Unable to start
I have installed manage engine service desk plus on windows 7,but i am unable to start the server. In command promp,i typed cd c:\manageengine\servicedesk\bin then run.bat . it says could not find c:\manageengine\servicedesk\bin ,although it is there then it threw an exception,could not create connaection.pls see the uploaded document pls help
Monitor telnet
I want to know if it is possible to create a monitor trying to get server connection, for example by trying to telnet connection on port 80. Try to make the connection, managed to make the connection, close the connection.
Threshould not works
I put the disk monitor. The test password I tested and is working. I used the update state and nothing changed. I used the rediscovery and nothing changed. Why threshould not work? Build 9200
Java patch issue - certificate revocation message
hi, I am pushing a java update to a computer and it pops up an installer message. when you click view it switches out and shows: Revocation information for the security certificate for this site is not available. Do you want to proceed? [Yes] [No] [View certificate] Unless you click yes it fails. Any ideas? Regards, Kahthan
Mobile Device Management Beta Available!
We are pleased to announce the availability of beta version to manage Mobile devices using Desktop Central. You will now be able to manage your iOS devices over-the-air for applying configuration profiles like enabling passcode, imposing restrictions, executing security commands to lock or wipe a device, managing assets, and more To download the beta version, visit: http://beta.desktopcentral.com View an online demo of MDM: http://mdm.desktopcentral.com Check this video for the steps in setting
Remote Asset Explorer Servers Unable to start
Hello, Please three of our remote asset explorer severs are not coming up after launching the application it get stacked at the application layer with ".................." following. Kindly assist in resolving this issue. Regards
Changing font size on auto notification email
Is there a way to change the font size on auto notification email? Thanks,
Notifications not generated from API events
Hi I have a script that I'm running (externally to OpManager for various reasons) to monitor a process flow and I'm using the REST API to generate an event to OpManager when I detect a problem. The alarm is generated correctly and I see it in the console, however, I do not receive a notification for it. The notification rules are configured to alert for "all" conditions. How do I use the API so that I can utilise OpManager's alerting functionality? Do I need to change the AlarmCode or Entity
HOLD STATUS
concerning the hold status..can i create a field and make it mandatory to full in information when ever the status changes to hold?? i dont want the technician changing status to hold and stop the clock all the time..i need them to state a reason for puttin it on hold..must be mandatory
Users without email accounts
Hello, Working to set up the PMP solution in our User Acceptance Environment and have come up against an annoyance/potential issue. Many if not most of our service accounts do not have an email address associated with said account. When manually creating accounts for testing, this has been resolved by using fake address. This may be blindingly easy but not understood. How would I set up a class or template for users to populate which would never have email addresses. Am I missing something?
ManageEngine to automatically fill in job details from request email
Is it possible for ManageEngine to automatically fill in the request form from information from the request email?
Email replies to Notification email
Hi, at the moment if the technician assigned to a call is SD+ replies to notification alert from SD+ about a call assigned to them, SD+ will log it as an email from a requester in the conversation however the reqeuster is never notifed. Is it possible for SD+ to detect the email is sent from the technician assigned to the call and forward it to the requester as if the technician had used the reply feature in SD+?
How to disable the report scheduler?
How can we temporarily disable the report scheduler without removing all scheduled reports?
Single Sign On
Our setup consists of internal AD users who need to use Single Sign On to access service desk and also there are external customers who are not part of the domain. How do you setup the login for external customers who are not part of the domain to log in without going through the hassel of choosing options> Local authentication. They should be able to log in simply with the username and password generated by the system which is mailed to them. Is there a way to do this..keeping SSO on for internal
Problem Configuring
Hi, I need to be able to share a resource with another group in PMP but I don't want all the usernames/passwords available in the resource to be viewable in this other group. For instance the root account should not be viewable by this other group but I can't for the life of me figure out how to make it so, or if it's even possible. Sharing individual accounts does not seem to have the affect you would think as I still appear to have to share the parent resource which ends up just sharing all the
report question
I would like a report, by computer name, that shows processor info. I see processor info if i click on details in the inventory, i.e. Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz. I can't seem to find that same info in any of the reports. I also tried creating a custom report (not query) but can't find it there either. Can someone give a rookie some clues ?
