Tracking spotify traffic
I'm trying to run reports on how much bandwidth is being used on my network by Spotify traffic. Can someone advise me as to what traffic i need to be looking for (ports, subnets etc) so i can identify it, as it doesn't seem to exist as a standard application in Netflow at present?
Inventory Report on Windows installer version
Hi, Is there a way to create a report that shows Windows Installer version on computers? It looks like standard Inventory report can only see Windows Installer cleanup tool and some Installer version that have patches.
Manage Mac OS using Desktop Central - Beta Available
Desktop Central adds support for managing computers running Mac OS. The initial version will include the Asset Management functions for Mac including Hardware & Software details, Software License Management, Inventory Alerting, and more To download the Beta version, visit http://beta.desktopcentral.com See this Video for the steps to setup Mac OS management
Is it possible to close a window according to it's title / heading
Hi Guy's. First time poster so please be gentle? Is it at all possible either using DTCentral or via a GPO to close / deny a window from opening according to it's title or perhaps using a key word? I have the need to ban / deny some students from being able to open certain programs / windows etc on the computers at school. We used to use a program called Ranger for Networks by Sentinal which are now RM I believe, anyway; there was the ability to close a window as soon as it was opened according to
Running desktop central as a service
Can you run desktop central on a VM as a service so that we can connect to it from our laptops? Are there instructions to do this?
Sheduled reports not executing
I have some scheduled reports created in App Manager 11 Enterprise edition but they are not executing at the scheduled times. Is there something that can be done to fix? Does AppMan need to runa as a service?
Desktop Central MDM Android Support
When will this feature be available for Android Devices? Corporate or Selective Wipe - All installed profiles will be wiped out. This will not disturb any personal data other than the corporate data which has been distributed through Desktop Central.(This feature is not supported for Android devices in the present release)
Wrong Notes in the Admin \ Discovered Devices
Hi, I have just noticed a contradiction in the the window of discovering new devices: if a new device is discovered it has the "+" sign next to it (which is fine) but: the note of that "+" is that highlighted devices are already present - which is not true; in the same time time for the same device (new) it is selected by default - as in the note (blue) - which is correct; Thanks and Regards, Razvan Despa
alert for hardware change
Hello, In service Desk plus I can get an alert when hardware changes?
Application Manager 11 cannot discover some AIX servers
Hi all, I've just installed Application Manager 11 to monitor several AIX servers. I've encountered the error "Discovery failed for the configured resource.Refer our troubleshooting section for more details" when I 've tried adding some of my servers to monitor. Strange that several AIX servers work fine with AppManager 11, some don't. They are all AIX 5.3, monitored via telnet. Consider the AIX server that cannot be added to AppMan11 is 10.228.13.4. I've found these log in the stderr.txt when adding
Ticket report for ticket flow
I am looking for a way to report on tickets that are created by my call center, then passed to the trainers. After the trainers look at it, they pass it to the analysts. The trainers do not edit anything besides the group it is assigned to. We are trying to see how many of these tickets are passed through this way. Is there a way to make a report that would do this?
Link Incidents/requests to IT Service and automatically populate Impact and Urgency fields
Hello. I'm evaluating SDP and trying to create incident request template with the ability to select IT service that is impacted. At the same time selecting IT Service should populate Impact and Urgency fields from IT Service properties. I do not see IT service among available fields, while creating template. Would you please advise, how I can do the above?
Apache Vulnerability
Hi Team, we recently had a vulnerability scan ran and they found that several of our servers had issues that mentioned Apache. In doing some digging it seems that Manage Engine may be one of the reasons why Apache would appear on a particular server. Can you tell me if Manage Engine utlizes Apache in any way and if so if I could get some assistance with remediating the things that were brought up in our Pen test?
I want to make a report that shows replies and notes
I want to make a report, that shows me how many of the incidents, (within a specific time frame) have been answered or have added a note by a technician. This because i want my technicians to get better at answering soon and making notes of what they are doing. Does this report exist, i'm not able to find it?
Opmanager 9450 (PostGres) Unusably Slow !!
