Is There a Preferred Order to Add Hosts or Guest VMs?
We have a rather large list of VM servers we need to add to OpManager. The VM admin person is so busy he is taking quite a while to add the hosts to OpManager, so we are wondering if there is any problem with adding the VMs now--prior to their hosts being added? We want the VMs to show as 'Virtual Devices' in our reports, etc. distinguished from physical devices. Thanks, sd
Failed Upgrade MSSQL
I have created a copy of the service desk server so I can test the migration process from MySQL to MSSQL. We are running MESD Plus - MSP which currently runs MYSQL version 4.1.18. I have installed MSSQL Express 2008 R2 on a Server 2003 virtual. This all went fine and I followed the instructions from the How do I convert the database from MYSQL to MSSQL question from the following link: http://www.manageengine.com/products/service-desk-msp/faq-general-modules.html#database1 This all appeared to go
Populate "Assigned to User" field via login script
Is it possible to populate what user a workstation is assigned to (and change from In Store, to In Use) via login script? Or is there anyway to do it that does not involve adding this data manually?
Problem in Configuring Software Repository
Dear all There is a problem that I have. I have Installed agent in all of the computers which have joined to the Domain. I want to create a package to Install a software on computers. As i have to first configure the software repository In "Software Development Tab-->Network Share--> Create Type: choose an Existing Share--> Browse" I can see my Domain Name but while I click on the +beside it to list my computers under it, it gives me a message which is "The list of servers for this work group is
desktop central with SD+
hello i configured sd+ to collect data for workstations from the desktop central agent, but it's not giving the complete information about the workstation like : state asset tag serial number barcode part no user account (system details) so how can i have what i want ?
Next SDP Release question - Bar code?
bar code support for Assets How exactly it works? Is this means it works with bar code reader? Thank you in advance. SC Jung
Text Problem after upgrade to 80035
My problem after upgraded to 80053 the text column in the inventory tab Go to page 1 2 1 - 500 of 899 25 50 75 100 200 300 400 500 dc.inv.views.common.checkbox_column Computer Name dc.inv.views.common.Domain dc.inv.views.common.Last_Successful_Scan Last Scan dc.inv.views.common.Scan_Status dc.inv.views.common.Re
IT assetdata not being sent to service desk
Hi, I configured desktop central integration with servicedesk 8 to send IT asset data, everything is configured correctly but nothing is being sent to servicedesk. I have latest version of the two softwares.
Software Deployment under user's context
Hi, Is it possible to deploy a software or execute a script using the logged user's session? Thanks Sutha
Wallpaper in different sizes
In our network there are a lot of different screensizes. We built a wallpaper in different sizes. Is it possible to create (custom/dynamic) groups by screensize, zo that I can push the right wallpaper to the right user?
Error while installing manage engine desktop central 8
Hi.. I am trying to install manage engine desktop central 8 on my work PC. But after accepting the license agreement and continuing with the default port it gives me an error as follows, Component : sourceComponent file group : sourceFiles file: cannot create a file when that file already exists this error comes when the setup is at 2% and the path shown is c:\...\setup.inx after which the setup stops. any solution ???
Defult asset selection to All Assets rather then Assets owned by user
Is it possible to have SDP defult to [All Assets] when selecting an asset for a new ticket, currently it defults to[ Assets owned by User]
WMI Performance counter, can I add DB2 counters to monitior?
I am thinking to use OpManager9.0 for my customer. I wonder if I can monitor DB2 performance monitor on Windows 2008 R2 servers. ( Windows perfmon counter "DB2- free percentage of a table space" etc. ) Here's my Question. Can I add any performance counters using [add WMI monitor]? Or It is possible for specific counters? such as Exchange or MSSQL...
New ServiceDesk Beta version Request
Hi SDP Support Team, If you have a beta version, could you e-mail me? email: koys@tmn.co.kr Thank you in advance.
Actve Directory Scan - Map OUs to Sites?
Can I perform a AD scan where it configures the workstations discovered in different OUs to their corresponding site? Speaking with other techs at other customers sites they have said the only reliable way to get accurate info and not end up with unassigned machines and rubbish data is to run the startup agent thing on each PC. What's the better way to do it? Should the AD scan work fine for a company that's 8 sites, 150 PCs, 15 Servers?
