ServiceDesk+ for iPhone
I installed SDP iPhone App and it looks great when I connect to the demo site! My company is using SDP-MSP and I can't get it to connect to our server. Is this because SDP has been released with version 8.0, but SDP-MSP is still only version 7.6? When will SDP-MSP version 8 be released? We would really like to use the iPhone app! Thanks, Chris
Vulnerability DB Update Failed
Hi Team, I am currently having issues with the vulnerability database on my server (Desktop central MSP 8) not updating. It says that the last successful update was on Feb 13, and it has failed on every attempt since then. This happens both with the scheduled update and a manual update. If I click on the "Failure" link to get more detail, it just says "Failed to Update the Vulnerability DataBase on 2013-03-19 09:00:00". I have uploaded the "Patchdownloadlog" from server for your reference at below
Exit code 4
Hi, I have a problem with custom scripts. After the monitoring service Opmanager is up scripts returns exit code zero and shows correct values. But after several hours after that the same scripts returns exit code 4 and stop collecting the data. This problem can be solved only by restarting the monitoring service. How have the same problem?
Expried Warranty Report - CSV
I would like to have DC8 send me automated reports with a list of machines whose warranties have expired. Unfortunately when I go to DC8 > Reports > Add Scheduled Report, select Inventory Reports > Expired Warranty and choose to the results e-mailed in CSV format, the report I recieve includes machines that have warranties that have not yet expired. If I run the same report within DC8 > Reports > Inventory Reports > Expired Warranty, the results are correct. I have tested this many times and can
wan link monitoring
Dear Sir, Can we monitor wan link in opmanager? My scenario:- Router R1 is in delhi, Router R2 is in aligarh, Router R3 is in agra. R1 is directly connected to R2 and there is also a redundant path between R1 and R2 via R3. Now if link between R1 and R2 goes down and the route has been automatically updated. Now the traffic is routed via R3. Do we get alert for down link of R1 and R2?
Update contacts without creating duplicates
Greetings, We have multiple clients from multiple domains that we would like to be able to update weekly via a contact feed delivered by csv. I'm wondering what the best way to go about doing this is without creating duplicates while still being able to update phone numbers that change, titles, etc. Any assistance you could provide would be appreciated. Thanks!
I don't see any description
Greetings, when I place the cursor on of the request, the description shows me, as you see in the image below. But when I access in the request, doesn’t show me any description. We are using SDP 8.1 build 8125.
auto-redirect from http (80) to https (443)
Hi there, Windows Server 2008 R2 Standard ServiceDesk-Plus 8.1.0 Build 8114 I found a post that have the instructions to redirect SDP from HTTP (80) to HTTPS (443) automatically here: https://forums.manageengine.com/topic/how-to-redirect-http%3a-to-https%3a -see last post- So what I did is: run changeWebServerPort.bat 443 https http://www.manageengine.com/products/service-desk/help/adminguide/introduction/change-web-server-port.html modify the server.xml and web.xml as instructed on the link at the
Create folder in Profile Path when creating a new user
Does anyone know of a way to setup ADManager to actually create the folder specified in the "Profile Path" field when creating a new user? I thought there may be a way to get a script to automatically run when creating a user which would do this, but am not sure how to get that setup. Any tips would be helpful! Thanks!
DesktopCentral_Server\Patch
Hi, I'm actually cleaning DesktopCentral (deleting useless/temp files, we are running out of disk space). I found a ManageEngine post that explain which folders/files are delete-able here : http://www.manageengine.com/products/desktop-central/removing-unwanted-files-from-dc-how-to.html It works perfectly but I found a "Patch" folder which appears to have something like backups of .ppm and uncompressed .ppm (look attached screenshot). Is this folder cleanable or we should keep it like it is?
How do I force a new automated warrantly look up?
It seems as if DC keeps the original warranty expiration for a PC until I go into the inventory record and click "Scan Now". Is there anyway to force this look up to happen again, say for all PC's? FYI, it doesn't seem to do it during an asset scan.
is it possible to send a notification email when a ticket is assigned to a group and site?
