Rogue detection Wireless
Hi I want to test unknown host meaning host no authorized in my Local Area Network connect with Wifii so i verify in Oputils Rogue tool it ca detect the MAC adress and IP adresse but the connected switch is unknown is it possible to resolve this issue to display the type of switch connected Regards Ahmed
Server not starting
We have stopped receiving logs from our configured servers, and when I check the services on the server running EventLog Analyzer, I can see that the ManageEngine EventLog Analyzer service is stopped. If I try to start the server by running ManageEngine\EventLog\bin\run.bat I get an error stating, "Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details." I'm not sure which logs I should be looking at to troubleshoot this effectively. Any help is appreciated.
ManageEngine AD360/ADManager Plus
When I run a report to discover group memberships for a user, their fields populate as the report is running but once the report finishes, the data disappears completely and I am presented with a page that says 'No data available for the specified criterea'. Thanks, Kelly Beauchaine
disk usage report
When i run the disk usage report on our linux server it shows several diffrent .lzm files, and not the disk in full. Is there a fix for this?
SDP template creation tickets by email
It is possible that when I get an email to one of the mailboxes groups ServiceDesk Plus ticket is created with a template other than the default template? Examples: SDP email: helpdesk@sdp.cl email support group 1: group1@sdp.cl email support group 2: group2@sdp.cl If the mail is addressed to email SDP: Apply template "default" If the mail is addressed to email support group 1: Apply template "Group1" If the mail is addressed to email support group 2: Apply template "Group2" Thanks, Mauricio
Domain authentication to the web-console stopped working
Hello! We are using ADAduit Plus 4.5.0, the level of our domain/forest is Windows Server 2003. At the autumn of 2013 domain authentication to the web-console of ADAudit stopped working. Web-console began to look as if the version of AdAudit was updated to 4.6.0, but actually version hasn't changed. There were no changes made by administrators. Also nothing useful was find in ADAudit logs. Could you help us to recover domain authentication?
Twitter Exception
Hi, I was going to implement twitter but i get a error "Sorry !.. Unable to contact Twitter service. Please check Twitter Settings : javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Every thing i google points to a issue with JRE SupportCenter\jre\lib\security file CACERTS Is this something you manage or is there some
e-mail ticket rule
Hi I don't want to create new ticket with email except one customer. Can ı set a rule as one customer that i choose send me e-mail then a request will be created? How can i do that?
How to change domain password by PMP
Hi! I'm a newcomer in PMP. So can you help me, I add one resorse to PMP, but I can not to change domain passwords. I can change only local accounts passwords. I installed Windows Agent on this server. May be I have to install Windows Domain Agent? Thanks a lot!
Option to have new ticket start on a search page
Many of my users are lazy and choose the first ticket template they see. I have seen many support pages start with what is your issue. just like when we start this discussion as you type it brings up other similar issue/topics This would be great to have as the main ticket page as an option. force the people to start typing in their issue and have templates show up in a list close to that description. just as if they searched by my users don't use the search feature
Sorting search results clears results
Hi, I have just been searching through our system (Requests, Contacts, Solutions and Archived Requests ticked) and, because there were more than 5 Requests found matching my search criteria, I changed the sort results by option to Last Updated - Latest First. Unforunately, in doing so, all of my results (Archived Requests aside) disappear! Annoyingly, if I click either of the search buttons again, the sort results by goes back to its default of Relevance. Could someone please
Problems with Landing Servers
Hi ! Did somebody have success with the new 7.0 feature, landing servers, with telnet? Indeed, I have several problems with simple 1 hop setups : - in some cases, it logs in, and immediately, the screen is cleared and gets stuck with the line "authenticated to my_landing_server". - or I got the shell prompt, but when I type 'exit', then again the screen is cleared and gets stuck with the line "authenticated to my_landing_server". Does this new feature works for you? Cheers, LD
Linking 'Categories' within Tickets to 'Topics' in Solutions
Hi I would like to be able to use the categorisation matrix within Tickets for 'Solutions' but it appears to utilise a different field Is it possible to do this? Thanks Andy
netfloow free linux
Hello, please tell me. I downloaded and installed netflow analyzer on Linux. When installation is not an option netflow analyzer, netflow server and only netflow collector. I chose the collector installation. But when the period of 30 days has expired, he refused to work and the necessity of the license. I only have 2 interface, so I need a free version. I think that maybe I installed the wrong version. Please tell me that I need to install or how to get a free license?
How to kill runaway report?
I made a rpeort that was too large, is there any way to stop it without rebooting the server?