Is there anyway to stop linkdown traps on selected switch interfaces?
Hi, I am using OpManager (build 9101) to monitor out network environment and would like to be able to monitor the link status of some interfaces on our switches but not others. I have used the 'Configure Ports' function to unmanage switch interfaces which I would not like traps to generate alarms for but I am still getting alarms for some of these interfaces: 'The LinkDown trap is received from WALNWS002.The trap details are as follows , ifIndex.89: 89 , ifAdminStatus.89: down , ifOperStatus.89:
add fielder database mssql
Hello, must include a field in my form. this field must contain data that is in a database mssql. I find no way to do this.
Service catalog workflow approvers
Hi Team. 1) Is it possible to choose approvers depending on user answers in resources? For examle user made request for new computer. He choosed laptop from drop-down list in resources(pc, laptop). Can system automatically send e-mail to laptop-approver 2) Is it possible to choose approvers depending on requester relationships? May be there is any scripts that can help? I know only about $Dept_Head$ feature 3) Is it possible for users to choose more than one stage of approve? For example user choose
Is there any way to configure alerts to repeat until cleared?
A concern has been brought up in my department regarding missed alerts. Is there any way to configure OpManager to keep reissuing alerts until they are aknowledged, cleared or deleted? Thanks, Rob
Unaccounted for source and destinations below 2 hours
Hi, we have netflow proffessional 9.0 but as soon as we upgraded the capability to see the data less than 2 hours is lost.everything comes as unaccounted. if we increase the window more than 2 hours then it shows the data. is this a bug?
Asset Management and Product Type Problem
We are having issues with moving scanned assets into new Product Type catagories that we have created to help us further detail how many of what endpoint device we have. When a initial scan is performed on a desktop, laptop, etc, it is initially placed in the IT Asset Type called workstation. All of that assets information is also there and it allows us to rescan manually whenever we want. Since our workstation list was growing to hundreds of systems, we wanted to further differenciate the type
Free Edition Limits
What are the limits on the free edition of DeviceExpert? How many devices can be managed? The License Agreement said up to 10 but I've seen some stuff in searches say only 2.
Issue with long term SLA
There are SLA's that we have initiated for future type requests.. requests that will not see completion until 30 days. The rules and the criteria has been set and the issue should be resolved within 30 days. In this case level 1 escalation is the ticket is not resolved occurs 10 days after. and the second level occurs 20 days after...these two seem to work fine. the third level is set to 30 days after and for some reason, it always fires early, 18 days after ticket created not even after SLA was
Can we remove solutions tab
Hi i want to know whether i can remove the Solutions tab from Requester View? thanks muja
iPhone App - 401 error
Hi, My collegues wanted to use SC+ with their iPhones. So they downloaded the app and I upgraded the application to 7910. Now when they try to logon they keep on getting 401 errors. We use AD Authentication and have "Pass-through" enabled. Unchecking Pass-through did not work. Also creating a local account (non AD), did not solve the problem. The normal <URL>/m website does work on the mobile phones. Any idea what could be causing this?
EventLog Analyzer Free Edition on MSSQL
I installed EventLog Analyzer and after installing switched the database to MSSQL as we already have that installed and I don't see the point to running MySQL and MSSQL if I don't have to. I was a bit surprised when I logged into the program and saw an error box which said "Your current license doesn't allow use of MSSQL database. Please use MySQL as database." Is this a mistake? According to your FAQ there is no difference between the free and professional edition with respect to features or functionality.
