client.log on Applications Manger 11
Hi, I'm getting frequent warn-messages on client.log about my 11g wl-monitors: 07:27:56:326 CLIENT: WARN: oracle.j2ee.ws.server.management.mbeans.WebServicePort[wls:name=TranslateServicePort,J2EEApplication=soa-infra,WebModule=b2b,j2eeType=WebServicePort,Application=soa-infra,WebService="{http://xmlns.oracle.com/integration/b2b}B2BWS_TranslateService"] javax.management.MalformedObjectNameException: Invalid ending character `]' at javax.management.ObjectName.construct(Unknown Source) at javax.management.ObjectName.<init>(Unknown
Form Customization
I am trying to add a custom field in the Service Desk forms customizer. I would like to create a new field about the size of the default description field with uneditable text populated in it. I am trying to put a notice on the form. I can seem to create little ones all over the place but nothing larger like the description field. Anyone have a suggestion?
Different Default Template
Is there a way to change the default template to a different template without actually changing the default template. I need to have a different default template for a few weeks and I don't want to have to recreate it after. Thanks in advance, Jason
import of assets
Version 8.1 build 8125 Would like a way to import from a spreadsheet or csv some of our assets such as switches etc that we already have elsewhere. Can someone provide instructions on how to upload/import assets? We tried scanning switches but they came up as workstations (we have cisco switches) how do you change them from type workstation to switch? We could not get it to change. need help asap please
Is it possible for servicedesk to send email notification once a request is assigned to a group on a certain site?
Im one of the technicians who receive requests from servicedesk. whenever someone assign a request to me, i get a corresponding email notifying me that a request has been assigned. that's the case with technician, right? This is our setup: our servicedesk is based in India. If a request should be resolved by another team, lets say windows group, the servicedesk analyst will assign it to the windows server group site (lets say Jakarta). The jakarta windows team will now pickup request from that filter
Time taken to 1st response & Time Taken from Open state to resolved
Hi, Could you help me with this issue, we need to mesure the response time(= Responded Date-Created Time) in h:mm format, and the Time taken from Open state to Resolved state in h:mm format(=Completed Time-Created Time) h:mm format. The header of report . Request ID Level Priority Created Time Responded Date Time taken to 1st response in h:m Time Spent Executed Time Time taken from Open state to Resolved state in h:mm format Completed Time Technician Requester Request Status Thanks in advance.
【ServiceDesk Plus】Survey - Satisfaction Level
Dear Sir, is there any way to change the default satisfaction level scale to "Good at the top and Bad at the bottom"? the reason of this request is our end users oftenly make the wrong choice by mistake, they are used to have the best on the top. that causes our service team to have bab performance in report. Thanks. Alan
Email command subject
I understand that in order to send an email command, I have to use @@SDP@@ as the email subject to indicate that this email is a command. But how then do I actually give the request an actual subject or title? When I use @@SDP@@ as the subject, "Not Provided" is automatically used in the resulting request. Thanks.
change report about added today or resolved time blanked which is two days ago
Hi, i want show the change report that added today or resolved time blanked which change was added two days ago
Opmanager probe & redirection
Hello everybody, I've configured a central site and a secondary site (probe server). When I'me connected on the web interface of the central site, I can see all the devices on the secondary site, but when I click on a device, the central site redirect me on the web interface of the secondary site... I'd like to monitor all my devices in one web interface (few customers), there is way to do that (collect all the data ?, ...) I don't want to open port on firewall to customers to publish opmanager web
Priority wise requests count
Query SELECT pd.PRIORITYNAME'Priority',SUM(CASE WHEN std.statusname LIKE 'open' THEN 1 ELSE 0 END)'open requests', SUM(CASE WHEN wos.ownerid IS NULL THEN 1 ELSE 0 END)'Unassigned requests', SUM(CASE WHEN std.ispending=1 AND std.STATUSSTOPCLOCK=1 THEN 1 ELSE 0 END)'In progress Requests', COUNT(wo.workorderid)'Total Requests' FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
User-created Templates
In what table do user-defined incident templates exist? I created a template called "Test Software Dev". It's not immediately obvious. I looked in the Templates table but I don't see it. I see other templates like "FileAttachmentKeyTemplate", "ConversationMigrationTemplate", and "UnInstallAgentTemplate" but not the one I created.
