Hi Support,

 

I have had an issue arise where a two requests with different requesters have been merged. When the requester of the 'Child' request tries to access this request via the Self Service Portal, they receive a message stating that they do not have permission to view this request.

 

I have manage to find a similar issue on this forum where you replied the following, however as this reply is over 2 years old, I was wondering whether this issue has been fixed?

 

Hi user,

This request makes sense and we will look to take this in a hotfix over SDP 8.0.  When a request is merged with another request and when the requester (or technician) tries to access the merged request (with an earlier link) and if the requester has permission to view the base request, then we will open the base request.  Similarly when searching with request id of a merged request and if the user has permission, we will open the base request.

regards,
Uma..
SDP team.

ps : This issue has been assigned with issue id : SD-33106.

Thank

Gary