We would like to have ServiceDesk pull in requests sent to a separate email address used by external customers. We already have ServiceDesk installed and in use by the internal business.

 

We would like to have a sub-department in IT monitoring a dedicated support group and performing all work within the tool. However, we are concerned ServiceDesk will send emails to external customers asking them to 'resolve' a request etc (exposing our internal server name).

 

Is it possible to completely seperate the queues and notification rules without having to install ServiceDesk on another server/database?

Thanks,

 

Mike