Roaming Profile Removal
Hello All, New to Desktop Central and wanted to see if I can get some insight. We are currently in the process of getting rid of Roamin Profiles at our company. We will be using Desktop Central and I will be admistrating this through the whole process. I have been playing with configurations and redirecting of folders but wanted to see the best way. What we want to have is the user to log in, have there favorites redirected from their home drive, their network drives be mapped wihch there is about
Tahoma Font
Hello Support, Are there any plans for the ability to change the default font within Service Desk Plus? Our company is changing from Trebuchet to Tahoma, however SD+ does not currently send using Tahoma. Am I missing anything at all? Any response is greatly appreciated. Mike
Unable to change back to default view
Discovered a bug in version 8.1.0 Build 8121 where after switching to the Resolved Requests View, I am unable to switch back to any other view. This is occurring on multiple accounts and can be replicated when trying the same account on multiple computers.
Print Report
How can I generate a report on consumer print ServiceDesk Plus? Att, Epitácio Gomes Support IT Estaleiro Jurong Aracruz
How to move opmanager from one server to another?
Hy, I would like to move my OpManager version 9410 to new server. When I download new installation from manageengine site I have version 9450. When I try to restore database I get an error saying that I have wrong version. Where can I get new installation file version 9410? Thank you for your respond. Robert
Assign Request to another technician
How we can access the report for the requestes into which Technician is changed due to unavailability of Original Technician
Adding requester using API
Hi, SDP; 8122 I'm facing a weird problem. When I add a requester through API and attached him to site SITE, and try to create a request for the former requester, i get : "You cannot create a request for this user. The user belongs to a site for which you do not have access." My technician is surely associated to SITE. But, when a create a requester through the web portal, and attached him to SITE, the same technician is able to create a request. Any hint about this behavior ? JFR
ServiceDesk Plus 8124 Released
Dear Users, SDP 8124 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Below are the list of Issue fixes and Features, Issues fixed in 8124 SD-48940: Unable to perform the xls import of request, with non-english language personalization. SD-48804: 1. Cleanup audit history schedule does not delete the complete audit history if the data in the audit history tables are high. 2. Instead of fetching the complete
Client doesn't work at localhost
When i start my server i get the following information : =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\SupportCenter\bin\\.. . JAVA: C:\ManageEngine\SupportCenter\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\SupportCenter\bin\\.. -Dprogram.name= run.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServer Impl -Djboss.boot.library.list=log4j.jar,log4j-boot.jar,jboss-common.jar,jboss-s
Request ID Not showing in arabic UI
The ID numbers are not shown properly in the arabic UI of the application. the numbers are exceeding the 9 thousand and the thousands digit is cutoff. but you can copy it. Is there a way to solve it? Regards.
VM not being discover auto when adding host
after adding the host servers into op manager none of the vms in the host comes across with it. any help will be appreciated :)
Updating Netflow Analyzer Professional Plus build 7002 to 9700
We just took over a Netflow Analyzer in our company and its build is still in 7002. We are planning to update it to up to its current build (9700). We would like to ask if; 1. There is a need for us pay for this process (updating the build up to 9700)? 2. If the interface license that we have (100 interface) can still be used after updating or do we need to purchase a new license for 100 interfaces? Thanks. Ain
SD+ Administrator and Robotechnician Accounts
Hello, We are using SD+ v6.0.0.6015 but plan to upgrade to the newest version. Would anyone be able to confirm the following? 1. We have an administrator account (called "administrator") that seems to have been imported from our corporate active directory. None of our technicians log on with the administrator account. As long as other technician accounts are assigned to the SDAdmin role, is it OK to delete the administrator account? Will deleting the account have an impact on SDPlus functionality?
Duplicate User Names
We are currently evaluating the ADManager program and had a question. When creating bulk users via a template and you run into a duplicate user name issue, I know you can tell it to append a number to the second account but is there a way to have it use a different naming scheme instead? Our default scheme is the first letter of the first name followed by the last name, we want it to use the first two letters of the first name followed by the last name if it runs into a duplicate situation. Any ideas?
Updating Address Info
I am wanting to update address information for all members of a specific OU using the CSV import option. I know it is possible if I list every users name, but would like to only list the OU to update this information. Is this possible?
