local wmi
Hi! I'm trying to add a manual WMI counter on the OpManager server (it has other services). I get an invalid username/password. I searched this forum and found that I needed to remove the username/password for local wmi. I go the password page, remove the username and password, hit OK and then when I open it still has the username/password :) Any other way to remove it so it doesnt use credential for the local server? Will I still be able to monitor WMI counters? Thanks Nicolas
Interface Group Speed
Hello, I would like to create Interface Group but I am confused about Interface Group Speed. What is the purpose of this option? I have no idea how to set up this option.. Thanks
Multiple link Monitoring
I have several Cisco stacked switches. I am trying to create my maps with all the links but cannot create more than one link on a device. I want to monitor my primary and my failover which comes from one switch and goes to two different switches in a stacked configuration but has one IP address. I can see them in my ports but can only create on linked connection in my view.
Exception while trying to send notification to the request
Hi All, We seem to be getting a large number of entries in the system log of the following "Exception while trying to send notification to the request" Does anyone know how to troubleshoot this issue or if in fact it is actually an issue? Cheers Brett
Display cc'd email addresses
Emails sent in to update a call in SD+ with a cc'd email address, do not display the cc'd address in teh call history. Can this please be addressed? James Gander Gander Service Management IT Operations and Service Management Consultancy
Deploying Mac Agent
Hi! everybody i'm new in this forum. I have Desktop Central 8 SP1, i can't deploy the mac agent, when i tried to donwload the agent in SoM the zip file that download is empty. Can anyone tell me what i have to do? Thanks for all.
Requestor Fields and Template Customization
I am able to modify and customize the Incident Fields. I am not able to do this with the requestor fields. What am I missing, or is this field not turned on?
How to delete archive data
Hi, I want to remove all the Archive Dara each created through Service Desk Plus. I referred to the instalaltion directory--> archive and removed all the archive data but they are still in the archived data list in the service desk how can I remove them completely ? Regards
Merged Request - Requester Permissions to View
Hi Support, I have had an issue arise where a two requests with different requesters have been merged. When the requester of the 'Child' request tries to access this request via the Self Service Portal, they receive a message stating that they do not have permission to view this request. I have manage to find a similar issue on this forum where you replied the following, however as this reply is over 2 years old, I was wondering whether this issue has been fixed? Hi user, This request makes
New Exchange 2010 Mailbox Store not available for selection in ADManager
I have a new installation of ADManager Plus and I'm working on creating templates for our helpdesk to use for account creation. After I installed ADManager, I found the need to create an additional Mailbox Store which will be used specifically for account creation. However, this store is not available in ADManager Plus. Is there anything I need to do in ADManager to make this Mailbox store available? I'm able to manually assign this Mailbox store in the EMC without issue. I've migrated a couple
How to clean Help DeskAudit Report informations?
Hi, I have AD Manager Plus Standart version 5.2.0 build 5240 need to clear the information that appears on the tab audit reports. it is possible? Regards.
Clear records of the audit report?
It would be possible to clear the records of the audit report AdManager Plus 5.4.0 build 5240, I performed some tests and would like to get these records.
Windows 2012 and NLB
Hi! first I wanted to know if there was any tempalte updates for Windows 2012. Has anyone tried to create a workflow or similar to monitor a website and if it not up than to send some kind of command to take that server out of the windows network load balancer? I cannot find a tool to do this. Nicolas
Enable Communications with CSV possible?
Hi ADM+ Team: I have users created with a template and just realized that you could enable communications (LCS/OCS Attributes). However, I already have a large number of users that do no have it enabled and was wondering if I could create a CSV file of the users and enable communications, select LCS/OCS server, and specifiy the sip? If so, what would be the attribute names and how would the CSV file look? Thanks.
Preventive Maintenance Tasks
Would it be possible to allow regular technicians to have acess to the Preventive Maintenance Tasks section without having to give them the SDAdmin role?
RapidSSL/Geotrust Wildcard Certificate
I have a RappidSSL Wilcard certificate authorised by Geortust. I have the option to download these files: domain_edu(pkcs7).p7s domain_edu_apache(apache bundle).crt domain_edu_ee(X509).crt domain_edu_i1(Certificate_Issuer_Bundle).crt domain_edu_plesk(plesk_bundle).crt I have followed the steps to create a keystore with both the domain_edu_ee(X509).crt and domain_edu_i1(Certificate_Issuer_Bundle).crt but every time I create the keypass then start the service I get a "Internet Explorer cannot display
How to reset user account that forgot security question
How to reset user account that forgot security question?
