How does the security work for technicians viewing additional asset attributes?
Under Admin>Asset Management>Configuration Item Types>Printer (for example) I've added a few additional attribute fields such as firmware version, last maintenance date, etc. I'm having a tough time figuring out how my technicians can view and/or edit the information stored in these fields. SDP support has advised (ID #6821566) this cannot be done unless the technicians have both full control for Assets and the EnableCMDB role. To me this sounds as though it is simply a workaround and of course does
Report range time ( between hours )
Hi, I´m 'rookie' in this aplication. My company are looking for a report to show number of request by range time ( We work in shifts ) Information about number of request by range time, month and year....somethig like this: Year Hour 2013___00:00-07:00_07:00-15:00__15:00-23:00____________________ Febrary_____73_________65________ 89_____ January_____54_________56_________65__- 2012 December___56__________654_______67____________ Can someone help us. Thank you
Backup NetFlow Plug-in 9100 version and restore on another machine
Hi, I need help on backup on Netflow plug-in 9100 and restore on to another machine before actual deployment on operation machine. How do I go about it? As from now, I have already backup OPsManager to the other machine with configuration but I am unable to see the netflow plug-in statistics on the network tab > NetFlow. Anyone can guide along?
Is there a way to uninstall software from specific users accounts, ---- Without haveing them login.
We have a Hyland Onbase Application that was installed directly under specific users names through a ClickOnce installation. It is installed indifidually for 'each' user. Is there a way to uninstall software from specific users accounts, ---- Without haveing them login. We want to remove every instance, under every user's account, on every computer which they may have logged into. Is there a way to uninstall software from specific users accounts, ---- Without haveing them login.
Re-installing Desktop Central on server
I need to re-install DC to repair some problems. Are there any particular steps I need to take other than just uninstall and reinstall? My main concern is that the re-installed copy will be able to locate all the desktops with agents, so I will not need to push out agent installs again.
Reports folders
Dear Support, I would like to know if there is any possible way to remove a report folder from the Manage Folder view ?? Thanks.
Problem with Client Mac
I have Destkop Central Build No:80234. When I install a client Mac, I'm all steps and it´s shows the mac has been installed correctly but in the SOM, never appears in the inventory. The Mac computer has no proxy or firewall. Where are the logs on the Mac to see the problem? Thanks
Problem with deploying on Win7/8 configuration. Access denied
Hello, I have problem with deploying configuration on Hosts with Win7 and Win8 OS. Configuration deployed ok on Host with Win XP but all new hosts with W7 and W8 has error Access denied. GPO are the same on all hosts so creditional are the same. I really dont know what is the problem... I saw in forum history that can be problem in WMI and open ports on Win7. I hope that you have some solutions for problem. Regards, Sebast
User Configuration - Deploy shortcut
Hello, i need advice. I have shortcut which i need deploy to selected users desktops. My problem is that users in firm can log on more than one computer with their account. Configuration that i created, deploy shortcut first time when user is log in, but next day when user log in another computer with his account shortcut is not deployed - ( because configuration deployed first time ADME for DC i think operation is completed)... Any idea how create configuration to solve this problem. Kind regards,
Email Template
I have setup templates for Replying to a Request and Forwarding a Request. This works great when in a Request, one selects Reply >> Reply or Forward the Request. The issue we have is when you Reply or Forward an email in the Requester Conversation, it strips the original email and replaces it with the template. Is there any way around this so it keeps the original email body and subject? Thank you
Change: Notify will link to blank page
Hello, If I send a notification from a Change (General -tab), the target person will get the mail with an URL -path. For some reason it's not a link, but you can copy it to browser address. The problem is that when a reqular user browses to that URL and logs into SDP, the page is blank. Same thing if the user is a CAB Member. If the URL is used with a user account with SDP Tech. rights, SDP will open the correct Change. The documentation states that Change Notification can be sent to "any
ServiceDesk Plus-MSP Software license resource
I just have an issue regarding the software license resource tab. When I key in the appropriate details of the software license In ASSETS and once I click Save, it appears as below, (<div class="hide" id="sdp.license.allocate.licensecantbeem). Can anyone help me on this issue, thanks..
