to be able to see the number of individual messages sent as well as number of recipients that have been sent to Michael
form designer
Good evening. Is it possible to develop a form designer to be able to create such a form as in the attached file. I guess I'm not one who needs this form, your product would be more in demand if we could develop such a form. Thank you for help. Hello you did not answer me, can you make this form or not? We bought license and my managers ask me to make this form. Can you help? Thanks.
OpUtils Switch Port mapper. Change the Switch Name.
Is it me. Or is it impossible to change the "Switch Name" of a switch in switch port mapper?
Problems Reports Inventary
Gentlemen, I have problems generating an inventory report as to create a Tabular Report / List Viewwhen generating the report indicate the following "Data not available for the selectedperiod.Please select a different period" and which is not correct because this report shall not request a date or a period I'm working with OpManager Build Number 9 9101 Please your help as it is for our client this report Claudio Leiva
Unable to fetch CRM accounts & contacts
I'm trying to fetch Contacts and Accounts from Zoho CRM to the Support Center using the token generated in CRM and it doesn't able to retrieve the infomration. I used Username & password of a person who creates account in CRM but still the same results. What should I do?
Can´t select Category Field in Firefox
Can´t select Category Field in Firefox. We was informed that this bug was fixed in recent 8 release. But wasn´t. See attached the issue. Best Regards, Obs.: This issue does not occurs in IE or Chrome. Request ID :##6654763## (obs.: I sent a reply to last E-mail about this issue, reporting that the bug was not fixed, and I received a new ticket number: ##6669915##)
Enable multiple Core monitoring for non-Windows Server
Hi, Is there anyone can help to enable multiple cpu cores monitoring for non-windows server i.e Sun / Linux. I believe the function is available for Windows through WMI service. Appreciate your guys advice. Thanks
Why IP ?
Im managing a company using Desktop Central and was wondering if there will be any support using just a hostname in the future and port number rather than IP also because i manage from a dynamic IP which could change so supporting a hostname only option to talk client to server would be extremely beneficial.
No Remote Screen Displays in Desktop Central Remote Tool
I am using Desktop Central build no:80029. I have updated my agents. PROBLEM: When I am using the Remote Control tool, I never see any client desktop image appearing. Everything seems to work properly. Even no error messages. This is what I experience when opening Desktop Central in a IE browser. 1) From the Tools tab I select Remote Control 2) I select the client I want to connect to and click on Connect. 3) I see the Reason to Connect Window indicating the client I selected to connect
Licence Management
I've started to use the Licence Management function of Desktop Central today but finding it very cumbersome to use. One issue I've come across is that the software is specific to build versions. For example I'm trying to enter in the correct number of licences for Microsoft Project Professional 2002 but Desktop Central has two items listed for Microsoft Project Professional 2002 - one build 10.0.2915.0 and one build 10.0.8326.0 so i dont know which licence applies to which without manually grouping
Permission Management of local groups
When I try to create a Permissions Management configuration, how so I select local computer security groups? When I click the "Select Group" button it pops up a window where I can search for the security group I want. However, all it shows me are Domain groups. I need to add permissions for the LOCAL administrator group to a folder. Any ideas? Thanks! ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
One view of tasks and requests
There should be one screen that shows all requests and tasks, with tasks visible and clearly nested within their service request
Tasks Status Changes Automatically
Tasks should be set to be ‘on hold’ until pre-requisite tasks are all completed, then automatically set to be ‘Open’, and the task owner then receives notification.
Tasks should be able to have SLAs
SLAs assigned to tasks
Unable to fetch emails/tickets to SD+
I am unable to fetch emails/tickets to SD+ console... please find the error below. the user's inbox is working fine.. i can view the emails inside inbox and also i can send. but when i am creating a ticket via outlook am not getting ticket in SD+ console. the build version is 8109 please help me...
Patch ID 10428 Mis-Reporting
We still have issues over 60 machines with Patch ID 10428 The initial problem was that the patch was always showing that it needed to be installed, even after being installed. A call was logged on Fri 29th June and on Monday 02 July we were asked to decline the patch while a fix was prepared. On Tue 03 July we got an email to say that the problem was fixed and requesting we update the patch DB and rescan the machines. We tried this but now have a strange problem where the list of Highly Vulnerable
rough estimate of patch repository and database size?
Hello. I'm getting ready to install DC8 into production and was wondering what the typical size of the patch repository is after about six months to a year. My WSUS repository has been at around 45 gigs for a long time. I realize that I can delete older patches. Also, how about the database size? We will have about 200 devices to support. Thanks in advance, David
Importing accounts from zoho crm
I am logging in as an account manager.I am not able to see the different accounts and contacts that are related.All my accounts are in ZOHO CRM.Is there any way in which I can import all my accounts from zoho CRM.
Backup Failed
Dear Sir, I appreciate your help regarding a fix for the following error message which appears on performing backup, by executing the script at the path: C:\ManageEngine\ServiceDesk\bin\backUpData.bat Starting.... 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to set the standAlone param as : true 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to reset rootDir using server.dir 04/07/2012
Performance Monitors on IBM server
Hello , Please my CPU ,Disk and Memory Utilisation performance monitor is not coming up on Opmanager.Please assist
Displaying "userPrincipalName" of group members
Hi, I am new to ADManagerPlus, I am trying to create a report of members in groups so that the members names are listed as their logon name (userPrincipalName) rather than their display names. The report must list the group name and then list the users in that group, not just a list of users for the selected groups. Any advice would be greateful. Thanks Darren
Script to prune backup files
I take daily backups of the ServiceDesk database, which have grown fairly large. If I don't pay close attention, these backups can fill the drive and stop running. To fix this, I wrote a vbs script that removes any backup files older than a set number of days. However, when I run this the backup scheduling wizard in the admin console still shows the files that were deleted, and marks them as "File Not Found". Obviously, these file names are being kept somewhere in the database or a config file.
Schedule Reports
what roles are required to give technican permission to Schedule Reports and view the scheduled report. currently we use our admin account.
QUERY TO OBTAIN MONITOR RAW DATA FURTHER JUST STANDARD 6 HOURS.
Hello i want to be able to recollate monitor RAW DATA far beyond just 6 hours (default maximum detail time) Is there any way to achieve this? I´m polling just PING command type monitors to a 5 min polling interval, APP MGR v 10 just allow me to consult 6 last hours so i want a query or someting in order to increase this information gather,. Thank you so much.
Migrating from Java 6 to Java 7
We have the majority of our users on Java 6 Update 3x. However we want to move users to Java 7 (latest Update 5). What is the way to do this? I can't seem to find one. It doesn't appear that machines will automatically update to Java 7, nor does there seem to be a way to "remove" and "replace" the different versions of Java. Any suggestion on how to handle this? Thanks!
Sending notification failed
Hi getting error message "Sending notification failed" when i am reply the request Exchange server 2007 SDP 7.5.0
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