Upgrade OpUtils 5 to OpUtils 6
Is it possible to export the DB version 5 and import it into 6? We are working with that now and we are planning to move into version 6, are we going to lose it all? Salutes in advance. Ing. Bessone
Interface bug when using russian language
Screenshot attached
Notify techs when an update to request is required
Is it possible to setup schedules for incidents and service requests to notify the tech an update is required or outstanding currently or processes are to contact the requestor a certain frequency depending on the sla to give them updates obviously were all human an these sometimes get forgotton i would like to setup notifications based on each sla to remind the tech to give updates till the call is resolved ihad a look at sla escalation, but this is not what iam after is it possible, if not
Login to new installation not working
Hi Guys, I have just configured a new ServiceDesk install as follows: Windows 2008 R2 SQL Server 2008 R2 SDP 8.1 The installation completes fine and SDP starts up ok, however I can't login to it. When I try and login using either the "administrator" or "guest" accounts that it specifies on the login screen, I just get an error message as follows: Username or Password is incorrect I have opened the SQL Server management tools and can see the servicedesk database and everything seems to be
Auto Login
I have an portal where users can reset their password using ADSelfService Plus. Is there a way to do a HTTP Post so users don't have to reenter credentials? I'm hoping that I can use the credentials they entered on our portal to login into ADSelfService.
Windows Agent Error in Version 6600
Hi.. When I install the Windows Agent and start it I get "IsValidCert() : Certification verification failed" in the PMPAgent.Log and also an Application Event Log Error for OPENSSL that has the line "OPENSSL_Uplink(100EB010,07): no OPENSSL_Applink" I have never been able to get the Agent to work and am looking to move into Production within the next week - Please advise... Many Thanks
User Group
Hi, I create User Group based on Sites for Service Catalog purpose. Some Users that I imported from AD have "Site" information but others just don't have any information (blank). I want to create a filter in User Group that is "Site" + is not + "Lisbon", and I want that this group to have all requester that have a value differente from Lisbon or have nothing (blank) on "Site", but this querie just don't get "blank" users... I really need to do this to use with Service Catalog SLAs.. thanks, regards,
Netflow Pro 9.1 Service will not automatically start
Our installation of Netflow Pro 9.1 won't start automatically after a server reload. We have to go into task manager, kill the 'mysql-nt.exe' process, then go into 'Services' and manually start the application. Any idea what's going on here? Thank you, Ron
AD Authentication Question
I have enabled AD authentication on my Firewall Analyzer implementation and am wondering if there is a way to default the login option to my domain login instead of "Local Authentication". I am not planning on using local authentication unless there's a problem with my AD so I really would like to not have to change the logon method everytime (plus other users have asked about this option). Thanks.
Set default domain
Is there a way to have a default domain when logging into Service Desk. We are connected to a very large HealthCare system and have have several domains that show up with our users try to log into ServiceDesk. If we could have a default domain that would help out a lot. Chris
OPmanager Agent used
Hello, I moved to the latest version of OPmanager and I'm doing some tests with agent that we can install on servers. I installed agent on a server and in Admin tab - agent it tells 1 agent installed but nothing is showed in the list. I would like also get documentation about agent what it is doing exactly. Many thanks for your support. Philippe
Failed to deleted Workstation Asset
i tried to deleted Workstation asset and i receive this errors : Same error on CLI : I have try all of this command before : delete from DomainLoginInfo where domainid =XXXXX; delete from SystemInfoDomain where domainid =XXXXX; delete from ADAuthenticationInfo where domain_id =XXXXX; delete from ActiveDirectoryInfo where domain_id =XXXXX; THIS COMMAND DOESN't WORKS delete from ADOrganizationalUnits where domainid =XXXXX; delete from domaininfo where domainid = XXXXX; delete from audithistory
Free ManageEngine SNMP MIB Browser Android application released
Dear All, We take the immense pleasure to announce the release of Free ManageEngine SNMP MIB Browser Android Tool, a tool to view the MIB data of the SNMP enabled devices, developed using WebNMS SNMP API for Android. Key Features : Support to load any MIBs and fetch MIB data. Support to fetch MIB data in any versions of SNMP(v1, v2c, v3) from agents implemented by any vendors. Separate user interface to configure agent parameters. Separate user interface to configure and view v3 user credentials
How to migrate
Dears I wonder if it's possible to take something like, data back up(not software backup), from an already installed DeviceExpert and then import the data into another installation of DeviceExpert on a new system(OS or Server). Any kind of advice or help would be appreciated Looking forward to your replies TIA Regards
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