Im one of the technicians who receive requests from servicedesk. whenever someone assign a request to me, i get a corresponding email notifying me that a request has been assigned. that's the case with technician, right? Is it possible for servicedesk to send the same email notification once a request is assigned to a group on a certain site? This is our setup: our servicedesk is based in India. If a request should be resolved by another team, lets say windows group, the servicedesk analyst will
Port already in use:8400
Hello, I installed a trial version of EvenLog Analyzer and received this error today? Resource check failed for service jboss.web:service=WebServer. Port already in use:8400 Can you advice please? Thank you
Is it possible to delete or inactivate an Incident template?
Is it possible to delete or inactivate an Incident template? If yes, how please? How is it determined that an Incident template is inactive (turns gray)? Is that information something that can be queried with any of the delivered reports?
Export Passwords
I seem to be at a lost as to how to export passwords (needed for as a backup for escrow) from the system. My situation is that: My account is an Administrator My account Export Settings has Encrypted HTML checked Under Admin\Customize\Export Password - Offline Access, I have: - 'Allow administrators and users to export password information to plain-text spread-sheet (.xls)" Checked - "Allow administrators and users to export passwords to encrypted HTML file" Checked Chose Tabs where Password Export
How i can add approval stages.
HelloO ME Team, I want to know from where i can enable multiple stages for approval to new request, As i know when i am selecting "Submit for Approval" it is showing stage one approval status but not showing "ADD STAGES" button ? i am using Version 8.1.0 Build 8100
Not able to store private key
I am trying to create keystore resource type but not able to add private keys.
Upgrade Pack 10000 is released !
Hi All, The latest release of OpManager version 10000 is ready for you from last week ! We are happy to bring you the following most important features and lots of Bug fixes: New Features Applications Monitoring Plugin : OpManager now includes applications monitoring plugin for in-depth monitoring of mission critical applications that include SAP, Websphere, Sharepoint, etc. This helps you gain visibility into application performance also. Hardware Health Monitoring : OpManager now supports
CSV Import
Is there a way for us to configure the Import CIs from CSV Field so that it requests for more fields than what is being asked by the System right when you click the Submit button. Ex: for Server CIs, these are the fields it’s requesting for: It asks for Total Memory (GB) only, but I’d like for the Virtual Memory which is a built in attribute field for Servers to appear in this list as well. If that’s possible, will this apply to custom created fields too? Thanks in advance.
Annoying username and password box keeps popping up
we are getting username and password popup before the real login , after clicking cancel we can log . I tried all what is mentioned here but no success . https://forums.manageengine.com/#Topic/49000005748736 any help ?
Uninstall IE 10
Hello, Has anyone been able to script out or otherwise rollback Internet Explorer 10 to the previous version? It seems some of our computers were recently updated before we could block IE 10, and now we need to roll back. I haven't been able to find anything reliable on the web so far. Thanks
http://demo.supportcenterplus.com/ Down?
Hi, I cant reach http://demo.supportcenterplus.com/, is it down? Kind regards Robert
Where are email settings stored?
I have a need to be able to retrieve via a stored procedure the email settings from an external application. Specifically the current email command delimiter and "E-Mail Subject contains". In what table(s) are that data stored?
WAN RTT and VoIP Modules
Hi, Is it possible to remove these modules from an OpManager installation? Is it possible to remove the WAN RTT dashboard / VoIP dashboards from the list of dashboards selectable. Is it possible to remove the WAN RTT and VoIP items from the infrastructure snapshot area. These are taking up valuable real-estate space on the screen and as we are not using them are confusing some users of the dashboards. Any help would be greatly appreciated. Many TIA Andy
Cannot start Netflow
Hello all, please help me to resolve this problem, i cannot start netflow analyzer on my CentOS 6.4 The problem shown like that: First time service startup takes longer time than usual Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details I want to attached also NFA_log files, but i dont know, how attached. Thanks
syslog source ip is error in syslog viewer
If the version of Opmanager is 9010, it is normal. but if upgrade it to 9200 and above, the souce ip address will become error. If the Version is 9200 , all source ip address will become 2013 If the Version is 9400 or above, all source ip address will become 0.0.7.221
Automate patch deployment reboot policy
Hi, We are facing problem in “ManageEngine Desktop Central MSP 8” that during Automate Patch Deployment, Restart Pop-Up is coming very frequently on user’s system (even after restarting whenever asked to restart). Current reboot policy is “Allow user to skip Reboot”. We need to find an option to deploy all missing patches in one shot and need only one reboot after the FINAL patch deployment. Please suggest that is there any option to fulfill our requirement. Thanks in advance Regards Tejvir
Desktop Central Agent version upgrade
Hi Team, We need to upgrade our desktop central agent version from 8.0 to 8.2. on all client machine. Please help me to achieve the same. Regards Prasad Kavale 961932704
host is unreachable
I'm using the free admin tools and whenever i use the Shutdown/restart or GPO update tool i get the message Status: Failed and Remarks: Host is not reachable. The workstation is running windows 7 enterprise 32 bit with SP 1 and the server is 2008 R2 Enterprise 64 BIT. The tools worked when the workstation was XP PRO, but now the tools wont work on the station, even thought the workstation sees the server and the tools see the workstation. Any feedback will be great.
