1) what is the process for importing data into the product from existing systems? Is there a loader utility and if so, how does this work?

2) can permissions be set such that Requesters can view Problem records for their own account/site?

3) i understand you can add additional fields to Request, Changes, etc. however, can you add additional fields to the 'Work Log' table? We would ideally like to have at least two additional mandatory  lookup fields on the time entries.

Thanks in advance