Manage Engine Netflow Analyzer logging
Hi, I have CentOs 5.8 and Netflow Analyzer 9.6 Sometimes I have situation, when Netflow Analyzer stop to processing data, but I still have access to web frontend. After restarting of service all is ok. I tried to find logs of Analyzer, in which I can find reason of a problem, but still unsuccesfull in this. Please, help with information about logs of Netflow Analyzer in such a case.
Adding groups from Active Directory
I need to have my groups out of Active Directory show up when a technicians sends a replay for a request. I have done a scan and made sure that it was checked but the do not show up when trying to respond to a request.
SDP x SCP
Can I install SCP on the same server SDP? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
opmanager 10 issue in esx datastore discovery
Hi everyone, I'm encountering a strange issue in opmanager 10. Here's my infrastructure: I have 2 groups of esx hosts, each group is composed by 8 hosts (total 16 hosts). Every host of a group can see all the available datastores, but only a subset is mounted on each host (by vsphere client I'm able to see all the datastore, but most of them are correctly marked as unmounted). The issue is that when I discover the esx host by using opmanager, in the snapshot page of the host I can see all the datastores,
New Report for support tickets
Is it possible to create a report, that will list all conversations and any notes attached to a specific support ticket. Basically everthing that is logged/ attached to a support ticket.
Where are custom fields stored?
I need to be able to pull the names of custom fields as well as email commands available in the system. Where might those be stored?
can SMS be used to input alarm states?
We are using OpManager 9200 (upgrading to 9400 or 10 this week). We have a mobine phone connected to the Central Server as a modem and send out SMS alerts for alarms. I have just bought a new device which monitors power states and sends SMS messages directly as alerts. Can the SMS alert be received by OpMan to trigger an alarm in the system? cheers Jon Don't blame the network!!
menu layout
After upgrading to version 10 OpManager not use it in google chrome, get out of the menu layout. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Check Point Firewall and OpM
Has anyone set OpM up to monitor Check Point Firewalls? I cannot get the credentials to authenticate and I cannot figure out what I am doing wrong. I have Check Point 71.30 running on IBM servers running SPLAT 2.6. Check point is a HA cluster and there is one management server. Thank you,
NetFlow Pluggin Installation Red Hat 6 Server Problem
Hi, today I have installed OPManager on Red Hat 6 Server. It works very well; in fact I can go to web page and I can start to monitor my network. I have also bought NetFlow pluggin. I have installed it but it doesn't work. I can say that OPManager has been installed opt/ManageEngine/OPMnager while NetFlow has been installed to /root/ManageEngine/NetFlow The error is the following: [root@VM3131-LSXSDN-1 bin]# ./run.sh SERVER_HOME = =/root/ManageEngine/NetFlow/bin/.. OPM_HOME = =/root/ManageEngine/NetFlow/bin/../..
Juniper EX 4200
Hi, I am having difficulty adding some Juniper EX 4200 switches to opmanager, locating the OID's etc. can anyone help? A.
Support Center-Search by a custom field value
Hi, is there a way to search inside Support Center by a value in a custom field I added a "Serial Number" custom field in the sales additional field , when I receive a request by phone from a customer I need to validate him against the serial number of the product he purchased to check if it's under support or not before accepting his request. thank you
Mail customisation for scheduled reports
Hi, We want to use scheduled SLA reports for our customers but in the current version of Opmanager, mail customization for the scheduled reports is not possible. We want to use custom receiver name and signature. Can this be possible in the future versions thank you Baran
how do you upgrade from appman 10 to appman 11
and how do you migrate from mysql to postgres your data
Cannot delete request
We are running SD+ MSP and when running a report of all unassigned tickets, there is always a single ticket/request which always shows as not being assigned to a technician. The request cannot be viewed in any account or by using the all requests filter under the request tab. If we search for the ticket number in the "Go To --Request ID --" box at the top of the request screen, it goes to a new screen with the following message Request does not fall under your permitted scope. So you are not authorized
Apple and Printing Devices do not show DNS names or Device Types in IPAM
How can I get my apple products and printers (HP, Xerox) to show up in IPAM correctly? Right now, IPAM pulls the IP and MAC address but no names. I know they're not in my AD DNS but shouldn't they pull right from those devices? If I do an SNMP scan, the names are there.