Category and Associated accounts
Query to find categories and its associated accounts Query: SELECT categorydefinition.CATEGORYNAME"Category", (case when accountdefinition.ORG_NAME is NULL then 'ALL Accounts' else accountdefinition.ORG_NAME end)"Associated Accounts" FROM categorydefinition LEFT JOIN categoryaccountmapping ON (categoryaccountmapping.CATEGORYID = categorydefinition.CATEGORYID) LEFT JOIN accountdefinition ON (categoryaccountmapping.ACCOUNTID = accountdefinition.ORG_ID) order by 1 Krishna Bharat ServiceDesk Plus -
Default site for technicans
Hi, is it possible to set an default site for an technican? So if a technican is associate to site a, b, c and d and he opens a new ticket, site dropdown will be automatically selected a. But is it possible that for this technican automatically is selected c, because he does the most for c. But i don't want to change template because at another technican this could be other.
Duplicates on licenses usage report
Hi, I'm looking at the "Licensed Users Reports" and I see some duplicate licenses used, for example, an already enrolled user consumes 3 licenses: 1 being enrolled and 2 being "Not enrolled". Also, in the license report says this exact number, we only have 316 enrolled users, but 413 actually consumed. Why is this? Can I delete the duplicates and nothing bad will happen? Regards! Sergio Hernández.
Forums
How about intergrating some type of forums that users within Self-Service can post and others can see. a Social Interaction Forums.
Can Netfow Analyzer and Firewall Analyzer be used on the same machine
Hello, I am testing Firewall analyzer on a machine that already had NetFlow Analyzer installed. Netflow Analyzer seems to be working fine but FirewallAnalyzer is not picking anything up. The router is a Cisco 1941W running IOS 15.1 The monitoring server is running latest Ubuntu * the Cisco is set to syslog to the monitoring server and CCP tells me that syslog is enabled and * it's configured to send informational(6) events to the IP of the monitoring server and * I have a buffer size of 5000
Requests on hold changes to open if activity on request
Is it possible in some way to set the settings so that when someone send an email to a request that is onhold the request status get changed from on hold to open? Also would it be possible to set a request on hold for a specific timeframe and after that the request gets opened again and need to be set to on hold again if needed. A notification that the request is now open I think is needed in the two suggestions above Best regards Peter Samuelsson Sodra Skogsagarna
Google Chrome silent uninstall
Dear community, Google Chrome is defined as prohibited software in our environment. For the last couple of days i've tried to get a working uninstall command to get Chrome version 24.0.1312.57 auto-uninstalled without success. Neither the Pre-fill uninstall command nor a self specified uninstall command is working. Can someone please provide me with a setting to get this working? Thanks in advance, Dirk
install web server error
hi, When trying to install appeared error in installation. Here and print logs. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Customize Support Rep Notification on assignment
I want to be able to insert an alert message to the Support Rep when certain types of tickets are assigned to them. I know I can edit the message content via Admin / Notification Rules / Support Rep Notifications / "Alert the following Support Reps by Email when a new request is created" / Customize Template. It seems on Customize Template that I only have the ability to insert the contents from about 30 different fields. There's no support for conditional logic on the Customize Template nor
not appear the authentication mode Loca
Accidentally I changed the way I disabled local authentication and single administrator who have not this in my domain. ja ran some command that forum and will post asegui gave no result. My PGSQL database ManageEngine \ ServiceDesk \ pgsql \ bin> and use the command psql.exe-U postgres-p 65432-d ServiceDesk before September update globalconfig paramvalue = 'true' where parameter = 'Enable_LocalAuthentication_Login' after renicie services, more sadly still not appear the authentication mode Local.
How to fetch reports for the servers
Hi Team, I have come across with your tool: Windows healty monitor, happy to see the basic monitoring it does. Was wondering, if there is any option for fetching the report for CPU/RAM utilization in XML or PDF format.. :)
ITIL + Comic + Fun - It's also a 2013 Calendar!
