Alarm has cleared but sound at plasma view still running
Hello all I have problem about sound alarm at plasma view. sound alarm should generate at plasma view when it has critical. In my problem all alarm is clear but sound alarm still generate. how to solve this problem? thanks Didik P Adi
using an alternative service address in MSP
The situation: MSP version of Sd for multiple tenants. Each account has a unique service e-mail address to which service request are sent to for categrisation into the appropriate tenancy account. A customer requires that the SD system use a customer account e-mail address for ALL SD correspondence from the system. Service e-mail address for account : - ictsupport@blah.com required reply address to be: ictsupport@here.com NOT the real addresses here, but gives the general idea. Is this
Query Report sorting
I have a query that ends width 'order by 1' and the report is ordered as it shoot. But can I get the ordered by column removed like in predefined reports?
Monitoring IPSEC SA Errors with OpManager
Hi, I have an ASA5520 that terminates 5 IPSEC VPNs and every now and again there is a problem where one SA rekeys improperly and needs to be cleared manually. Usually we do not know about the bad SA needing to be cleared until users call complaining about no service. I don't see a specific monitor for the ASA which allows it to monitor tunnel health. I've installed the CISCO-IPSEC-FLOW-MONITOR-MIB.my which contains the drop statistics I want to monitor... How can I configure OpManager to monitor
Monitoring FTP Site
Does anyone know of a way to monitor the availability of a FTP site? Basically I've got a site we check on a daily basis but want to automate this from OpsManager.
Wrong CPU alerts happens sometims right after OP manager service started.
Hello, [Environment] We have installed Op manager 9200 on Windows 2008 Server R2 SP1. And we have 5 Windows 2008 servers to be monitored. • The usage monitoring CPU, have set the "Processor Information \% Processor Time._Total" of WMI class • The threshold setting: >90 the "number of consecutive 5" •OpManager has stopped to 06:00 to 07:00 every day Right after Opmanager service restarted, some server reports the CPU monitor value wrong. And the alert action triggered. We set CPU monitor following.
How to install OpManager if AppManager is already installed on same server?
Hello, Well, the title says it all. I have a server with Applications Manager 10 installed, and since it is a powerful server I want to install OpManager on it as well. Is there any prerequisites, precautions, etc.? Applications Manager is using MySQL. P.s., I'm planning to install OpManager as a bundle (OpManager + NetFlow + NCM) so there any additional advice for me? Thanks in advance!
Change Router Health Graphs
Hi, This customization is already available? Thanks. Regards, Bruno Lorensi Reference: https://forums.manageengine.com/#Topic/49000004897078
Problem "Internal Server Error. Unable to get the daaaaata for the Monitor Instance
Dear: We have problems with Manage Engine Application Manager, we can make monitors but when we review details, appear the following mistake
Problem "Internal Server Error. Unable to get the data for the Monitor Instance"
Dear: We have problems with Manage Engine Application Manager, we can make checking but when we review details, appear the following mistake:
Draft reply dont works SDP 8114
Hi, when I write in response template and pressed the button "Save", the text is lost and can not be recovered. Thanks, Mauricio Fuentes
Automatic Bulk Password Reset
We have a group of users that required us to automatically change their passwords every 60 days. Is there a way to automate this? Or in the very least, is there a way to create a recurring request every 60 days, instead of the maximum length of 1 month that I see in the robo requests?
Applications Manager and Windows 2008R2 Cluster
We're evaluating Applications Manager (version 10 build number 10810) and my question is if the product is Windows 2008R2 cluster aware? If not, is it planned in the near future?
Problem with Email Alert
Good Afternoon. We have problems with Application Manager alarms. This don’t arrive to e-mails corresponding. When it sends, appear the next mistake: Also, we make test of send mail from server smtp, it don’t present problems. I am attentive yours comment. Greetings
problem with ADManager V4.4
There is a problem with ADManager V4.4 While I install the software there is a problem in loading the ADManager. The toolbar just can load until Application Layer after that i will remain same situation. Here is the Screenshot of what I mean: Why is that and what should I do ? Regards
How to create a custom report using a CSV list of users?
I have a list a users. I need to check their status (enabled/disabled). How can I do that?
Critical system alert
We are having issues around identifying bigger issues based on the number of help desk calls that come in. Is there any feature in ServiceDesk that would allow me to set a notification rule if a certain amount of a certain ticket type come in within a time window? For instance, I would want to get notified if 5 or more tickets with a ticket category of "Network" come in within 5 hours of each other. Thanks, Dave
Upgrade failed to 8004
Hi, I have tried to install upgrade from 8003 to 8004 today and the upgrade failed and now SDP will not start and it will not run the upgrade again without failing. Please help this is urgent. Regards, Matt
Customizing Tabs
We're just starting to configure our new purchase, and we're looking at customizing the omnipresent Tabs at the top of the screen (Home, Requests, Solutions, etc). We know we can hide these tabs individually for individuals when logged in as them, but we would like to disable certain tabs either universally or by designated group (role). So, can we, for example, disable the Timesheets tab for a group of technicians that will never need that functionality?