Netflow configuration on Cisco VSS switches
Good morning, What would be the ideal netflow configuration to apply to Cisco VSS switches? Both the ip flow-export and mls nde commands are deprecated and now you have to use a flow record / flow sampler / flow monitor configuration. Thanks in advance, regards, Jorge.
errors in loading MIBs
1. ENTITY-MIB-V1SMI.my ; 2. ENTITY-MIB.my ; 3. ISDN-MIB-V1SMI.my 4. ISDN-MIB.my 5. CISCO-RTTMON-MIB.my The first four MIBs are giving me a page on which written error! while the last one give me the page on which writter SNMP Trap Processor Info IMPORT failed: Could not find the file: C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/Q-BRIDGE-MIB
hrProcessorLoad value of 0
hrProcessorLoad.100:0 hrProcessorLoad.101:0 hrProcessorLoad.102:0 hrProcessorLoad.103:0 When using the OID .1.3.6.1.2.1.25.3.3.1.2 This is a linux host running the linux agent Any advice or help is greatly appreciated.
Anyone else seeing Windows 7 systems appearing to be non responsive with a black screen and blue rotating cursor?
We were experiencing this issue on many, but curiously not all, of our Windows systems both Windows 7 and XP. Additional indications: When CTRL+ALT+DELETE was pressed in an attempt to bring up the Task Manager so Resource Monitor could be started, following a lenghty delay, an error message would pop up stating "Failure to display security and shut down options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch."
Desktop Central
My Computer Freezes after Installing Desktop Central server PC Configuration Processor : 3.4 Ghz RAM : 4 GB
Getting "Incorrect Function" Remark
I am getting "Incorrect Function" Remark whenever trying to install the Nokia_Suite_webinstaller_ALL.exe I copy the file to the pc. it's stars running but when then it stops. When I launch the install file that is copied from the server to the pc, then it works fine. The strange thing is that when I run a local then during setup a small screen is show with the logo of Nokia. here is the command line I use "Nokia_Suite_webinstaller_ALL.exe" /SILENT="1" /DISABLEOPTIONS="CD" /D="AUTORUN" /D="ISCHECKFORPRODUCTUPDATES"
Add Field
can i add the Field Select Approvers in the incident templates as i added it successfully in the Service Catalog? Best Regrds
Windows authentication prompt appearing when opening SDP webpage
Hi guys, I'm very new to ServiceDesk Plus and have been asked to take a look at an issue that we are having whilst the standard support guy is away. As such consider that I have little to no experience with ServiceDesk Plus. An issue started last week which prompts the user with a Windows username and password box when trying to get to the Service Desk Plus website. Once the user has authenticated (3 times), or if the user clicks Cancel, it progresses to the ServiceDesk Plus website which signs
Close Notification
Is there a way to exclude a close notification from being sent from a specific support group?
Remote Control fit
Hi guys, i don't know if it's a bug, sometimes when i use remote control the desktop isn't correctly resized or the fonts and icons are too large. Often this problem makes remote session unusable. Is it possibile to fit the remote desktop to my desktop resolution? And How Can I do it? I use SDP on IT360 system. Regards Stefano
Windows 2008 WMI Access Denied
When trying to setup OpManager to monitor a Windows Server 2008 in our DMZ, it keeps coming back with an access denied. I can used WBEMTEST to connect to the target server - confirming that the target server is configured properly and that no firewalls are blocking anything. I can also run the cpu.vbs script in \conf\application\scripts and get a valid connection. I can run the list_services.vbs script and get the list of services. But, I can't get OpManager to connect using WMI. Any ideas
Netflow traffic different with interface router
I used v8.6 with cisco 7609. interface that enabled netflow has traffic about 700 Mbps but netflow analyzer seen 125 kbps. Why ? Thank you very much.