Opmanager Visio Addin
When will this be updated for office 2010?
New project - add user groups instead of individual members?
Hi, When setting up a new project I am currently filtering by IT Department then selecting the members required, is it possible to add a single group of users? Thanks James
Granular control of password requests per user account.
the ability to enforce password requests for individual user accounts per resource would be very useful. Example: We have resource called "Linux Mail Server". It has two accounts; root and mailuser. We don't need to enforce requests for mailuser but we do need to enforce requests for root.
Duplicate username suffix
When creating a new user account and the username (ex; moorec for Charles Moore) is already in use the only option in ADManager Plus is to add a number to the end of the name (ex; moorec2). Is there anyway to alter this so that it automatically adds letters from the user's name? So instead of moorec2 we'd get moorech, or if there was already a moorech we'd get moorecha?
Backup problem
Hi Service Desk Employee. When you create a backup of an error. How to fix it? E:\>cd E:\ServiceDesk\bin E:\ServiceDesk\bin>backUpData.bat Starting.... May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager set StandAlone INFO: Going to set the standAlone param as : true May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager set StandAlone INFO: Going to reset rootDir using server.dir May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager
User Groups - Department Heads
Hello, Is it possible to create a user group that only contains Department Heads? Thank you, Ben Bowman Peoples State Bank
Send reminder or message to Task owner while viewing the task from my assigned Request
Hi there, When I open my assigned Request to review the Tasks from the Tasks view, it would be much convenient if I could send reminder or message to the task owner by clicking a button next to the task and later on I can trace the communications with the owner using another button. Thanks in advance for your consideration. Have a nice day. Ivan
Assets: Servers and iLO management port
We are using HP Servers and each server has an embedded management port "iLO". SDP doesn't seem to regard this in any way. Few issues came to mind straight away: 1. There is no place for iLO IP-address in Server -details 2. The Network scans doesn't recognice iLO port and collect any information about it or the server. 3. The Network scans identifies the iLO port as a seperate Server (or workstation) rather than a port in particular server. No details are collected. 4. How can I link the Server
Search on Request # with no results
Search on Request # with no results, however if you look up by contact the request is there. If you select the Contact and then click on the request you can just view and not add any notes or edit. Need to be able to Search on Request Need to be able to Search on Contact and be able to open the ticket and have same capabilities as when you search on the request number and select. Thanks Kathy
Build 8201
Hi All, Where can I find the build 8201? I already have the 8.2.0 version installed, but I can't install the 8203 build. Thanks a lot!
Cannot display the "Region" associated to a request
Hi all, ManageEngine SDP 8.1.0 Enterprise Registered. When selecting the "Region" column to display on the requests view, there is no value; empty field. When running a report with the same criteria, the "Region" is correctly filled/displayed. We would like to be able to use one support group for several regions, but to dedicate views. For instance "EUROPE HelpDEsk" Group, with regions "Southern Europe", "Northern Europe", "Central Europe" ... Please advise, Many thanks, Kind Regards, Andrei
can't add host due to permission error
I have tow windows domain controller servers，due to company security policy,I don't want to give administrators group permision to monitor team，when I assign backup operators group permission，it will show access is denied error.but follow the errorr log, I can use backup opearators group to access admin$ and c$,so the path is correct.Iwhen i give them administratos group,everything is fine. want to know what kind permission that need.
Request for asset report - scanning agent and specified software
Dear Support, Can I please have a query compatible with build 8123 and MSSQL as follows: Specified software (eg Mozilla Firefox) of my choice installed on Assets with a SD scanning agent and last scanned time. Columns required: Hostname, User, Department, Site, Software (eg Firefox), Software Version (eg 20.0.1), Last Date Scanned As an example, this is so I can identify which assets are not running the latest version of Firefox, and produce a list relevant to each site/region to request they update
Netflow gui slow
Hi, this morning netflow analyzer 9 is crashed, I restarted the service and now is running but The section Dashboard and Devices are very very slow. I tried to get information with <home>\NetFlow\troubleshooting\DBInfo.bat (run as administrator) but the output's are only error get db count from the listed tables. How can I troubleshoot gui / db performance issue? thank you very much R.