Moved folder doesn't show up?
Recently had a user move an entire directory from the root of a drive, into another subdirectory, but the move isn't showing up under the "Files moved (or) renamed report" Any clue as how to get those to show up?
Website Details
Hi, I am trialing Firewall Analyzer 7. We have a Juniper SRX240 running UTM. The website details report has no data. What am I doing wrong in my SRX config? I have followed the SRX config guidelines found on your website and I seem to be getting most other traffic. Thanks,
Using API for requesting assets
Hi, I'n a newby in SDP. Api documentation (REST-API) includes sending template to add request information. However, there is no template for services, only for incidents. Our use case is to be able to request for application access rights which are configured as products/CI's in order to have certain relationships between CI's. I would imagine there is a way to request any kind of products (workstations, keyboards etc) in just one request. In our case it would be just taking advantage of this structure.
Customer satisfaction level selection, when closing the request
Hi, We are using "Automated Close" for the "Request Closing Process". So an email is sent to the requester when the Request is put in Resolved state by our technicians. The requester has the option to close the request via the link sent in that mail. Wouldn't it be nice if the requester could be able to select his/her satisfaction level when closing the request. May be a drop down box with levels 1 to 5. Those selections would be very critical for the companies that provide support services and need
can't start opmanager10 in CENTOS 6.3
Hi, i have a problem with opmanager 10. when i try to start opmanager 10 in centos 6.3. he create tables and them display the message "This OpManager has been licensed to free user." and do nothing... i press crt-c and try to start again and nothing... thanks for your help.
Secure Password Authentication (SPA)
Hi, Does anyone know how to enable Secure Password Authentication (SPA) on Service Desk Plus? Our version is 8126 and we are having delays with outgoing emails and after looking at the log files from WireShark we have discovered that the delays problem are due to SPA not enabled. But I am not sure where I can change this?
Unable to close ticket created through Service Catalogue
I have just finished populating the Service Catalog, i have gone through the testing period to see whether it all works as it should and unfortunately it does not. I have a 'pick list' which i have created in the 'Additional Fields' section of the Service Catalog so it is available to all of the template forms i create (see below). When attempting to close the ticket it shows the below although the field CIA Incident Type is filled in. Does anyone have any idea as to what i can do to sort this please?
Cannot display sub-menu after upgrade to V10
After upgrade to V10. Cannot see the sub-menu correctly when using Chrome browser. IE9 is ok. How to fix it?
Notifications not being sent to technician group when a new request is added
I have a business rule set up to move all new requests to a default technician group. The technician group is then configured to receive email notifications when a new request is added. The business rule works and puts the ticket in the right technician group, but an email notification is not sent to technicians in that group. If I go in and manually edit the request after creation, changing the group and then changing it back, the notification goes out as expected. I am not certain when this behavior
Question regarding Service Catalog vs Incident templates
Where do the incident templates show up for the user? For example, I have the service catalog configured with many catalogs. Examples include IT Admin Systems and Email, Phone, Instant Messaging. These Service Catalog templates all seem to be defaulted to service requests. When configuring a new Service Catalog, I do not see an option to make a Service Catalog an incident rather than a service request. So when the user logs in, how do they submit a "hardware" incident rather than a service request?
Fail change template
I open the the request and click the Close button. I show a window that does not fill the field and opens the editing mode. In this window, I try to change the template request that the field would be filled in automatically, but it reloads the page and I see the window for creating a new request. If I open the request and click edit and change my template, all ok.
iPhone app
Just wondering when the iPhone app will be available like it is for SDP.
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