Search not returning results
I am struggling to get the search facility for assets to work any longer. We used to be able to type a persons name into teh search box or part of thier name and as long as choose ASSET or WORKSTATION we got back the items assigned to them. With recent releases this functionality appears to have been failing more often than working and now with 8114 I am struggling to get any items returned. For instance if an Item is assigned to Peter.Smith i used to be able to type in pete and get back all
Further explanation needed for Waiting Update
Would someone please elaborate on the purpose of the Waiting Update heading on the requestor home screen? I read in the online documentation but it doesnt quite explain how a requestor becomes an editor. How is the Waiting Update lise populated? What is done on the technician side to put a request in the status of Waiting Update? Why would this happen? If a technician had a question, wouldnt they just "reply" to the requestor from the requests itself? Thanks
Need your input: SDP 8100 best practices
Hello, I am in the process of planning our implementation of SDP 8100 from 8027. I would like to get your input on how you've handled things like implementing the Service Catalog, keeping service requests and incidents separate or not, utilizing the different request service categories, etc. Any input is greatly appreciated. For example, here is the direction we are heading. I would like to know that you think. We will be implementing the service catalog for the first time. Basically, each category
SMS phone not working after move to version 8002
Hi, I had previously version 7205. The installation is on W2k3 (virtual machine on VMware Infrastructure) using a DB on MSSQL 2005. I had a Nokia 6310 connected phisically to the COM of the host and i was able to send SMS. At some point the phone was not recognized by the OP-Manager software anymore. I was thinking to replace the OS and also to upgrate to version 8 so below the steps followed: - install a new virtual machine w2k3; - install OP-manager version 7200 pointing to MySQL - without
Processes in AppManager Showing Under Wrong PID
Hello, I have multiple, identically named processes running on a Win2008 server that I need to monitor. When I add one of them, the PID that is reflected in the Command and Args section is that of a different process running on the same Win2008 server. In fact, any process I add, all with different PIDs, all show as the same PID as another process. So, for instance, process with PID 15269 in Windows, shows as a PID of 9252 in the Command and Args line of AppManager. Consequentially, when this process
AD SelfService Plus and AD Manager Plus
Is it possible to have both of these programs running on the same machine? We previously had AD Manager Plus running on our server and installed AD SelfService Plus. Now neither one of the programs will work. Thanks
Error while importing users in LDAP for SDP 8.0
Hi, I have more than 4000 users when LDAP import to the SPD fails time out does not import although still connect to the LDAP javax.naming.CommunicationException: connection closed [Root exception is java.io.IOException: connection closed]; remaining name 'ou=People,dc=tht,dc=com' [16:18:33:218]|[10-05-2012]|[SYSOUT]|[INFO]|[24]|: here inside Login.jsp---->| [16:18:33:218]|[10-05-2012]|[com.adventnet.servicedesk.authentication.NTLMV2Filter]|[INFO]|[24]|: generateNTLMV2Script HttpServletRequest--->http://localhost/ErrorLogListView.do|
.Net Application Details Under .Net Application Monitor
Hello, Can some one guid me how i can see all my .Net Application in the .Net appication details Section under .Net Application Monitor? Please see the attachment. In the attachment you can see that none of the .Net application non my machine is visible in the Application details section regards, Haroon
problem with app manager reports
Dears. In this moment, we have problems with reports and/or statistics monitoring system breakdown “Manage Engine Application Manager”. When trying to delete a report, this reappear to update or to enter to statistics again. Also missing data is showing, for example, a machine show 533 hours 29 minutes and 20 seconds of downtime. It is totally false. Attentive to your comments. Greetings.
Custom query to list branch office
Hi, I am not an SQL expert and I need to modify the query: select InvComputer.CAPTION as 'Computer Name', InvComputer.DESCRIPTION as 'Computer Description',InvGroups.NAME as 'TeamViewer ID' from InvComputer inner join InvComponent on InvComputer.COMPUTER_ID = InvComponent.COMPUTER_ID inner join InvGroups on InvComponent.COMPONENT_ID = InvGroups.COMPONENT_ID where InvGroups.DESCRIPTION like '%TeamViewer ID%' I need to add the Branch Office to the listing. I found: BranchOfficeDetails.BRANCH_OFFICE_NAME
PatchID 12416 Logic Problem
Hi guys Not sure if anyone else has reported strange logic problems with PatchID 12416 (WindowsXP-KB2744842-x86-ENU.exe) ? I have lots of machines showing that the patch is missing so patched one of them this afternoon at 1:45 pm. The job shows status succesfull so the machine was rebooted. After rescanning the machine again though PatchID 12416 is still shown as required so i attempted to reinstall at 2:49 pm. This time the patch install failed with an error that the patch was already installed.
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