Job Field from AS400
Hi, My company is looking into replacing our current Helpdesk ticketing system and I'm considering ServiceDesk Plus. I have a few questions about functionality: 1. While integrating with Active Directory, can ServiceDesk Plus pull fields like Organization and Department from AD user object and auto set/populate these fields during ticket creation? 2. We're currently billing all tickets to jobs in AS400 system. Current system pulls list of jobs from AS400 and, if user doesn't want to bill it
Manage DHCP Servers using OpUtils - Beta
We are happy to announce the availability of the beta version to manage your DHCP Servers using OpUtils. Supported DHCP Servers Microsoft DHCP Server 2003 Microsoft DHCP Server 2008 Feature Highlights Add all your DHCP Servers and monitor the details of IP Scopes like Total IP Addresses Leased IP Addresses Available IP Addresses Reserved IP Addresses Alert Notifications when the Leased IP Addresses in a scope reaches a specified limit The beta version can be downloaded from here. Note: It is recommended
iPad App
I downloaded the new iPad app and updated my system. Few things: 1) It looks very nice. smooth and relatively easy to move through. 2) Does not seem to support Active Directory log ins. Either I'm doing something wrong it it doesn't support it. 3) $50 to make the app useful!? Too much. While like many I prefer free stuff, I would give it great consideration for $20, but $50 should come with some lube.
Service accounts not picked up
Hi there I have installed pmp agent on resources and added resources to appropriate group. I linked this group to the Service Account. When I i try and list the services under the Service account, nothing is found. Also no scheduled tasks are found under the Service Account. I have tried : Re-installing agent on the resources. Re-creating the groups Removed and re-added the Service account
Reset windows user account from a PMP server under Linux
Hi, I read on the documentation that if the PMP server is under linux (v7000) the agent need to be install on the windows server in order to reset password . I also try to reset a linux account from a PMP server under windows(v7000) and it worked. So my question is why can't reset a windows password from a PMP server under linux in agentless mode ? Did you add this funtionnality in the road map for the next version of PMP under linux ? Regards Edouard
Feature requests to improve navigation in the interface
Hi ! It would be nice, for password administrators: 1- after a global search, for each resource found in the 'detailed view', to have an additional button (next to the 2 'change password' icons), to jump to the resources view/tab to be able to edit and add accounts quickly. (saves at least 5 clicks + the need to search again the resource in the resource list) 2- in the resources tab, when viewing a 'resource report' to have a link next to the listed 'resource groups' to directly edit that resource
sync accounts under a copied resource
Is it possible to sync accounts between resources. like this: resource 1 have account x and y resource 2 have account x and z if I reset account x on resource 1, can I get it sync'ed to resource 2 ? - account y and z should of cause not be reset.
SLA list report
Good day! We need SLA list report - smth like that: - service (incident) template name - Urgency - Impact - Priority - SLA name Please help.
Windows Updates & Patch Management compatibility
Dear all, I would like to know what is the best practice for windows updates when patch management is managed through Desktop Central. Should I disable (for instance with a group policy) Windows Updates on computers side and let Desktop Central manage the deployment of those updates. Or Should I let them both enabled (Windows Updates & Patch management in DesktopCentral) ? are they compatible together or if I enabled patch management in DesktopCentral it will affect Windows Updates? Thanks
Opmanager problem with user after logging
Hello, I've tried Opmanager version 10.2 for my enterprise environment. All my users have problem when they login to their local or domain users. It is the same problem since trying both below scenario separately: First I make several business views with different device accessibility and then 1. Add users in opmanager as local user with read only access to only the selected business views. 2. Add users in opmanager as AD user with read only access to only the selected business views. All created
Round Robin style technician selection Question.
Hello, I've been wondering if there was a way to implement an automated ticket assignment system that allows the ticket to move up technicians with higher skills rather than moving along same level of skilled technicians. This situation roughly shows what I'm looking for: Incident is reported by CEO of company through ServiceDesk Plus. Ticket is assigned to a medium level technician with a time limit of 10 minutes. After ten minutes if the ticket is not resolved, the ticket is moved to hands of
Attachment with two consecutive spaces in filename are not forwarded with IE
Hey there, we encountered a problem in a rather special constellation. If a request comes in with an attachment that has 2 consecutive spaces in the filename, it cannot be forwarded with Internet Explorer. The forwarded mail does not include the file, the conversation shows the attachments but clicking on them opens an empty file. The database entry shows that the "new" filename only has a single space. the file created in the fileAttachments/conversations-folder has size of 0kb and has a single-space
Update Failing 8217 to 9000
I'm running as admin, and I even tried disabling UAC thinking it maybe an access problem. Not sure where else to go with this one. Log attached
Is there a way to show all shares and their share permissions from 1 server
I can run the shares report to get the list of all shares on a server, with the option to click the permissions link to see the permissions associated with each share, but our auditors want that information for all 125+ shares. Is there a way to get both shares and share permissions from a server into one report without running the permissions report 125 times?