Opmanager AD integration not working properly
Hi, We're using v9400 and we're testing the AD single sign-on integration. We believe we found a minor bug in it. It looks like it can't handle nested groups. When we add an AD group that does not contain user accounts, but one or more global group(s) instead, it looks like the application is not capable enumerating the nested user accounts within. Can someone confirm this? Other than that it's great to have this feature!
Slow Web Access from Remote PC to OpManager
We are having an issue with the web interface for OpManager being very slow when the computer you are using is not on the same network as the OpManager server. It takes the login page a long time to appear and access within the program itself is pretty slow. Everything works, it is just slow. Dashboards that are embedded in other pages take a while to load as well when remote to the office, but load almost instantly at an office computer. We have checked our firewall and load balancer settings,
No text or tag search! Cant cusomize alerts!
We are using ManageEngine Service desk for a few months and our requests for information never receive any response. I am surprised for LACK for some simple things in self help portal. 1. If I wish to SEARCH all my requests (any status) with a keyword or tag - I can't do that! I can only filter the search by status and then only search handle I have is service id - which is almost not useful. 2. There is NO WAY to customize the alerts that come by email. The subject line and body can't be customized
How do I send a test message for password experation to view how it looks?
I am using ADSelfService and want to modify the message a user gets when the password will expire in "X" days. I want to modify it and send a test message to myself. Can you give me th esteps to accomplish this? Thanks, Jerry
Disk Utilization
I have a file server with four hard. Need to monitor the disks, if I use the monitor Disk Utilization, I'll monitor all disks? How does monitoring disk in this case? I need the following monitoring: When you arrive at 85% usage of the discs I received an email informing.
Asset won't get imported into Service Desk
I have installed the .msi for the asset explorer agent on a laptop in our environment. For some reason, the asset does not want to get imported in the list of other workstation assets. In the past we have been installing it from group policy which has been working on machines up until this certain device. I see the application installed on the workstation but I don't see it in the list of devices under the asset tab. Not sure why.
users are unknown
Hi, How can I set IP Addresses to the users, For example in the Reports--> URL Reports There are list of IP Addresses but the users are unknown, like below: Top Allowed URLs : Host User Url Hits Total Bytes(MB) 192.168.1.5 Unknown http://host10.aparat... 1 21.91 10.0.8.20 Unknown http://dl2.inlangu..... 2 18.34 192.168.1.5 Unknown http://sharing.shafa... 1 12.13 192.168.1.5 Unknown http://n2-attach.y.... 1 7.01 Others - - 3911 116.63 What Should I do to solve this issue? Best Regards,
Service Desk Dashboard enhancement.
Hi there, We use the dashboard for a very quick insight into how our day is going. Would it be possible to change certain things? It would be really useful to us if we could see at a glance how many requests have been resolved rather than closed in the last 20 days? I look forward to hearing from you, Gina.
SQL and MySQL?
(Currently considering evaluating the product for purchase. Haven't installed it yet.) http://www.manageengine.com/products/self-service-password/system-requirements.html I don't see SQL or MySQL mentioned in some of the downloadable documentation, but I see references to it on the above link. I'm confused... Does the product come with a "built-in database", but perhaps SQL or MySQL should be considered for larger installations?
The service does not start.
The service does not start. After installing the OpManager service can not start when I click on start service, it starts and then immediately stops working.
Custom Report
Hello again.. I want to take a custom report that I have and add "resolution date" to it, to show when a ticket was marked as resolved. I have searched and found a couple of reports that did that, but wasn't exactly as we wanted.. This is the query that the UI came up with, and I would like to add Resolved Date as a column. SELECT aau.FIRST_NAME "Requester",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wo.TITLE "Subject",cri.FIRST_NAME "Created By",std.STATUSNAME "Request Status",wo.COMPLETEDTIME
Customize Often Used Request Templates with Custom Fields
I have the task of setting up our Request Templates in SD+, and I've come across one type of template that I have seen mentioned often elsewhere in this forum. Setting up new employees is something all of us have to do regularly, and I think most of us have some type of check list of tasks that go with it. It would help greatly to have that checklist embedded in a Request Form. (Yes, attaching a document to the request is an option, but not a great one.) While I can add Custom Fields to the Request
Project Management module question
Hi. I have two questions regarding the final release Project Management module; Will we be able to link Requests and Problems with Projects, the way that you can currently link changes to a project? What is your projected release date for the final release of the Project Management module?
