Historical Reports Indicating Threshold breaches
Hi, Is it possible to include in the reports specially on the graphs a color indicator that the threshold hold has been breach. An example is that if the values go beyond the threshold then the line graphs would change to orange or red (warning and critical) respectively. Or just red color for breaching critical thresholds. Cheers, SNZLuffy
How can we see the history of a resolved ticket?
A ticket usually has a lot of history. In history tab of the ticket, it has the details of the technician(s) who has worked on the request. Like, the ticket has been assigned from technician A to technician B and to C.The history tab of the ticket shows all the details of the technicians who have worked on the request. When we take a report showing the resolved tickets, is there a way to see all the history of a ticket in the report. Please help... Thank You Kind regards Harshan
Desktop Central Agent for Windows RT tablets
Hello, Are there plans in the pipeline to port the agent to Windows RT? Our organization is planning to use RT Tablets (yeah, I know) in certain situations, and being able to manage them (and especially, remote control them) from within Desktop Central would be awesome. Best Regards Neil
open request default technician
HI, My system have 3 technician (A, B, C). May I set the default technician by login user when technician open new request ? ex: if technician "A" login and he open a new request, the technician item of request form will be choice by "A". Thanks. Finley
"Failed to establish connection with web server. Gracefully shutting down Applications Manager."
I updated to build 11500. I get the error "Failed to establish connection with web server. Gracefully shutting down Applications Manager." after all services start. All services then shut down. I uninstalled the update but the issue remains. Now I cannot use Appmanager at all - and our production systems are unmonitored. These kinds of issues are completely unacceptable in and app that we are paying for - this is probably the fifth issue I've had in less than a year. Please advise ASAP on
inserting map
hello i would like to attach some maps of the sites that i have, how can i do it?
Time difference
There is differnece between my System time and Netflow Analyzer. my system time is 9:28 pm but my netfow analyzer time is 12:28 and my router time is 21:28. where netflow analyzer pick the time and how to change the time
SkyDrive Pro Deployment
Is this something that is not supported/working?
Scan Issue
Hi, Trying to scan ESX Servers, most working fine. 2 of them say this: FAILURE :One of the workstation attribute which is mandatory is set as NULL. Hence this workstation cannot be added.
Port History
Hello ! I am trying to use oputis and there are some problems. I am unable to search in port history with different browsers , but such kind of search in rough detection is working. And the second thing is that oputils is missing about 50% of information when scannig switches automaticaly 3 et once and I am unable to set scanning less than 3 devices at once. Thank You!
OPS MANAGER KEEPS SENDING CLEAR ALARM EMAIL
Hi, my ops manager keeps sending the clear alarm email over and over. I need the way to stop it from sending. All switch ports are up and clear! please help
OpManager Mount Point monitoring not showing accurate data
We are running the current version (10200) and followed the instructions to enable mount point monitioring (http://support.opmanager.com/sd/AddSolution.sd?solID=36001). But after that is done all drives (mount points and local disk) all show the same percentage open. For example we have an Exchange server that has 3 local drives and 14 mount points and all drives are showing are showing that they are at 75% capacity, when in reality their capacity varies greatly but some are nearing full. All
Problem telnet DE
I have an issue concerning the telnet cisco device by device expert platform so on server with command line i can telnet with the same credentials putted on DE but cant telnet on DE Regards Ahmed
Device Expert. Backup failure. Enable Change Detection failure.
Hi, I'm using Device Expert 30-day trail and trying to backup my ASA 5510. So I provided credentials and entered into the enable login mode successfully. But when I hit backup button in Actions menu I'm getting - Failure due to not supported commands. Also it says that operation timed out during transfer. Is there any way to increase time out period in Device Expert or may be change the commands for configuration backup? Also there is another issue. If I make any configuration changes the Changed
Any plan to support Stonesoft
Hi, do you have any plan to supporto Stonesoft appliances? Regards
PMP Training
Hi, Is there any official training course or program for PMP? Or, am I limited to the help file and these forums? Regards,
How to reduce index size
We have an ELA build 8000. Index drive is 450 gb and it is mostly full. We don't have a lot of servers on it about 100 or so. And under F:\Archives\Indexes\2\univindexes\cold folder I see archives which is 6 month old, although our "Retain Archive Logs" interval is setup to 1 month and "Compress Index files older" than and "Compress Universal Index files older than" both setup to 3 days.
