Dear,
We have an issue in the SLA milestone notification!
I have configured customized SLA notification for response and resolution. But none of the assignees and owners receives the notification.
could any body can help ,because we have issues in production environment .
SLA 's are getting attached but when response time exceed to 50% ..user is not getting warning breached notification to their mails.
Remedy ITSM 8.0
looking to hear from you in next future.
Thanks,
Rakesh