Requests on hold changes to open if activity on request
Is it possible in some way to set the settings so that when someone send an email to a request that is onhold the request status get changed from on hold to open?
Also would it be possible to set a request on hold for a specific timeframe and after that the request gets opened again and need to be set to on hold again if needed.
A notification that the request is now open I think is needed in the two suggestions above
Best regards
Peter Samuelsson
Sodra Skogsagarna
Also would it be possible to set a request on hold for a specific timeframe and after that the request gets opened again and need to be set to on hold again if needed.
A notification that the request is now open I think is needed in the two suggestions above
Best regards
Peter Samuelsson
Sodra Skogsagarna