External email
We currently have SDP setup so that users can enter a ticket via web form or by sending an email to a specific email address which SDP scans every minute. This works fine. We have tested an external user sending an email to that same address and SDP does not seem to pick it up. I am guessing that since that external address does not have a requester assigned to it (we are using AD integration with single sign on) SDP does not know what to do. Is this correct? Is this acting correctly?
Assuming so, is there any way we can create a requester with a wildcard email so that if something like this happens a ticket will get created and get assigned to this "fake" requester? We could call it "vendor" or the like so that instead of a vendor calling 1 tech because they need a webex session into a server, they would in effect open a ticket.
Anyone doing anything like this?