We are running the above and cannot use it , it is just unusably slow. We have it running on a windows 2008 R2 virtual server with 16Gb ram and 2 Virtual CPU's (2 cores per socket) We have tried logging this with support under Request ID :##4550657##, but not not heard a thing from them !. Anybody else have this problem ? Scott.
Exclude based on OU
Hi When deploying a configuration to a custom group of Users, I would like to be able to exclude the configuration from running on another custom group, OU or Active Directory group but I only have the option to exclude based on Remote Office, architecture, OS or machine type. For example, I want to deploy a configuration to a particular set of users, but I don't want that configuration to be applied to any machines that are Conference Room desktops. Is this possible? Thanks
Service Down
Hello guys We've installed SD+ Enterprise version, our license expired 10 days ago, today We received our new license but now We cannot open the application. It seems that needs to be reinstalled, but When I try to do so, It requires to unistall previous version. I'm afraid to loose the previous information and configuration, and that is not an option. Is there a better way to install our new license file? Thanks in advance
ServicedeskPlus - API - unability to close user session
Hello, we have got small problem with servicedesk api. We have external application, which creates new requests in our SDP instance. It authenticates via one technican account. And there is a problem. Each request creates new account session and doesn't close it. How can we close this sessions automatically? The connection from our c# code is closed after request. Best Regards, Michal
Adding Document Types in SDP 8.1
ManageEngine Service Desk Plus 8.1 CMDB Add New Documents When adding new documents we have four default options for the 'Document Type' Can you add 'Document Type's somewhere in the config? TIA
Service catalog not updating in portal
I am trialing the ManageEngine ServiceDesk Plus software. I have created new Service Catalogs with new services but they are not updating the list when I log in as a requestor. I've tried restarting the ManageEngine service but this hasn't fixed it. Any ideas?
How to create customize form in service desk Plus
We have an XYZ application with different modules, groups and roles for each department. What we need is whenever End-user creates a request to change or modify the existing roles or assign and remove permission from modules; it has to come through the End-User Department Supervisor and manager approvals as a workflow. Please help me in creating this type of form
vendor list,Purchase Order
Dear, good day, When I want to choose vendor in Purchase Order Show me a list of all Types of devices as shown below ! as will as if there is workflow for Purchase Order ? please attachment
Can you Suppress specific Event ID Alerts?
We have an Exchange 2010 Server that's driving me nuts with the Event ID 1040 relating to ActiveSync heartbeats. None of our users are complaining about their remote devices and I've conferred with another Exchange Engineer and he said we can just ignore those, but I keep getting an e-mail alert every 30 minutes or so. Is there any way to tell OpManager not to send alerts for specific Event IDs?
Scanning Vmware ESXi 4.1
I have been working on this all morning to no avail. We have 3 ESX 5 hosts that scan correctly and work properly with showing the virtual machines it hosts and the proper information. But we have 1 ESXi 4.1 host that is a standalone development box that, when scanned, gives the following error. FAILURE :One of the workstation attribute which is mandatory is set as NULL. Hence this workstation cannot be added. But the problem is that it doesn't say which attribute is set to NULL, instead it leaves
HP Procurve 5803xl und OpManager9 9101 mit NetFlow PlugIn
Hi, I use the OpManager 9 with the Netflow Plug-In. The Core-Switch is an HP Procurve 5308xl. The Config on the HP looks fine, the Firewall on the Server is open on Port 9996/UDP and Wireshark shows continually Traffic from the HP to the Server. Output HP PROCURVE 5308xl sflow agent Version : 1.3;HP;E.11.21 Agent Address : 192.168.xxx.xxx sflow destination sflow : Enabled Datagrams Sent : 891 Destination Address : 172.29.xxx.xxx Receiver Port
First Response Through Outlook
Hello, Can you say if a response by a technician in Outlook constitutes as a first response to a ticket? The reason for asking this is because some technicians have been replying through outlook for their first response but the ticket is still violated. Thanks.