Add Router using SNMPv3 in SPM Fails using the same credentials as OpManager
I am trying to enable SNMPv3 for routers in the SPM module. Every time I attempt to add a device using SNMPv3 it sits there for about 10 minutes and then tells me there was no response. The same device works with SNMP. The same SNMPv3 credentials are used to monitor the device in OpManager. Our company rules don't let us use SNMP on routers and firewalls. How can I get this solved?
Average intervention time report
Hi to all, I'm just a newbie with ServiceDesk, recently installed on my enterprise, and now I'm trying to configure some reports to view some request statistics, and I don't know how to create a report based on the average time of resolution. My requesters are enterprises, so they call several times a month. I want to see last month requests ordered by requesters and the average time of intervention until resolution. Can you help me? Please ask for information needed to solve this question, I'll
Import tickets from old system
Hi, Is there anyway to import old tickets from our old system into ServiceDesk Plus? Now it's running on MS SQL. Thank you.
User wants filter and approve tickets
Hi, one of our customers, which has a web site in our SDP-MSP server and a personal user with "account" permissions, wants to manage the tickets of others users in order to filter and approve only some of these to the technicians (me) In that possible? Or he needs to be a tecnicians aswell? Or.. any idea? Thank you
ServiceDesk Plus Notification Rule/Message Template linking incorrectly
Hi, Recent purchase of ManageEngine SDP Professional for our IT Help Desk here at work, and I've been setting up all the notification templates in the admin side of things. In trying to click 'Customize Template' associated with template "Alert group members by e-mail when a new request is added to the group", it instead takes me to the page with the default template for the one below it, "Alert group members by e-mail when a request is left unpicked in a group". The URL still reports the correct
Servlet API : updating requester
Hi all, SDP: 8122 Some of my requesters are homonyms (same first name, same last name). Looking at servlet API, I can only use requested field reqUserName (no Domain, no email for all, no login). I was thinking to use 'userid' field but no luck, it seems not to disambiguate the request : "unable to update requester as multiple rows found in db". Any idea to update such homonyms ? JFR
Syslog from Cisco Ironport
Hi. I have two Cisco Ironports running v7.6.2-014. I'm trying to get them to syslog to Eventlog Analyzer. I've configured the Ironports to Syslog push their logs to the Eventlog server, and I can see that the server receives the messages but it won't add the messages to a host. If I start the Syslog Viewer from the web interface in Aventog Analyer I can see the incoming messages: 10.16.0.7 10.16.100.25 514 |38|Jan 23 12:16:38 updater_logs: Info: case cleaning up base dir [bindir] 10.16.0.7 10.16.100.25
Computer not in contact with desktop central
Is this something I need to worry about or something I need to check. I'm getting this for a couple of computers per day. The computer not in contact with Desktop Central server is given below: Computer Name xx-xxxx Domain Name xxx Remote Office Name Local Office Agent Version 8.0.36.W Last Contact Time nov 16,2012 09:21:51 AM This is auto generated mail from Desktop Central Kind regards Tim Verduyn
Admin Account
Is there a way for me to do one of the following? 1. Rename the admin account to something besides the default? 2. Disable the admin account and add a Active Directory user as the primary admin (we only have purchased 1 user license) 3. Remove the credentials from auto-populating into the web interface when it is loaded. We have some security concerns since our web console will need to be Internet facing, and would prefer that we are not publishing the default admin user account to the world.
Request Approval Status
Hello, We have an issue with the Approval Status: -field in a request. In this case a user posts a new incident and the technician sends it for approval to two people. One of them approves and the other one rejects. Requests "Approval Status:" is then Approved. It should be Denied/Rejected because it should require for all the approvers to approve the request in order to "Approval Status:" to be "Approved". So where can we change the logic of this Approval Status? BR, BlitzkriegBob
Resolved Time query
Database : MSSQL Use the below query under Report tab--> New Query Report SELECT wo.WORKORDERID 'RequestID', max(ti.FIRST_NAME) 'Technician Name', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + max(wo.CREATEDTIME/1000),'1970-01-01 00:00:00')'Created Time', (case when max(wo.respondedtime)!=0 then dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + max(wo.respondedtime/1000),'1970-01-01 00:00:00') else NULL end) 'Responded Time', (case when max(wo.completedtime)!=0 then dateadd(s,datediff(s,GETUTCDATE()
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