Standard notifcaton for cisco devices
Hi, I want to configure Workflow in OpManager, I want to know is there any standard notification for devices like switch, router and firewall? Best Regard
Problem with Telnet on Opmanager
Hello Could you please help me concerning a problem of cisco telnet by OPManager platform so i added the configuration on IE and windows to activate telnet but the issue persists which i cant monitoring the router by telnet the opmanager version is 9 and the IE browsrer is 9 Note that the telnet is configured on Cisco Router on Windows 7 (64bits)and IE Regards Ahmed Zniti
SNMP traps not regognized
Hello Im using free 10 device edition of Opmanager 10 I made fresh install. Earlier I was using version 9 and SNMP traps worked fine. I put mib files to mibs folder. Also in Trap processors add new trap processor from that mib. I have 2 mib files for different systems , But all traps are going to Unsolicited Traps I see there : (swptrap-mib) No Trap Parser defined for received trap: Enterprise: .1.3.6.1.4.1.18494.5 Generic Type: 6 Specific Type: 1 Variable Bindings: .1.3.6.1.4.1.18494.5.1.1: SWP01
How can i remove content from the Self Service Portal
I am currently enabling the Self service portal and would like to get rid of the the Demo play button and link. I have been unable to find the file that publishes this to the site. Is anyone able to advise me how to remove this or the file location?? Many thanks
Hash (##) in requestno. when forwarding e-mail
Hello, We started exploring SupportCenter Plus 7.9.0 today. When we forward a request through e-mail, the subject line is filled like this: [Fwd: ##10## : Test]. Is it possible to change the # symbol into another symbol? We are also using ServiceDesk Plus (in another department) and we want to be able to forward a request to ServiceDesk Plus, without connecting it to an already existing request in ServiceDesk Plus.
Can a report be generated on the Solutions?
Hi there, I was wanting to know if it possible to create a report on the Solutions made in ServiceDesk plus? If so could anyone give tell me how to do so? Thanks.
Support Center Plus - Productivity Report
How do I run a productivity report in Support Center Plus ? I need to know which tickets the supports reps worked on and for how long.
How to create alert for "DNS Nodes Added" and a question about the Report Categories.
Under Reports > DNS Changes I see a built-in report called DNS Nodes Added. This contains useful data. Looking around I can't find how to create an email alert from this report (or for any report not under "Profile Based Reports). So, under Configuration > DNS Audit I created a new Report Profile using the DNS Nodes Created action. However, that report has no data. 1. Why can we not create an email alert from any built-in report? 2. What is the difference between the standard report categories
Monitors stopped showing data
Recently, after running appmanager for several months, some monitors are now not showing any data. It was limited to Windows clients but now Tomcat clients are also a problem. After running "poll now" all is well again - but after a few days the problem will reoccur. Do you have a fix? Many thanks, Daniel.
hour based contracts
Hello, I have an hour based contract for an account. If i change the hours purchased, the hours remaining does not update to reflect that new hours have been purchased. To reproduce 1. make a contract with 20 hours 2. make a request with a time entry to subtract some hours from the contract 3. add some more hours to the purchased hours-the hours remaining does not update to reflect the additional hours
OpManager Probe issues
Hello. We experience an issue with OpManager Probe 9400. We had a working Probe, till we got the following problem: - The service is running - there are no errors in the Event viewer - java process is running - but a browser shows nothing. We decided to reinstall the Probe, as it took too much time to get it working (without any results). We used a clean Windows installation with all the latest updates. But after installing OpManager Probe we get the same issue: - everything is running - OpManager
Possibility for add attachments into notifications
Greetings. Some of our customers are asking for a possibility for add the attachments of a request into the notifications. For example, if a new request with attachment is assigned to a technician, the notification that the technician recieve, he would be able to recieve the attachments of the request inmediately without enter to the env. for downloading. Does this function is in the SD+ roadmap? Regards.
script scan, agent, and https
Hi there, I remember someone said that script scan doesn't work if SDP is in https mode. Would agent works on https? I haven't tried this but want to know if anyone have any experience with this.
Notify of request Status change or Technician assignment
I would be nice to have the ability to fire off group notifications when a request has it's status changed or when a Technician has been assigned. Is this possible?
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