Assign Custom Template to Helpdesk User
Hi, I have created a custom user creation template for my helpdesk usage. But unfortunately, I am not able to assign the template to them. When they logged in, they get the default system template. As a workaround, I have to 1. Temporary grant them the right to create/modify user creation template, 2. then assigned my custom user creation template as a default templates. Only then, they are able to use my custom templates. Is there any better way from Super Admin to assigned the custom template without
How to handle external service vendors?
Hey guys, just wondering how people have dealt with adding external services vendors into the CMDB on SDP? For example, we want to add things like our ISPs into the CMDB with information like contact info, bandwidth, contracts, etc. Or another example would be DNS hosting. Or telco/phone providers. Thanks, Graham
export all my data from ServiceDesk in a new database?
What is the best way to extract all data from ServiceDesk?
[Newbie] Customize Report and Quick Link for Update Status
I'm newbie for Service Desk Plus (6 Months >.<), i need some customize Report and Quick Link for Update status (Open to In Progress).. I will explain it, sorry for my bad english. 1. Customize Report In the default report, we have Response DueBy Time field, but i need the exact time when Technician respond the ticket like in the Ticket History, what table and field that i can use for get exact Response Time? 2. Quick Link for Update Status (Open to In Progress) In some situation, ticket come to the
(Script) opmail.sh Batch Report Mailer for merging Reports into one email(OpManager Linux Only)
Hello all. I have created a script for OpManager on Linux that will gather all of today's reports and email them to a list of users. The script currently has 2 Job types and more may be added easily by the user. It has an option to rename Custom Reports so that they include the client hostname in the PDF file name. Requirements: 1.) The script requires "mutt" to be installed since this is how it send the emails. 2.) Opmanager needs to be installed in /opt/ManageEngine/OpManager/ 3.) The script uses
AIX CPU Hardware Thread Contexts.xml
Description: Capture the percentage utilization of the Virtualized CPU threads. This will help if user is looking for how many threads a heavy process is using. Confirmed working on AIX 7.1 . 3/18/2014 I have updated the command to account for wrapped lines in the mpstat output. <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd"> <properties> <entry key="thresholdEnabled">false</entry> <entry key="executeFrom">1</entry> <entry key="interval">5</entry>
AIX 7.1 corrections
CLI command for "REAL Memory" utilization: In /opt/ManageEngine/OpManager/conf/application/HostResource.xml Correct "REAL" Memory Utilization. (This is Computational Memory usage only. Which is what we really want. Excludes buffers/cache) <CATEGORY ID="Memory Utilization" command="vmstat -v|grep computational|awk '{ print $1 }'" description="Percentage of Physical Memory." parseAll="false"> Incorrect NIC speed because of defective AIX snmp agent: 1.) Click on the interface to view its status.
More false positives on Win 7 + SP1 (x64)
This morning I found three more false positive detections in Desktop Central 8 (80354) on all 142 of our Win 7 + SP1 (x64) Enterprise workstations: Patch ID Bulletin ID Patch Description 500029 SP-013 MS Office 2003 Web Components SP 1 98951 MSWU-631 Security Update for Win 7 x64 (KB2861855) 11958 MS12-036 Security Update for Win 7 x64 (KB2685939) They hadn't been showing as missing yesterday; updated the vulnerability DB overnight. I downloaded the three patches
iTune_11_x64 deployment to Win 7 64 Fail with Incorrect function
Dear All would like to check if anyone have the same issue? The error message I got is incorrect function. I'm using the template without any additional changes. What does that meant?
HyperV guest discovery failed after update to 11.1
Hi, I recently upgraded to the version 11.1 of OpManager successfully. Everything seemed ok but I noticed a day or two later that it isn't picking up any of the guests on our HyperV servers. I have tried rediscovering and deleting and re-adding but none of these have made a difference. VMware hosts are still working fine.
Auto CC to a technician
Hi Team, Just wondering if there is any option to include a Email ID at "notify to user: field by default? Or is there any way to have reply from technician automatically CC'd to all technician. Without this feature, we find other technician in group not being notified when a technician replied or responded to a ticket. Any idea on this?
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