RAM is not automatically monitored
Hello. We have an issue with one of the monitored VM. RAM is not examined automatically, at the same time pressing "Test Monitor" in "Memory Utilization" monitor gives results without any issues. We tried to monitor the VM from different Probes, and got the same result. Any other "monitors" works fine for the VM (like CPU utilization, other) The build number we have on the Probes: 10200 Please let me know, what information I need to inform of, in order to solve this trouble. Thank you.
clearing sms log on server
hi anyone know how to clear the sms logs that weren't sent on the opmanager? JM
Servlet API Usage
I am attempting to use the Servlet API to create a request but am having trouble. As a test i put the following into my browser: http://ServiceDesk.examples.com/?username=administrator?password=password?operation=AddRequest?requester=John?requesterEmail=john@mydomain.com?subject=test The response i get is: Failureusername cannot be empty I am confused since i did specify the username. Please help
Windows XP License Key Not Being Scanned
Good day, I am trying to use the ServiceDesk+ asset system to do some Microsoft license management. I've imported my list of keys and set up my licensing, however it appears that my a number of my systems failed to import the license key of their installed OS. The systems scanned successfully, but the Windows XP (SP3) license key has not been imported. Any suggestions on how I can get those into SD+ without doing it manually? There's over 200 systems and entering each one individually would
Possible to configure Desktop Central managed workstations to download patches from WSUS server?
Hello, My apologies if my questions are clearly documented somewhere already: upon research, I have yet to discover the answers. I am new to Desktop Central and newly managing a Windows 2003 AD domain with GPOs defined for WSUS (prior to implementation of Desktop Central) and using Desktop Central 8 to manage workstation patches. Websense shows multiple instances of Desktop Central managed workstations to visit www.download.windowsupdates.com, some up to 1200x logged instances in a two week period.
Bulk Import Items
Hi - a few months ago I bulk imported a new group of Categories and Sub Categories via CSV. Only some of the Sub-Categories had items associated to them. Because of this I couldn't leave the "Mandatory Field" option on. However the team are having trouble remembering to use the items field and it's quite important for training so I need to add Items for every sub category. Something simple such as "fault". Is there a method for only importing items against all the sub categories without losing the
Remove duplicate requestors
Hello, In our on-premise SDP we have noticed duplicates of our requestors. I thought of deleting the duplicate entries but was not sure what would occur with existing open tickets sent by requestors. Is there a tool or a way within SDP to merge duplicate requestors rather than delete them? Thank you
Bulk Import Items
Hi - I have a well defined structure for Categories and Sub Categories following a mass import using a CSV. At the time a number of items were added for some categories only. (Some categories are currently empty) the result is that I had to turn the mandatory field setting off for items. However some of the categories have items and must be chosen. Whats the best way to import a "default" item against everything in my Sub Categories. Is this possible? Thanks in advance.
Problem adding ESXi hosts
Hi, We have a problem with our OpManager installation. I have scanned our network, and I have ended up with 4 ESXi hosts and a vCenter, in the Unknown category. When I'm doing a rediscovery, I get the error message: "Failed to connect the VMware HostWebService (Device may not be reachable / Credentials may be wrong)". I have verified and tried the following: 1) The server OpManager runs on, is able contact the ESXi hosts. 2) Firewall in ESXi is set to allow port 443 and server is not in lockdown
Sharepoint Integration
Hi Can anyone tell me if ServiceDesk Plus can run within Microsoft Sharepoint?