Java 7 U17 32 bit JRE seems to be missing from DC
The JDK is in there, as is the 64 bit JRE, but the 32 bit JRE is not there.
Linux agent?
It seems that there is no Linux support for Desktop Central. We need to be able to inventory our linux workstations as well. Is this feature planned? Could it be implemented?
Is there a way to change the severity of a patch?
Security update bulletin ID's always start the same way, but I've notice a lot of them still appear as unrated. Is there any way to adjust this?
No Desktop Central link when creating a new discussion (as a guest)
I'm attempting to post a question to the Desktop Central forum (as a guest), but Desktop Central doesn't have a link in the "Forum" section to the right of the main window. Is this an oversight? Thanks.
Required firewall ports
Hello, I am attempting to bring into management a certain subnet in our office so that we can start scanning and re-mediating servers. This subnet is behind and internal firewall managed by our security team. I need to provide them a list of ports which need to be open, both ways, between the subnet the Desktop Central server is on and the subnet needing to be managed. Could someone please provide a list of required TCP and UDP ports to be opened for DC to work appropriately? I would like to see
Desktop Central MSP move from one server to another
Hi, we have a Desktop Central MSP 8 (Build 80014) server. it is running on windows 2003 R2 Std. Now we are planning to move it to another machine with windows server 2008 Ent. Please explain the process for DC MSP 8 migration. Thanks in advance.. Regards Tejvir
Popup/dialog placement with Dual Screens
When running reports and editing the filter criteria (eg. account reports by product, setting product filter criteria) when clicking the star icon to invoke the product list popup - if the browser session is on the 2nd screen the popup appears with a massive horizontal offset requiring the user to scroll right a long way to select the criteria If the browser is on the "home" screen this does not happen. Using IE9 - doesn't matter whether I set Compatibility Mode on or off, same happens. Ditto
Customizing Print Customizer?
Hi, Today I'm at a client's place making some changes to their SDP configuration, and they just asked me this: Is there a way so the Print Customizer has all/some options unchecked by default? (be it at a global level or per technician, I think this client prefers the second option since every tech has different needs) Guess they got tired of unchecking everything everytime they print a ticket, each tech always needs the same information so they always have to uncheck the same options. Any info on
Change Databse Server in Desktop Central
Hi, How to change the MySQL Database to MS SQL 2008 database in Desktop Central in Desktopcentral bin directory there is a changeDBserver.bat which i click it gives me a message "Data Migration from Postgres database is currently not supported" . Please guide me Best Regards,
Assign tasks to groups
I found an email from back in November saying the the ability to assign tasks to Groups would be coming in a future release--any word on when that might be? We need to be able to assign tasks to groups so any one of them can complete it.
Housekeeping folder structure - Is it safe to delete xxxx
I am trying to tidy up the servers our ManageEngine apps reside on and there are many folder that look like they need housekeeping Is their a guide on which folder/files can be deleted or pruned. This would also make backup easier Examples are: ADmanager Plus\Logs\ I presume I am free to delete/archive these files? ADmanager Plus\Temp\ I presume I am OK to delete these folders/files? ADmanager Plus\Patch\ Can I delete any of these folders/files? They take up
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