ITIL Comical Calendar for Free! Have you come across a calendar which is based on ITIL? Here's a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can't wait for you to start using the calendar, which is why we'll ship it to you for free. All you need to do is send us your shipping details, and we'll get the elves working. Go ahead, Check it out! And send us your feedback. Now, who says ITIL has to be boring? Know more... Bharathi Priya
Feature Request - mass editing of scheduled deployments
It would be nice to be able to mass edit scheduled configurations. For example, if we have 10 scheduled deployments for 2nd Friday, and we wish to change them all to 3rd Friday without editing each one individually.
Oracle Monitoring Report - Tablespace Report
Hi there, i want to disable or change the schedule of a part of the oracle report because we don't need to know the tablespaces situation so often as the database availability and so on, so there's a way to change the schedule of the report that query about tablespaces? Thanks in advance
Registered period has expired
Dear all, after our license of supportcenter plus has expired we getting this failure when we tried to start the service again: Server is starting. This may take a couple of minutes ... ERROR CODE : 519 Registered period has expired Please contact AdventNet, Inc. 5645 Gibraltar Drive Pleasanton, CA 94588 USA ... Now we've renewed our registration but we don't know how to get the new registration key into the system. The only description i've found: Instructions to apply the Registered License File
Configuration Reports
When pulling a configuration report, the option to search does not work, and I am also unable to sort by column.
Report request status changes (history)
We need a MSSQL query showing when the request status was changed, for a particular group and a particular request status. Example: Request status was "Open" on 15th Feb Request status was "In Progress" on 18th Feb Request status was "On Hold" on 20th Feb Request status was "In Progress" on 25th Feb Filters: Group = "XYZ" Request status is not "Closed"
Extra license for Technicians - Service Desk Plus
we have bought Service Desk plus with 20 Technicians License, How can we get 05 More Technicians Licenses.. And how to add this License.? What will be the Price for Extra 05 Licenses. Regards,
not appear the authentication mode Local
Accidentally I changed the way I disabled local authentication and single administrator who have not this in my domain. ja ran some command that forum and will post asegui gave no result. My PGSQL database ManageEngine \ ServiceDesk \ pgsql \ bin> and use the command psql.exe-U postgres-p 65432-d ServiceDesk before September update globalconfig paramvalue = 'true' where parameter = 'Enable_LocalAuthentication_Login' after renicie services, more sadly still not appear the authentication mode Local.
Either the script does not exist or the given mode was wrong. Please verify it.
I'm receiving that error, trying to run a *.bat on a Remote Windows Machine, of course the script is there, and of course the SSH Credentials in giving are fine and yes i have an SSH Server on that Windows Remote Server i wanna run the script on. Please your help this is very frustrating Regards
Software assets being listed as Workstations
We recently reinstalled and started fresh with MESD Plus (enterprise edition). I am currently filling in for the person who is supervising the helpdesk while they are on vacation, and it appears that they didn't follow the procedures I had set out for them when setting up assets. I am seeing software licenses categorized as workstations. I need to be able to change this back so that I can properly track licensing versus hardware. I have tried to edit the product type and set it as software, but I
EventLog Analyzer folder growing very fast
We had 33 hosts, mostly Windows, and EvLa folder was at a steady size (keeping half a year history). We have added a few more Windows hosts and a few linux (which are still not sending anything) and a few days ago i have noticed that EvLa's folder started to grow hugely, 15 GB in a few days and not stopping. Soon it will consume all the space given to it. What can be the cause and what should i do? Haven't tried restarting it, will do shortly. Not sure it will help. A lot of space are taking these
IE 8 missing in XP
HI, I m facing an issue that in some of my system with XP having IE 6 but in the patch scanning its does not show any patch is missing. As i know it should get the upgraded with the patches. Please suggest. Regard's Pradeep Bedse
Not restarting after deployment
I have an automated deployment scheduled and configured to not reboot if a user is logged on. The attached screen shot shows the status of the deployment. The problem is that this user is not actually logged on. This was the last person who used the computer, but they already logged off yesterday! To complete the deployment I had to login to the computer and click the Desktop Central popup message to initiate the reboot. Why did DC not correctly detect that no user was actually logged in at this
Report on service request custom fields
We need to run reports on the service request catalog but it seems that only the common custom fields are available. Why can’t we report on the custom fields there are specific for each service category?
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