Mail server setting
Hi, Good afternoon, currently, i using Op Manager 9, i face some problem when i setup the Configure Profile Details. I successfully setup my mail server setting by using Gmail. A email successfully reach my inbox after i test mail. But when i test action at Configure Profile Details, the system show me a error message: Exception occured while executing Send Email action. Please verify the settings for the same. Can someone help me on this? thank you
Agent Firewall
Hi We are trying make the Firewall rule for ServiceDesk Agent. We want to make the rule such that we just let the rule talk to the service ManageEngine AssetExplorer Agent. But in doing this restriction SD+ is unable to talk to the agent and it falls back to the WMI scanning. This it does with all ports open. Its the same if I change the port to just have tcp port 9000 and locked down to services. The only way I get it to work if its just is port 9000. I would like it to work if we set the firewall
Download OpManager Devices Templates
Hi I want to IBM Blade Center Server E Series Devices Templates for OpManager Version of 9.0 Please Give me Links for Download Templates and How can i Add in OpManger. Thanks Send on the mail mevhs@yahoo.com
New Trial - OpManager 9.2 - No interfaces discovered on XenSever Guests using WMI
Any thoughts?
Can you support the ssg-1000, ssg-550, ssg-520, ssg-320 devices?
Hi all, Can you support the Juniper's ssg-1000, ssg-550, ssg-520 and ssg-320 firewall devices? Thank you in advance.
Configure Profile Details setup
Hi, Good afternoon, i just start to use the Op manager 9. I face some problem when i wish to setup Configure Profile Details. I successfully setup the mail server by using Gmail Smtp, a email is sent to my inbox after test mail. But when i click on the test action button on Configure Profile Details, a error message is given : Exception occured while executing Send Email action. Please verify the settings for the same. Can someone help on this? thank you
Problem when setup profile
Hi, Good afternoon, i just start to use the Op manager 9. I face some problem when i wish to setup Configure Profile Details. I successfully setup the mail server by using Gmail Smtp, a email is sent to my inbox after test mail. But when i click on the test action button on Configure Profile Details, a error message is given : Exception occured while executing Send Email action. Please verify the settings for the same. Can someone help on this? thank you
How can I get a list of all users?
All the instructions I find on this site are at least 4 years old and do not work.
Can you add this features
hi 1-Why i cannot choose more than one category for ( Report,business view, notification... )? 2- why i cannot select multi device when creating maps to easy move more than one device? 3- why i cannot move the devices when creating maps with arrow key to easy put the device in accurate place? 4- When i put the cursor on the any devices when creating maps, there is no info about the device showing, it is just the name of the device, if i have more than one device with same name its confuse me? thanks
email attachments
I am trialling Service Desk plus but have hit a snag. My users want to be able to submit tickets via email and are accustomed to adding attachments (images / documents) but when the emails are imported into Servicedesk plus the attachments are lost. Is this by design, a bug, or am I missing something? Thanks, Ian
How to change daylight saving time on the SDP?
Hi, Good Afternoon! After changing server time due to daylight saving time, the Service Desk Plus has not had his schedule changed. What is the procedure to accomplish this change? We are using 8.0.0 Build 8003, Windows. Thanks! Tatiana
Additional Fields functionality/availability in SDP 8100
I am in the process of configuring my Service Catalog templates for an upgrade from SDP 8100 from 8027. I am noticing that the additional fields I have configured for my incident templates are not available on my Service Catalog templates. They are not available to drag and drop on the Service Catalog templates. It is very important that we have the ability to utilize additional fields on our Service Catalog templates as we use them for prioritization, etc. Would you advise how I can use additional
customize enabled report links
Hi all, Does anyone know if it is possible to customize the link in reports so they are redirected to the customer portal instead of directly to the https://mainsite/WorkOrder...? Regards, Vincent
Reply to Requester From Email
Where does the "From Email" pull from in SD+ when a technician is using the "Reply to Requester" templates? I'd like to edit this, but cannot locate where this email originates from. Your assistance is appreciated! Stacy
Exporting requests from Self-Service Portal?
Hi, Is it possible for a user to export their requests via the Self-Service portal? I know it is possible to generate a report from the Admin login, but it would be helpful if a user could export (for example) their open requests as shown when they click on "Requests" tab. Thanks!
Outlook Integration
What is going on with Outlook. The reason I puchased this product was for the Outlook Integration. I like the product but not the promises. I need to know if this is going to happen or not the promises and wait are killing me. If it is not going to happen with in a resonable amount of time tell me now so I can start looking for another product. Disappointed Client Tom Souza
Search solution problem with text that has :
Hi When a user does a search that contains : (from what I know) we get failure: Unable to search the solution. The user that reported this search for the text "ConfigMgr 2007 service running: SMS Agent Host" This is a topic of one solution that we have. If I remove the : it finds the topic without any problem. Is this by design or a bug? Best regards Peter Samuelsson Sodra Skogsagarna
Requesters from Active Directory
Morning I'm facing a problem with AD Authentication I can import requesters from AD and enable AD Authentication but, requester receive wrong credentials error. Can you help me on this? Waiting
Reply Template - Description Field vs. Template Field
If your Reply Template starts with "Dear", by SDPs main default, the word "Dear" ends up being the description for the Reply Templates. Please add this to the run-on list on your Road Map. The actual Reply Template should be one field. The actual Description should be an entirely different field. This way one can actually identify a description about the actual template. Perhaps one day you'll get to it. :) Thanks!
Email From-Name
Hi, I'm currently evaluating SDP MSP. By default, the from name of outgoing emails is always set to "Accountname - Support". How can this be changed to another value? All I could find is the "sender name" setting within the mail server settings, but it seems that this value is only used for system mails, not account-based notifications. Thanks WW
OPMananger and Data Domain 630
Is there a template for this Data Domain appliance floating around out there?
Next Page