Postgres Issues
Since installation we have been receiving the following error in Event Viewer and ServiceDesk has been flaky at best. Any ideals? The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information
Cannot Install .BIN
Hello, I cannot install ManageEngine_NetFlowAnalyzer_7002.bin that i just downloaded for my Linux Box (Red Hat 9.0). Here is the error: -bash: ./ManageEngine_NetFlowAnalyzer_7002.bin: cannot execute binary file Please advice.
How to remove "Rejected" status?
Is there a query I can run to remove the "Rejected" status from the Problem/Change status list?
Inventory details for Netapp not showing
Hi, I have configured my Netapp device in Opmanager. I am not able to see the inventory details but CPU and Volume I am able to see. refer attachment. pls let me know how to rectify this. Sam.
TimeSpent Report - Pie Chart
Hi everybody I have a small problem/question : when I create a new custom report for TimeSpent for our technicians, or when I use a predefined report, it appears that the chart count the number of requests, and don't sum the time spent on the requests. Is it possible to change this, and could sum the time spent on these requests ? And, if it's possible, how can I make this ? I have searched on this forum, but the calls with this problem have no answer/solution to this problem. Thanks Best Regards
Exchange Active User Count
Has anyone come across the exchange active user count being way out? Mine are showing (currently) over 2000 active users but I only have 500 spilt between 2 servers? Very perplexing...
Alarm Escalation for dedicated monitor?
Hello! We use Applications Manager 10 Build Number 10700. How can we setup Alarm Escalation for Dedicated Monitor only, not for All Monitors or Monitor Group? Now I can find only stupid way to create a set of Monitor Groups with only one monitor inside and assign Alarm Escalation Rules to each Monitor Group. Is there more suitable way to configure this? Thanks in advance, AppManager User
7507 Site missing as a criteria in Business Rule
Let me preface by stating we were one of the companies which pushed for some other Requester designator to import from AD, other than "Department". We are a multi-national corporation with over 50 offices world-wide. "Department" is restrictive to a Global Enterprise as a true source of routing requests. Last year we participated in a private meeting with ServiceDesk Engineers where we made it clear the Office field in AD was a much more powerful choice. And it was promised to us we would have
SOAP response in action message
Hi I am currently evaluating AppManager and I like it very much so far! One of the most important features for me will be monitoring SOAP web services. I have successfully created two such monitors with one operation call connected to each and they work fine and I receive action based e-mail messages when something is wrong. But is there a way to get the SOAP response from the operation into the action message? In our case we can usually easily figure out what is wrong by just checking the SOAP response
How do I get all the monitors with their data definions?
How do I get all the monitors with their data definions from the AppMan database. We we have the possibility to get this information via Rest services, but I want to retrieve them directly from the database via a query. Marc
Retreive polling information http url monitor
Hi all! I would like to retreive all poll from my HTTP URL monitor check. I set it up at 1 minute. I need all result, may i connect at postgres db? What are the parameters (eg: username passeword port )?
Any Ideas why Opman 9.4 freezes up on Maps Tab
Any Ideas ?? Whenever clicking onto MAPS tab, the default view (all devices) never loads. the entire Opman instance becomes "frozen" (can't login from another session or use browser tabs) until application services are re-started. this install only has 153 devices so far, the server itself is not reporting any performance issues and is normal and responsive even when Opman is hung. Opman 9.4 is installed on 2008R2 12GB RAM 4-2.3 GHz CPU using the included postrgres DB (current size is 16 GB which
Couldn't resolve these MibNodes
Hello im getting this error while trying to read a mib file Error parsing MIB:FW0000020A.MIB Exception while loading MIB:Could not parse the file C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/FW0000020A.MIB. Couldn't resolve these MibNodes : { snmp } How can i fix this Regards
Deployment Projects in Support Center Plus
Hello there, My company has purchased the Support Center Plus product and we are going to be using it for a variety of things including tracking hours worked/time spent on Customer Deployments. Basically, support center plus is involved in the customer relationship right after the sales process closes. At that point we need to help to set up the customer (connectivity testing, firewall, and other tasks/milestones). Here is how we are using support center plus to do this. -I created a request template
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