Disable Jump to options
Dears How to disable "Jump to" (Top Right Corner) to requester ? Suppose if we create requester, system show top corner . How to disable it thanks in advance regard shakthi
combination of and /or
hello how can i make a combination of "and" & "OR" in the business rules or SLA rules
switch connections
hello is there a way i can make the SDP discover the port of the switch that is connected to? and can i make a map from the relationships that i've made to the network?
how to show dashboard ?
Hi support, How to show tab dashboard when we are not as Admin/SIte admin, for example I am a technician, and I can see tab dashboard for control/forecast request ? Can you tell me how to do it? Thank you.
Sharing Resource Group with User Group
I've installed the trial software for PMP and am liking it so far. A quick question related to local Windows administrator accounts: If I want to change the local admin password on a domain windows server do I need to create a second local admin account and assign that as the sync credentials for the windows resource or can I use a domain admin account to change the local admin password? If it's the latter, can someone lay out brief steps to make this work? I've tried following the Help files included
After upgrade I get redirected to login page when trying to add resources
Hi I have upgraded Password Manager Pro from build 6701 to build 6904. Everything works and I can see all resources and passwords that we already have in Password Manager Pro. If I click on the tab resources a screen momentarily shows all resources then a second later I get redirected to the login page. Same behaviour in both Google Chrome and IE10. Please help me troubleshoot this issue. Regards / Bjorn
switch scan
hello when i make a scan on the network with SDP, it recognize the switchs as routers ,and it only gets the IP address with no more information, even the product type is "unknown router" what can be the problem
Fortigate logs - use hostname in url field of reports
Hi, We are generating a new custom report on firewall analyzer, but when I try to use url field it looks like: 108.160.162.44/subscribe?host_int=823801266&ns_map=73147300_287835956132 Even when dns resolution was activated, the site name never is the same as the website accessed. We want that field shows up hostname, like bellow; <190>date=2013-12-02 time=10:29:52 devname=FGT1KC3912802022 devid=FG800C3913800913 logid=1059028704 type=utm subtype=app-ctrl eventtype=app-ctrl-all level=information vd="root"
Features
Hello! We are looking to buy your Firewall Analyzer solution. Please tell us does it suport this features? 1. Can we look at what site the user(or ip address) is sitting now? 2. Can we see how much traffic a user(or ip address) downloaded for a certain period (week, month)? 3.
ServiceDesk Plus 8209 Released
Dear Users, Hotfix 8209 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8209 SDF-51472 : Technician Space - Showing some of the technician related notification alerts on the application screen. The supported notifications are listed below. Notify Technician when a request is assigned. Notify Technician when a task is assigned. Notify Technician when there is a new reply from requester. Notify
Tracking the Asset Lifecycle
The subject of the management of the asset lifecycle seems to be cropping up recently. In ManageEngine ServiceDesk Plus the Asset State field is used to manage this process. First off, when an asset is manually added, or scanned interactively, by ManageEngine ServiceDesk Plus the Asset State field defaults to 'In Store'. If you haven't assigned your workstations and assets you'll see this status in the summary list: Assigning an asset is a very straightforward process and can be done in a number
How to test DC Agent ICON in System Tray
We are thinking of turning on the Agent Icon in the System Tray (currently it is off) and we want to test the features of the agent. For example, we want to make sure the user cannot disable DC via the Agent (we think not but need to test). We also need to develop a few documents to educate our users on the DC Icon since they have not seen it and what they can do (and how to do it). To that end, we prefer to be able to turn this feature on for a specific remote office but we do not see how to do
Deploy software from results of query
Hi, Is there a way to run a query of workstations that have version x of software and then deploy version y to that group of workstations? For example, I would like to run a query of workstations that have a version less than 4.0.7577.4409 of Microsoft Lync. Once I get the list of workstations that have that old version I would like to deploy the current version to those workstations. Thank you, -dennis
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