We are having issues around identifying bigger issues based on the number of help desk calls that come in.  Is there any feature in ServiceDesk that would allow me to set a notification rule if a certain amount of a certain ticket type come in within a time window?

 

For instance, I would want to get notified if 5 or more tickets with a ticket category of "Network" come in within 5 hours of each other.

 

Thanks,

Dave